Udaya Kumar
Change & Release Manager
Bengaluru,KA
Summary
Change & Release Manager experienced in driving collaboration across teams to deliver successful project outcomes. Delivered defect-free products by managing release processes and working closely with development, QA, and business teams. Committed to exceeding customer expectations through effective communication and leadership.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Change and Release Manager
Microland Limited
Bengaluru
01.2024 - Current
- Coordinated with development, testing, deployment teams, and product managers to ensure successful application of releases in non-production and production environments.
- Analyze and validate the change request which is created by the change requester.
- Co-ordinate with the stakeholders for the approval of changes.
- Created reports and dashboards in ServiceNow, collaborating with stakeholders and technical teams to enhance process efficiency.
- Identified and streamlined processes by proposing automation ideas and suggestions.
- Reviewed post-implementation reports and assessed failed changes to identify root causes.
- Facilitated weekly Change Advisory Board meetings to discuss and approve change requests.
Senior Administrator
Microland Limited
12.2022 - 12.2023
- First Line IT Support for Global end users over phone, email and chat
- Gained experience in ServiceNow, Active Directory, cloud solutions, and SharePoint, enhancing technical proficiency.
- Managed ticket queue and assignments to ensure timely resolution of user issues.
- Handled ServiceNow incidents, request catalogues, and knowledge bank to support user needs effectively.
- Engaged in DR drill activities.
- Provided technical support at the service desk for end users.
Subject Matter Expert
First American India Pvt. Ltd
Bengaluru
08.2017 - 12.2022
- Mentored junior team members, fostering professional growth and enhancing team capabilities.
- Provided expert guidance on critical projects and strategic initiatives, leading to improved team outcomes.
- Developed training materials for diverse audiences, enhancing skills and job satisfaction.
- Managed title operations for commercial searches in the US
Analyst, Sr. Analyst, SME, & Trainer
First American India Pvt. Ltd
Bengaluru
06.2007 - 08.2017
- Collaborated with cross-functional teams to identify process improvement opportunities, enhancing overall efficiency.
- Skilled in analyzing the root cause of errors and implementing action plans to reduce such errors.
- Performed duties as production staff, shift in-charge, mentor, and trainer for new hires and cross-training.
- Participated in weekly discussions with onshore coordinators and other units to address procedural updates and report errors.
- Ensured to manage Quality, Productivity, TAT of the Team.
- Clarify Procedure related queries with Onshore and convey them to the team.
- Proposed new ideas for streamlining existing procedures to drive process improvements.
- Analyze on reported errors and create best practices checklist
- Conducted full search operations for US residential title assessments.
Education
Bachelor of Commerce - Accounting And Finance
Shobhit University
Meerut, India05-2014
Diploma - Computer Science
Capital Computers
Bengaluru, IndiaSkills
ITIL 4 Foundation certified
Release planning
Managing releases
ServiceNow Reports & Dashboards
Agile methodology
Process Improvement
Quality Improvement Strategies
Supporting operations
Managing schedules
Leading teams
Stakeholder communication
Certification
ITIL 4 Foundation - Certified by PeopleCert
Timeline
ITIL 4 Foundation - Certified by PeopleCert
12-2025
Change and Release Manager
Microland Limited
01.2024 - Current
Senior Administrator
Microland Limited
12.2022 - 12.2023
Subject Matter Expert
First American India Pvt. Ltd
08.2017 - 12.2022
Analyst, Sr. Analyst, SME, & Trainer
First American India Pvt. Ltd
06.2007 - 08.2017
Bachelor of Commerce - Accounting And Finance
Shobhit University
Diploma - Computer Science
Capital Computers