Uday Jeevan
Bengaluru
Summary
Security Analyst working as a SOC Lead with over 9+ years of experience in Cloud,SIEM(LogRhythm,Devo),Routing, Switching, Security (Network & Application) with specialization in designing/ implementation of Cisco, Checkpoint & Juniper network products in small/medium/large networks and having in depth understanding of LAN/WAN environment, network devices like Router, Switch, Firewalls and various Monitoring tools.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Technical Operations Manager
Tech Mahindra
Banglore
02.2023 - 06.2025
- Working as a Technical Operations Manager (TAC) for one of the biggest clients of Tech Mahindra : Solarwinds
- Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Developed and implemented training initiatives for new hires.
- Tracked KPIs and created continuous improvement plans.
- Analyzed and developed service goals for all TAC cases.
- Increased customer satisfaction ratings to 97%.
- Communicated regularly with customers concerning data exchange and technology integration.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Documented support interactions for future reference.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
SOC Lead
Persistent Systems
Bangalore
03.2022 - 02.2023
- Working as a SOC Lead for one of the biggest clients of Persistent Systems:: Ascensus
- Responsible for monitoring of Security Incidents using Security Information and Event Management (SIEM) tools: Devo,Log Rhythm, Taegis
- Roles and responsibilities:
- Actively working to investigate potential incidents and rapidly responding to attacks.
- Analyze evolving threats and vulnerabilities based on recent released advisories
- Maintaining Compliance in the organization using Netskope , SentinelOne, Forcepoint, Tenable tools
- Review and report on all Cybersecurity processes and investigate all suspicious activities
- Preparing Dashboards to analyze the pattern of tickets based on the Service Requests/Incidents received on Summit AI Tool
- Sharing SOPs within the team for regular activities and identifying Service Improvement Plans to stabilize and revamp the process as and when needed
Technical Support Lead
Persistent Systems
01.2021 - 03.2022
- Worked on Lyve cloud for Seagate(Client of Persistent Systems)
- Lyve is a comprehensive suite of hardware, software, and services to complement existing cloud infrastructure
- For the distributed enterprise, Lyve overcomes the cost and complexity of storing, moving, and activating data for maximum value
- Roles and Responsibilities:
- Responsible for Kubernetes Monitoring- metrics- CPU, Memory (cluster, nodes, pods)LYVECLOUD
- Developed enterprise architectural blueprints, along with descriptive documentation for all stakeholders
- Developed process flows, HLD & LLD documents
- Monitoring- tenant level resources utilization/storage group level disk utilization/ storage cluster -Node level resource utilization
- Worked on monitoring resources - Kibana,Zabbix,Grafanna,Tableau dashboards
- Worked on configuration of Nodes to solarwinds and configuration of alerts in opsgenie
Senior IT Engineer
IFTAS
Hyderabad
04.2016 - 01.2020
- IFTAS: Indian Financial Technology and Allied Services operate the Indian Financial Network (INFINET), the communication backbone of the Indian Banking and Financial Sector
- Roles and Responsibilities:
- Worked on implementation of Core L3 Juniper QFX 5100 at IFTASDC/DR sites
- Worked on implementation of Core L3 4507 at IFTASDC/DR sites and MPLS integration into IFTAS DC/DR
- Worked on Core Network Operations and Management/Vendor management
- Configuring chasis switches(Lenovo/IBM EN4093)
- Hands on with Routing and Switching, VPN, routing protocols and MPLS
- Hands on experience in configuring F5 load balancer(LTM/GTM/VCMP/pools/virtual servers/i-rules)
- Experience in creating Openstack networks, router, floating ips
- Experience in creating Load Balancer as a service, VPN as a service
- Preparing and submitting of root cause analysis for network impacts.
