UDAYA KUMAR U
Chennai
Summary
As a Network Engineer with close to five years in the field, I bring a wealth of hands-on expertise in managing Cisco routers and switches, coupled with a solid understanding of Palo Alto firewalls. My proficiency in incident management and adeptness at Level 1 troubleshooting are testaments to my problem-solving capabilities. I am currently seeking a dynamic Level 2 Network Engineer role, where I can leverage my existing skill set while embracing opportunities for further professional growth and development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Tech Senior Associate
NTT DATA INFORMATION PROCESSING SERVICES PVT LTD - CLIENT (CITI BANK)
Chennai
12.2023 - Current
- Worked under EOVS Project, facilitating transition from legacy routers to advanced models.
- Created configuration sheets and run books to guarantee precise execution of weekend change activities.
- Oversaw change process, securing business approvals while tracking progress to completion.
- Acted as team representative during Weekend Change go-ahead calls, articulating change specifics clearly.
- Ensured timely implementation by coordinating onsite support and resources effectively.
- Evaluated user requests for Static IP allocation through rigorous justification verification.
- Employed technical tools such as Tectia, CAS, Service Now, and Net Info for improved project results.
Network Engineer
Microland Limited – Client (BA CONTINUUM INDIA PVT LTD)
Chennai
02.2022 - 10.2023
- Skilled in installing IOS on ASR1000-HX routers and 4500 series switches for deployments.
- Implemented and troubleshot VLANs, HSRP, ACLs, NAT, and PAT to improve network performance.
- Configured routing protocols like EIGRP, OSPF, and BGP to guarantee optimal customer connectivity.
- Utilized Sevone tools for monitoring links and conducting diagnostics while maintaining detailed logs.
- Generated daily reports on VPN, circuit, wireless, and device health while tracking anomalies.
- Maintained accurate network diagrams reflecting infrastructure updates to support documentation integrity.
- Proficient in using Putty, Aruba Wireless Controller, Sevone, BMS Remedy, Beyond, and Ping Info for troubleshooting tasks.
Technical Associate
HCL Technologies PVT LTD
Chennai
02.2020 - 02.2022
- Managed alerts across SCOM, Dynatrace, Nagios, Big Panda, and NNMI to ensure timely Level 1 troubleshooting.
- Performed daily health checks on devices, escalating issues to Level 2 support when necessary.
- Leveraged Cisco CMSP for effective monitoring of critical errors like device unreachability and power failures.
- Facilitated change requests through physical verifications and pre/post health checks.
- Resolved LAN and Avaya connectivity issues while assisting with secondary port activation for end users.
- Provided Level 1 support across multiple IT domains including Windows and networking systems.
- Coordinated critical incident management by updating stakeholders and preparing Root Cause Analyses (RCA).
Senior officer (Non – Technical)
Standard chartered global business services PVT LTD
10.2016 - 10.2019
- Account opening for Singapore, UAE Clients.
Education
Bachelor of Computer Application -
Madras University
India01.2016
Skills
Networking Hardware: Cisco routers, switches
Security Software: Palo Alto firewall concepts
Networking Concepts: VLAN, HSRP, NAT, ACL, EIGRP, OSPF, BGP
Tools & Software: ServiceNow, Putty, Aruba Wireless Controller, BMS Remedy, Beyond, Ping Info, Sevone, Cisco CMSP
Other skills: Incident management, Change management
Certification
- Completed CCNA Training from Sans bound
Languages
Languages Know : Tamil and English.
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and Belief.
Timeline
Field Tech Senior Associate
NTT DATA INFORMATION PROCESSING SERVICES PVT LTD - CLIENT (CITI BANK)
12.2023 - Current
Network Engineer
Microland Limited – Client (BA CONTINUUM INDIA PVT LTD)
02.2022 - 10.2023
Technical Associate
HCL Technologies PVT LTD
02.2020 - 02.2022
Senior officer (Non – Technical)
Standard chartered global business services PVT LTD
10.2016 - 10.2019
Bachelor of Computer Application -
Madras University
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