Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Attributes
Timeline
Generic
Uday Bhosale

Uday Bhosale

Badlapur East

Summary

Strategic planner and visionary with extensive experience in logistics, customer service, and process transition. Adept at implementing innovative business solutions, enhancing team performance, and driving operational efficiency. Proven track record in project management, stakeholder collaboration, and quality assurance to achieve organizational objectives. Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Customer Service Manager

Team Global Logistics Pvt Ltd
04.2022 - Current
  • Plan and schedule activities to optimize resource utilization within budget and timelines.
  • Organize and oversee process milestones to enhance support functions.
  • Monitor and improve process performance to meet organizational objectives.
  • Lead and mentor team leaders and members to achieve operational excellence.
  • Develop and implement strategies to strengthen team collaboration and efficiency.
  • Manage financial approvals, process development, and business growth initiatives.

Assistant Manager

CMA Shared Service Centre
10.2017 - 04.2022
  • Led a team handling France export documentation and centralized Release Team operations.
  • Successfully migrated France documentation processes within defined timelines.
  • Enhanced customer experience by reducing corrections and RFIs.
  • Ensured 100% on-time delivery of draft documents to customers.
  • Managed process documentation, ISMS audits, and operational SOPs.
  • Awarded Best Supervisor for outstanding leadership and efficiency.

Team Leader

Maersk Global Service Centre Pvt Ltd
07.2006 - 10.2017
  • Led Seago Line Customer Care transition and UK Customer Care migration in 2017.
  • Promoted to Team Leader for Safmarine Scandinavia & Russia in 2013.
  • Managed import/export documentation and customer care operations.
  • Developed process efficiency plans and maintained compliance documentation.
  • Participated in Quarterly Business Reviews (QBR) and roadmap planning.

Education

Bachelor of Commerce (B.Com) -

Mumbai University
01.2006

Higher Secondary Certificate (HSC) -

A.T.P College
01.2003

Secondary School Certificate (SSC) -

M.H High School
01.2000

Skills

  • Strategic Planning & Execution
  • Customer service
  • Team Leadership & Development
  • Process Transition & Optimization
  • Customer Service & Client Relations
  • Performance Monitoring & Reporting
  • Logistics & Supply Chain Management
  • Business Requirement Documentation
  • Compliance & Audit Management

Certification

  • Best Supervisor Award – CMA Shared Service Centre (2018)
  • Business Process & Documentation Excellence – Maersk Global Service Centre

Languages

English, Hindi, Marathi

Personal Attributes

  • Strong analytical and problem-solving skills
  • Excellent interpersonal and communication abilities
  • High adaptability to dynamic business environments
  • Commitment to continuous learning and professional development

Timeline

Senior Customer Service Manager

Team Global Logistics Pvt Ltd
04.2022 - Current

Assistant Manager

CMA Shared Service Centre
10.2017 - 04.2022

Team Leader

Maersk Global Service Centre Pvt Ltd
07.2006 - 10.2017

Bachelor of Commerce (B.Com) -

Mumbai University

Higher Secondary Certificate (HSC) -

A.T.P College

Secondary School Certificate (SSC) -

M.H High School

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Uday Bhosale