Project Executive
IDRBT
Hyderabad
11.2013 - 03.2016
- The Indian Financial Network [INFINET] is the communication backbone for the Indian Banking and Financial Sector
- Roles and Responsibilities:
- Responsible for configuring, maintaining & troubleshooting INFINET MPLS Network for 52 RBI locations and 300-member banks
- Responsible for maintaining 670 MPLS connections of RBI and member bank locations
- Single point of contact for RCOM MPLS INFINET network for both RBI & Member banks
- Conducting Bandwidth Testing (POC) at RBI DR/DC locations & member banks in case of bandwidth outage to provide efficient throughput if required
- Configuring, Maintaining & Troubleshooting LAN/WAN network at IDRBT
- Configuring and maintaining Internet Connectivity for IDRBT LAN network from the Internet Service Providers (SIFY/RailTel/RCOM/NKN) to all the departments
- Implementing Security Policies like access rules and NAT to LAN Network of all the departments (i.e., IBCC, SFMS, CA & IDRBT Academic) by Checkpoint Devices
- Intrusion prevention system log analysis of IDRBT PSS
- Monitoring of MPLS network and LAN/WAN of IDRBT with SolarWinds & Net flow monitoring tools
- Configuring SNMP service in all the network devices to monitor the health & performance of the L2/L3 switches
- Handled some of the Core network activities at IDRBT such as
- Core L3 Migration (cisco 6509 to cisco 4507) at IDRBT DC
- Checkpoint Implementation at IDRBT DR
- Hands on with L2/L3 devices in our LAN environment
- Handling Core L3 switch (Cisco 4507) & Checkpoint devices which are carrying all the MPLS and LAN network in IDRBT.
- Conducting training programs to the Bankers from various Banks across India
- Active member in CERT-IN and Cyber Drills playing dual role as attacker and defender in that are being conducted in CAIM LAB
- Hands on experience with Linux flavors like Kali, Ubuntu & Red hat
- Experience in using some vulnerability assessment tools like Metasploit, Nessus & kali Linux
- Also, deployed attack and defender scenario’s in our lab to train bankers on the present DOS, DDOS & about top 10 OWSAP vulnerabilities
- Working on Vulnerability assessment, DOS & DDOS attacks and how to defend them.
Business Owner
Fitness & Distribution
Banglore
06.2023 - 01.2025
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Maintained database systems to track and analyze operational data.
Education
B. TECH - Electronics & Communications
JNTUK - Chirala Engineering College Technology
Chirala 09.2008 - 04.2012
Intermediate -
Prathiba Junior College
Ongole 07.2006 - 04.2008
Skills
LogRhythm,Devo,Forcepoint DLP,SentinelOne,Solarwinds(NPM,NCM)
undefinedCertification
CHECKPOINT: Checkpoint Certified Security Expert
Accomplishments
- Configuring IP Access Lists, NAT, PAT, Static NAT, Dynamic NAT
- Implementing VPN’s like Site-to-Site VPN, GET VPN
- Knowledge on SDN and SDWAN
- Configuring of Zenoss
- Concept of AAA and Implementation of Authentication, Authorization
- Knowledge on DDoS, IPS, UTM
- Knowledge on IS0 27000,PCI DSS
- Knowledge on OWASP top 10
- Knowledge on application security, vulnerabilities, attack paths, exploits and scanners
- Knowledge on SIEM tools
- Knowledge on Splunk SIEM tool.
Timeline
Business Owner
Fitness & Distribution
06.2023 - 01.2025
Technical Operations Manager
Tech Mahindra
02.2023 - 06.2025
SOC Lead
Persistent Systems
03.2022 - 02.2023
Technical Support Lead
Persistent Systems
01.2021 - 03.2022
Senior IT Engineer
IFTAS
04.2016 - 01.2020
Project Executive
IDRBT
11.2013 - 03.2016
B. TECH - Electronics & Communications
JNTUK - Chirala Engineering College Technology
09.2008 - 04.2012
Intermediate -
Prathiba Junior College
07.2006 - 04.2008
Similar Profiles
Hemanth Kumar BangaruHemanth Kumar Bangaru
Team Lead at Tech Mahindra, Tech Mahindra Pvt LtdTeam Lead at Tech Mahindra, Tech Mahindra Pvt Ltd
SHASHI SHARMASHASHI SHARMA
Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)Senior Software Test Engineer at Comviva Mahindra (A Tech Mahindra Company)
Ravi Ranjan OjhaRavi Ranjan Ojha
Lead Software Developer at Tech MahindraLead Software Developer at Tech Mahindra