Uday Mattam
Kadapa
Summary
Detail-oriented and technically skilled application support specialist with over three years of experience in managing Azure environments, SQL database administration, and creating insightful visualizations with Power BI. Adept at troubleshooting, optimizing system functionality, and ensuring reliable performance and data integrity. Seeking to leverage my expertise in a challenging application support role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Support Specialist
Tech Mahindra
Hyderabad
11.2021 - Current
- Administer and maintain SQL databases including backups, performance tuning, and security management, ensuring high availability and performance
- Develop, deploy, and manage Azure solutions, integrating services such as Azure Active Directory, App Services, and SQL Database to enhance application reliability and scalability
- Create comprehensive dashboards and reports using Power BI to provide actionable insights, driving business decisions and improving process efficiencies
- Collaborate with development teams to resolve application issues, optimize SQL queries, and ensure seamless deployment and migration activities
- Implement automation scripts to streamline operational tasks, reducing manual effort and improving system response times
- Conduct regular system audits to ensure compliance with industry standards and security protocols
- Lead cross-functional team meetings to align project objectives and timelines, ensuring effective communication between technical and non-technical stakeholders
- Provide technical support and training to users, enhancing their understanding of applications and assisting them in leveraging technology solutions effectively
- Monitor application performance metrics and coordinate with IT teams to implement improvements based on trends and user feedback
- Participate in disaster recovery planning, tests, and actual events to minimize downtime and ensure data integrity
- Successfully reduced system downtime by 30% through proactive maintenance and continuous improvement strategies in Azure
- Developed a predictive maintenance dashboard in Power BI that reduced maintenance costs by 20% by identifying potential failures before they occurred
- Recognized as 'Employee of the Quarter' for outstanding performance and dedication to service excellence
Education
Bachelor of Technology - Electrical and Electronics Engineering
Annamacharya Institute of Technology and Sciences
Rajampeta, Kadapa03.2019
Skills
- Microsoft Azure
- SQL Server
- MySQL
- Power BI
- Tableau
- Windows Server
- Linux
- Python
- PowerShell
- Git
Certification
- Microsoft Certified: Azure Administrator Associate
- Microsoft Certified: Data Analyst Associate (Power BI)
Professional Development
- Participated in workshops on advanced SQL optimization techniques and Azure security best practices.
- Regular attendee of Power BI user group meetups to stay updated with the latest features and best practices.
Accomplishments
- Awarded the “Pat On Back” award twice for exemplary performance and contributions to the team.
- Received multiple appreciations from clients and business users for exceptional support and service.
Timeline
Application Support Specialist
Tech Mahindra
11.2021 - Current
Bachelor of Technology - Electrical and Electronics Engineering
Annamacharya Institute of Technology and Sciences
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