Summary
Overview
Work History
Education
Skills
References
Accomplishments
Languages
Hobbies and Interests
Personal Information
Timeline
Generic
UDAY KOHLI

UDAY KOHLI

Delhi

Summary

Passionate Food and Beverage professional with over 2 years of experience in the hospitality industry. I excel in delivering exceptional dining experiences through personalized service and operational efficiency. Known for my attention to detail and organizational skills, I thrive in fast-paced environments, ensuring quality and guest satisfaction. Committed to staying at the forefront of industry trends, I aim to contribute my expertise to a dynamic team and enhance the guest experience.

Overview

4
4
years of professional experience

Work History

Snack Attendant

Royal Caribbean Cruise
MIAMI
09.2024 - Current
  • Assisted guests in selecting snacks based on dietary preferences and needs.
  • Maintained cleanliness and organization of snack stations throughout the cruise.
  • Monitored inventory levels and restocked supplies as needed during shifts.
  • Collaborated with kitchen staff to ensure timely delivery of snack items.
  • Engaged with guests to provide exceptional customer service and assistance.
  • Adhered to food safety regulations while handling and serving snacks.
  • Provided excellent customer service by ensuring that all guests were satisfied with their orders before leaving the premises.
  • Followed health department guidelines regarding safe food handling practices.
  • Kept track of food inventories to monitor levels of supplies available for sale.
  • Performed opening, closing duties including setting up, breaking down workstations, cleaning equipment and preparing necessary ingredients for the next shift.
  • Organized storage areas to ensure that all items were properly stored away safely.
  • Ensured proper safety procedures were followed while handling hot foods or operating kitchen appliances.
  • Carefully maintained proper sanitation, health and safety standards in work areas following practices and company requirements.
  • Worked with teammates and openly invited coaching from management team.
  • Delegated tasks to other concession team members and prioritized duties to meet deadlines.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Prepared and served a variety of beverages to customers efficiently.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory of liquor, beer, wine, and other beverage items.

Guest Service Attendant

Taj Mahal, New Delhi
New Delhi
01.2022 - 09.2025
  • Responsible for providing excellent service by anticipating guest needs, responding promptly and acknowledging all guests irrespective of how busy the restaurant is.
  • Responsible for set up of all operational equipments and inspected the same before the operational time.
  • Carrying out the opening and closing duties such as setting up the tables, restocking supplies, setting up the stations etc efficiently and effectively to ensure that the restaurant opens timely.
  • Managing the biggest section in the restaurant, taking orders, promoting special menus and advising dishes to the guest based on their preference.
  • Handling orders and delivering the same keeping the integrity of the food being served.
  • Capturing guest feedback and addressing and resolving any complaint immediately.
  • Driving NPS and implementing a positive, customer focused environment while interacting with the guests to create a memorable dining experience.
  • Promoting speciality drinks, appetizers and desserts in order to optimize sales.
  • Attending to guest queries and complaints politely and ensuring that the guest leaves the restaurant happy.
  • Driving Up selling and suggestive selling techniques when appropriate to increase restaurant sales and achieve the budget.
  • Established and maintaining a seamless co-ordination with all departments.
  • Ensured to provide proficient and professional Food and Beverage service to the guests by meeting and also exceeding their expectations.
  • Crafted a variety of cocktails using fresh ingredients and unique recipes.
  • Managed bar inventory by tracking supplies and placing orders as needed.
  • Developed and implemented drink menus to enhance customer experience.
  • Ensured compliance with health regulations and alcohol laws consistently.
  • Maintained inventory levels and ordered supplies to prevent shortages.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Education

Bachelor in Arts -

Delhi University
07.2025

10+2 CBSE -

National Institute of Open School
01.2022

Skills

  • Restaurant Operations
  • Guest Service
  • Point of Sale
  • Strong Communication
  • Time Management
  • Fast and Inquisitive learner
  • Team Player
  • Guest Relations

References

  • Vikramaditya, Singh, Asst. Director of Food and Beverage, singh.vikramaditya@tajhotels.com, +91 9987166654, Taj Mahal, Delhi, Delhi
  • Prakash, Chandra, Asst. Director of Food and Beverage, prakash.chandra@tajhotels.com, +91 7011366952, Taj Mahal, Delhi, Delhi
  • Rahul, Singh Rana, Catering Assistant, rahul@tajhotels.com, +91 9654378878, Taj Mahal, Delhi, Delhi

Accomplishments

  • Recognized as the highest upseller of the month in House of Ming.
  • Recognized for increasing beverage sales with appropriate food and beverage pairing suggestions as per the guest preference.
  • Part of pre-opening team of India’s first wine bar Captain Cellar
  • Part of pre-opening team of the flagship restaurant of Taj ‘House of Ming’ ion Taj Mahal, New Delhi.
  • Best Dancer of Defence Public School.
  • Captain of Football team in the year 2018
  • Archived many certificates in different sports activities.

Languages

English, Hindi

Hobbies and Interests

Dancing, Travelling, Sports, Food Enthusiast

Personal Information

Timeline

Snack Attendant

Royal Caribbean Cruise
09.2024 - Current

Guest Service Attendant

Taj Mahal, New Delhi
01.2022 - 09.2025

Bachelor in Arts -

Delhi University

10+2 CBSE -

National Institute of Open School

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