Udaya Kumar
Technical/Infra Manager
Chennai
Summary
I am a proactive and achievement-oriented IT professional with 20 years of impressive career history. Currently, I am associated with Gavs technologies as IT Delivery Manager, where I manage a team of 70+ Engineers, Leads and Architects for a large US based Insurance Payor.
In my 20 years of experience in Infrastructure and Solution Architecture with Multi-technologies have successfully designed and implemented strategic delivery solutions and driven IT transformations that have increased shareholder value of top-notch multi-national companies and also delivered service to small to large clients spanning across Manufacturing, Healthcare, telecom and Retail domain.
I hold several certifications that have helped me hone my skills and stay ahead of the curve. Over the years, I have worked with several leading organizations, where I have demonstrated my expertise in driving IT transformations and delivering solutions that are aligned with business objectives.
Overview
20
20
years of professional experience
2004
2004
years of post-secondary education
7
7
Certifications
2
2
Languages
Work History
Customer Success Manager
GAVS Technologies
09.2021 - Current
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Conducted post-implementation follow-ups to solicit valuable feedback from customers, enabling further enhancements in service quality.
- Provided expert guidance to customers on best practices for product utilization, maximizing their return on investment.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Cloud and Hosting Manager
SKF
07.2019 - 08.2021
- @ SKF, I was leading the cloud and hosting requests team and was also first point of contact for any Hosting requests from business
- My primary role was to get involved in the initial requirements discussion and convert the business requirements into a technical solution
- The destination landing zones were Azure, AWS and on-premise Datacenter
- During this phase I create the design and sizing too based on business inputs
- I have migrated 50+ applications from on-premise to cloud
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Solution Architect
Société générale GSC
01.2015 - 06.2019
- Instrumental in phasing out all legacy systems from Datacenter to latest technologies and versions
- Involved in regular meetings with DELL, VMware, HPE for latest technologies and implementations
- Managed the L2/L3 team by giving trainings, mentoring, approving changes, delegating tasks and also providing documents
- Improved solution efficiency by designing and implementing scalable architectures for enterprise clients.
- Facilitated seamless communication between technical teams and non-technical stakeholders by effectively translating complex concepts into understandable terms for all parties involved in projects.
- Collaborated with developers on creating user-friendly interfaces that simplified complex workflows within custom-built solutions.
- Managed project planning, resource allocation, scope, schedule, status and documentation.
- Spearheaded the migration of legacy systems to modernized architecture, reducing operational expenses while increasing overall functionality.
- Streamlined communication between IT and business units, ensuring technology solutions aligned with strategic goals.
Tower Lead - Infrastructure
TCS
01.2007 - 01.2015
- @ TCS, I worked with 5 different clients in a span of 8 years
- I started as a Wintel engineer and slowly progressed as team lead and then as tower lead managing a maximum of 20+ members
- Technical Expertise in Windows, VMware, Antivirus etc
- Implemented/completed multiple projects related to VMware, Citrix, Windows and Tools
- I Have worked in transition phase with all the 5 clients and one being in England as an Onsite lead
- I have worked in Telecom, Manufacturing and Retail clients in TCS
- Also worked for client from US, Europe and APAC
- Enhanced server reliability through regular maintenance, updates, and troubleshooting of Wintel systems.
- Contributed to team success by mentoring junior engineers on best practices for managing and maintaining Wintel systems.
- Collaborated with cross-functional teams to ensure seamless integration of Wintel systems within the IT infrastructure landscape.
- Increased customer satisfaction by providing timely and effective technical support for various Wintel-related issues.
- Diagnosed and resolved hardware and software issues.
Desktop and Datacenter Engineer
Network Solutions
10.2004 - 01.2007
- @Network solutions, I worked with 2 clients
- HPE Bangalore and then with Infosys, Chennai
- I was deployed as a Desktop and datacenter engineer in the client location for 2 years
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Education
Bachelor of Engineering - Instrumentation
Annamalai University
Skills
Solution designing
undefinedCertification
AWS – Solution Architect Associate, 2020
Trainingscompleted
- Gen AI - Coursera - 2025
- AWS Security, MSME (Government of India) - 2021
- AWS Solution Architect Associate, Simplilearn - 2020
- AWS Solution Architect Workshop, FITA - 2019
- VCAP – Design, VMware - 2018
- VCP – DCV, VMware - 2018
- Dell Nutanix Workshop, Dell -2016
- Citrix Certified Associate Training, TCS - 2012
- Active Directory 2007 and Exchange 2007, 2010
Timeline
Customer Success Manager
GAVS Technologies
09.2021 - Current
Cloud and Hosting Manager
SKF
07.2019 - 08.2021
Solution Architect
Société générale GSC
01.2015 - 06.2019
Tower Lead - Infrastructure
TCS
01.2007 - 01.2015
Desktop and Datacenter Engineer
Network Solutions
10.2004 - 01.2007
Bachelor of Engineering - Instrumentation
Annamalai University
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