UDAY PRAKASH

Role & responsibilities

Relationship Management :

• Managing the banking and investments relationship and responsible for overall growth of Liabilities & Investment business from branch/retail customers
• Develop, manage, and expand customer relationships by providing service level which exceeds client expectations of most important customer segment
• Identify current and potential relationship with additional revenue potential and grow business volumes for larger share of customer wallet

Generating Incremental Business

• Sales targets spread across liabilities, retail assets, business banking, forex, cards, investments etc
• Proactively sell the full range of consumer and commercial product to current and potential Relationships
• Increase CASA balance in allocated portfolio either through Deepening or Acquisition
• Driving higher product and channel penetration to deepen mapped relationships and to increase customer relationship value with the bank

Customer Engagement:

• Ensuring portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values
• Face to the client and First person Responsible for service and sales satisfaction of mapped clients

Investments

• To analyze financial needs of the customers and offer appropriate product with utmost transparency
• Driving revenue business to generate fee income through products like mutual funds, investments and insurance

Audit & Compliance

• Adherence to the Banks policy on acquisition/BSA/KYC etc as well as compliance requirements of regulatory authorities (RBI/SEBI/AMFI/IRDA, etc)

• Managing wealth of 30 Crore of 235 customer
• To grow liability base of bank by deepening relationships of mapped customer base.
• Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
• Profile and analyze investment products to develop customized financial strategies for clients’ financial needs
• Provide client support as needed and work to resolve client matters
• To act as face of Bank, single point of contact for all Banking services and financial products
• Responsible for new client acquisition, Retention of existing Customers for all products serviced from Branch
• Cross selling of all retail banking products and third party product LI GI and Mutual Funds
• Maintaining and establishing relationships with existing and new clients
• Also Handling Retail Banking Branch Operation
• Regular Meeting with customer to know requirements and needs for better customer service
• Supervising customer service operations for rendering & achieving quality services;
• Providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT
• Analyzing finances and cash flow of client’s funds and providing total financial solutions as per client’s requirements.
• Analyzed key competitors to respond to competitive threats.

• Managing wealth of 125 customer worth 15 crore
• Acquisition of new customers.
• Enhancement of relationship by cross-selling products and services as per profile & need of customers.
• Deepening size of relationship
• Retention of customers by providing best possible services and being dedicated point of contact for these customers
• Penetration of products across family groups.
  Sales across all product segments-TPP, Assets, Cards etc.
• Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
• Promoted financial products by maintaining excellent service offering knowledge.
• Maximized revenue through improved sales techniques and branch productivity.
• Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.