Uday Raj R

As a Quality Assurance (QA) Analyst at Alorica (Process : Amazon.com US), my role would typically involve ensuring that the company’s customer service and operations meet established standards of quality. Alorica, being a company focused on customer service outsourcing, relies heavily on QA analysts to maintain excellent client satisfaction.

Here’s what my responsibilities might entail:

· Call Monitoring and Evaluation

· Reporting and Feedback

· Training and Development

· Quality Standards Development

· Root Cause Analysis

· Technology and Tools Utilization

· Continuous Improvement

Overall, my role as a QA Analyst at Alorica would focus on improving the performance of customer service to ensure they meet client expectations and deliver exceptional customer experiences. Effective communication, attention to detail, and a strong understanding of quality standards are key components of the role.