Uday Christie
Bangalore
Summary
Determined an Online Chat Specialist with a calm personality and handles multiple issues at once. Ready to employ exemplary marketing skills in a customer service role. Driven professional experienced in the cultivation of lucrative partnerships. Looking for an Online Chat Specialist position with a potential for growth. Results-oriented Online Chat Specialist considered an asset in the workplace. A pleasant personality coupled with exemplary communication and customer engagement skills. Ready to take on a new role that requires energy and enthusiasm while driving business success.
Overview
3
3
years of professional experience
Work History
Live Chat Specialist
ECPL
Bangalore
08.2021 - Current
- Responded to customer complaints and escalated complex cases to management as needed.
- Actively sought out ways to enhance the overall customer service experience through creative problem-solving.
- Conducted research into potential solutions for customers' needs using internal databases or external sources.
- Answered customer questions and resolved concerns quickly to maximize satisfaction.
- Fostered relationships with customers through positive communication techniques while maintaining professionalism at all times.
- Reviewed website content regularly, making sure all links are functioning properly and pages are up-to-date.
- Drafted reports summarizing key insights gained from customer interactions and shared them with leadership.
- Identified opportunities for process improvement, offering suggestions for streamlining operations.
- Assisted customers with product orders and billing inquiries, providing accurate information and following up on customer requests.
- Answered questions from customers that came in through the company's online chat feature.
- Created scripts for frequently asked questions to improve the efficiency of responses.
- Developed training materials for new Chat Specialists, including best practices and troubleshooting tips.
- Used various skills to resolve problems in reasonable amount of time.
Education
Bachelor of Commerce -
Indian Virtual University
Bangalore05-2019
Pre-university College -
Indian Council For Professional Education Mission
Bangalore05-2016
Mount Carmel High School
Bangalore05-2014
Skills
- Customer services
- Management interaction
- Writing skills
- Queue management
- Customer Education
- Support Services
- Process Management
- Issue Escalation
- Research
- Training and mentoring
- Relationship Building
Languages
English
First Language
Kannada
Beginner
A1
Tamil
Beginner
A1
Hindi
Beginner
A1
Timeline
Live Chat Specialist
ECPL
08.2021 - Current
Bachelor of Commerce -
Indian Virtual University
Pre-university College -
Indian Council For Professional Education Mission
Mount Carmel High School
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