Uday Shankar Raghavan
Bangalore
Summary
I am Uday, a CSM certified and currently pursuing PMP from PMI.
I have been managing the entire Enterprise support team as a Sr Project Implementation specialist with overall 10+ years of experience acquired in Finance, Project Management and Quality and compliance. I have a proven track record in leading cross-functional teams, ensuring project success, and delivering exceptional results. I'm a highly enthusiastic individual who can quickly adapt to all kinds of environment and has never ending curiosity to learn & develop by staying highly motivated from within. Conducted in-depth behavioral interviews resulting in the selection of candidates with excellent cultural fit and performance. Experience managing teams over multiple sites and aligning staff to meet management and corporate objectives. Ambitious, inspired to excel and give my best in all activities. I have been conducting trainings for large groups by taking end- to end responsibility in coordinating with various external stakeholders/vendors, managing calendars and providing feedbacks. Conducted regular audits to ensure adherence to financial regulations and internal policies, resulting in a 100% clean audit report. I handle end to end Project Management - with demonstrated abilities in: Team Engagement, Stakeholder/Business Management, Problem Solving and Decision Making, Training, Mentoring & Coaching Team Members, Reporting and Analytics.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Sr Project Management Specialist
Amazon Development Centre
12.2016 - 5 2023
- Managed medium to large-sized projects, consistently delivering on time and within budget
- Working with project managers to create detailed plans that outline the steps that will be taken to complete the project, as well as the resources and timelines required
- Involved working with internal teams, external contractors, Stake holders and clients to ensure that everyone is aligned on the project goals and objectives, and that all tasks are completed on time and to the required quality standards
- Collecting and analyzing data on project progress, and identifying and addressing any potential risks or issues
- Researched and analyzed customer feedback to identify areas of improvement
- Part of the interview panel to conduct interviews within team
- Preparing reports that document the project's progress and outcomes, and that identify any lessons learned
- Implemented advanced project management techniques to optimize resource allocation and performance
- Collaborated with cross-functional teams to streamline project workflows and processes
- Facilitated project communication, providing regular updates to stakeholders and addressing concerns
- Spearheaded project improvement strategies, enhancing overall project efficiency
- Prepared SOP's and other process documents
- Created training materials for new hires on the company's procedures and policies
- Training a wide group of clients and internal teams on new Go-lives and new projects
- Organized and managed calendar of during trainings
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff
- Interacting with Key stakeholders to discover and design processes in line with the new projects in pipeline
- Peer review of learning materials and videos using Amazon Polly
- Create, track, and follow up on a Project plan, and ensure the courses are completed within the deadline with no roadblocks
- Preparing project plan, reviewing with leadership and presenting the same to stakeholders/business for their approvals and final sign off.
Technical Investigation Specialist
Amazon Development Centre
- Demonstrated working knowledge in Security, Account management and Amazon Services (AWS SES, SQS, SNS, Pinpoint, S3, EC2)
- Clear understanding of Amazon services limitations, prevention measures and/or reasons for best practices recommendations
- Handled enterprise customers such as Samsung, Disney, Sinch, Scania, etc
- Knows how to interpret customer requirement priorities (e.g., Cost Vs performance, Flexibility vs Scalability), prevents duplicate efforts and excess redundancies
- Taking initiative in reviewing cloud product design, and provide feedback to reduce customer friction In implementation and operations
- Deep dive into technical details with a customer and drive constructive discussion
- Troubleshoot problems with a user's account/infrastructure and make a recommendation, referring to technical documentation
- Experience in cloud computing technologies EC2, SES, S3 and how to apply those technologies to solve problems
- Able to manage teams' performance through data, troubleshoot and unblock bottlenecks
- Help Customers on their requirements related to key usage, security, data sensitivity, etc
- And drive constructive discussions with customers
- Knowledge about Amazon services behaviors and controls which is related to a specific customer experience domain such as Cost optimization and account security
- Sees patterns
- Have been able to make connections to improve systems and their operational and cost efficiency
- Troubleshooting techniques related to the technology domain or customer account architecture by reviewing cloud trail logs, looking at user permissions, IAM users, Looking for usage patterns against the customer size and maturity
- Ensured to convey detailed technical knowledge verbally, in writing, and via diagram to customers
- Knows how to assess customer's technology against best practices, and work with manager(s) to establish the right methods to deliver best customer experience
- Simplifying and reducing opex, creates new and predictable process paths.
Procure to Pay Analyst
TESCO
05.2013 - 09.2016
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Working in invoicing automation process for all TESCO UK suppliers
- Validated results and performed quality assurance to assess accuracy of data
- Support quality & process improvements and enhancement
- Implemented a number of solutions in collaboration with various other teams
- Supporting team on escalation and critical issue management
- Meeting objectives on productivity, accuracy and efficiency as defined by Senior Management
- Resolving disputes, outstanding claims, rejections & recoveries related to invoice.
Skills
CSM Certified
Pursuing PMP from PMI
Excellent written and verbal communication
Calendar management
Project Coordination
Detail Oriented
Training and Development
Team Coordination
Critical Thinking and Decision Making
Risk Analysis and Management
Stakeholder Relationship Management
Presentation skill
Certification
Certified SCRUM Master by SCRUM alliance
Accomplishments
- Traveled to Cape Town (South Africa) for transition of process
- Received awards and appreciation from Clients and middle office for accuracy and swift turnaround.
- Awardee of "Certificate of Excellence" given by management for consistency in performance and accuracy.
- I was given opportunity to actively participant in the productivity council to share new ideas and techniques to optimize the complexity of manual work
Timeline
Sr Project Management Specialist
Amazon Development Centre
12.2016 - 5 2023
Procure to Pay Analyst
TESCO
05.2013 - 09.2016
Technical Investigation Specialist
Amazon Development Centre
Certified SCRUM Master by SCRUM alliance
Pursuing PMP from PMI
Completed FLDP training
Certified HIPAA
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