UDAY KARANJAVKAR
Thane
Summary
Production Support Team Leader at Capgemini Technology Services with a focus on incident resolution and cloud integration. Achieved significant reductions in downtime and enhanced service delivery through effective technical operations management. Expertise in Azure Application Insights and team leadership, driving swift resolution of complex issues and improving customer satisfaction. Proven track record in fostering teamwork and achieving performance goals in dynamic environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Production Support Team Leader
Capgemini Technology Services India Pvt Ltd
Navi Mumbai
11.2019 - 04.2025
- Directed production support team to ensure optimal maintenance of Azure-based enterprise applications.
- Oversaw incident management to troubleshoot critical issues and minimize downtime.
- Coordinated deployments with development, QA, and infrastructure teams for seamless release management.
- Implemented monitoring solutions using Azure Application Insights for proactive performance analysis.
- Managed workflow automation through Azure Logic Apps to enhance process efficiency.
- Handled escalated customer complaints professionally, achieving satisfactory resolutions.
- Created reports on team performance metrics, including response times and resolved cases.
- Provided training on new products and changes in existing services as necessary.
System Engineer
Soft-Tech Consultant Pvt Ltd
11.2017 - 11.2019
- Release Management, creating and deployment of Release Pack and Hot-fix using Visual Studio.
- Managed Windows Server environment for Developer, QA, Release build for newer version of product hosted on ESXI from VMware and web-portal, Windows Update Server Management.
- Maintained Cyberoam Firewall and McAfee ePO server, IIS, Azure.
Software Specialist
Eclinicalworks
Mumbai
04.2014 - 09.2017
- Facilitated stakeholder meetings to identify challenges and develop solutions.
- Assisted in planning, testing, implementing, and evaluating organizational applications.
- Collaborated with IT teams on cross-platform system integration projects.
- Executed MS SQL database backup and restoration processes to ensure data integrity.
- Performed database clustering, monitoring, and tuning to enhance performance efficiency.
- Maintained task management across multiple database systems.
- Analyzed MSSQL logs to troubleshoot and resolve critical issues.
- Implemented log shipping techniques using VMware to safeguard data.
Education
Bachelor of Science - IT
Navnirman College
Ratnagiri, Maharashtra03-2013
12th - IT
Nav Nirman College
Ratnagiri, Maharashtra03-2009
10th - English
Sacred Heart Convent High School
Ratnagiri, Maharashtra03-2007
Skills
- Cloud integration tools expertise
- Incident resolution strategies
- Application insights analysis
- Release cycle management
- ERP implementation knowledge
- Virtualization technology applications
- Process optimization techniques
- Windows installation expertise
- Team leadership capabilities
- Analytical problem-solving skills
- Optimization of technical operations
- Troubleshooting methodologies
Certification
Azure Administration Associate AZ-104, 02/28/23
Timeline
Production Support Team Leader
Capgemini Technology Services India Pvt Ltd
11.2019 - 04.2025
System Engineer
Soft-Tech Consultant Pvt Ltd
11.2017 - 11.2019
Software Specialist
Eclinicalworks
04.2014 - 09.2017
Bachelor of Science - IT
Navnirman College
12th - IT
Nav Nirman College
10th - English
Sacred Heart Convent High School
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