Udaya Krishna N
Kadaba
Summary
-Diploma in automobile engineering with 9 years focused experience in automobile industry
-Good knowledge of automotive components and tools.
-Ability to handle statistical analysis.
-Ability to co-ordinate with technician and management to meet the target up to end user satisfaction.
-Excellent communication skill with good grasping aptitude of the automobile equipment. -Responsible for managing customer complaints with respect to maintenance and service of vehicle
-Well familiar with Hyundai DMS, QA, WPS, GSW
-Well familiar with Hyundai warranty policy
Overview
9
9
years of professional experience
Work History
Senior Service Advisor
ADVAITH MOTORS Pvt LTD
Bnangalore
02.2018 - Current
- -Greeting customers and scheduling service appointments
- -Cataloguing customers concerns and comments
- -Writing service orders and descriptions of problems and repairs
- -Translating customers' repair problems into standard repair terminology
- -Explaining repairs to customers
- - Test-driving vehicles to confirm service repairs
- - Estimating the cost and time needed for repairs
- -Handling customer complaints
Warranty Incharge
ADVAITH MOTORS Pvt LTD
Bangalore
12.2016 - 02.2018
- -Processes and Authorizes all warranty claims
- -Verifies the manufacturer's criteria
- -Completes the documents required to process the claims, forwards them to the manufacturer and follows up
- -Ensures that the amounts claimed correspond to the criteria of the manufacturer
- -Follows up on claims, to obtain prompt payment
- -Completes per-authorization applications in contentious cases, forwards them to the manufacture and follows up
- -Analyzes claims denied by the manufacturer and, if applicable, re-submits them as soon as possible or obtains authorization to cancel them
- -Reviews claims exceeding the time frames prescribed by the manufacturer or which are not processed in the regular manner
Technician
ADVAITH MOTORS Pvt LTD
BANGALORE
06.2015 - 12.2016
- -Perform maintenance and repair on customer vehicles
- -Identify problems with vehicles using the diagnostic equipment
- - Explain automotive repairs and issues and provide great customer service
- -Plan repair procedures using charts manuals and experience
- - Test the functionality of parts and systems
- - Perform basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation
- - Repair and replace brake pads, wheel bearings, sensors and other parts
- - Perform routine maintenance and general mechanic work on vehicles
- -Prepared to get additional certification as needed
- - Willingness to learn with hands-on training
- - Help keep repair shop clean and organized
- -Keep a professional appearance.-
Education
Diploma Education - Automobile
Shree Niranjana Swamy Polytechnic
Mangalore01.2015
Skills
- -Excellent customer service, interpersonal, and communication skills
- -A strong understanding of automotive technology and the automotive industry
- -Proficiency with industry-specific software's like DMS, GSW, WPC QA and workshop automation
- -Strong organizational, decision making, and problem- solving skills
- -The ability to communicate with mechanics, customers, and management
Accomplishments
- I am one of the top 6 national winners in the Hyundai Skill Championship, competing among 3,600+ service advisors across India, conducted in Delhi in 2024.
- Also representing india in international service advisor skill championship 2025 at korea
- Completed master tecnician(STEP3) and Advanced master service advisor(HSAP3) Trainings from hyundai
Languages
ENGLISH
First Language
Timeline
Senior Service Advisor
ADVAITH MOTORS Pvt LTD
02.2018 - Current
Warranty Incharge
ADVAITH MOTORS Pvt LTD
12.2016 - 02.2018
Technician
ADVAITH MOTORS Pvt LTD
06.2015 - 12.2016
Diploma Education - Automobile
Shree Niranjana Swamy Polytechnic
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