Uday Yedira
Hyderabad
Summary
Experienced Manager with 18+ years in People & Resource Management, Incident/Problem Management, and Application Support across multiple domains. Proven ability to lead cross-functional teams, enhance productivity, and deliver high-quality service in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Manager, Product Support
Cornerstone Ondemand Inc.
06.2016 - Current
- Lead a team of 12+ technical analysts supporting the Human Capital Management Suite.
- Improved operational efficiency by 20% through strategic initiatives.
- Achieved 95% customer satisfaction through focused projects and implementations.
Manager, ITS
Bank Of America India Services
10.2011 - 09.2015
- Managed teams across multiple locations, supporting Home Loans and Legacy Asset Servicing.
- Automated key processes, optimizing resource allocation and performance.
- Conducted regular performance reviews and career development sessions.
Sr.Analyst
D.E. Shaw India Software Pvt Ltd
10.2006 - 04.2011
- Developed and automated Perl scripts for Global Back Office operations.
- Played a critical role in Disaster Recovery planning and execution.
- Generated and analyzed performance reports for critical applications.
Technical Support Analyst
Convergys India Services Ltd
04.2004 - 03.2006
- Provided technical support for Windows-based applications.
- Developed tools for server uptime monitoring and IIS management.
Education
Bachelor of Science - Computer And Information Sciences
Osmania University
06.2004
Skills
- Databases: SQL Server, Sybase
- Languages: Perl, T-SQL
- Web Technologies: HTML, XML
Core Competencies
People and Project Management
Escalation and Conflict Resolution
Impact Leadership
Timeline
Manager, Product Support
Cornerstone Ondemand Inc.
06.2016 - Current
Manager, ITS
Bank Of America India Services
10.2011 - 09.2015
Sr.Analyst
D.E. Shaw India Software Pvt Ltd
10.2006 - 04.2011
Technical Support Analyst
Convergys India Services Ltd
04.2004 - 03.2006
Bachelor of Science - Computer And Information Sciences
Osmania University
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