GOWRI SREE

Involved in the implementation of a live chat engine-based application that provides customer support by offering instant solutions to client queries through direct chats with live agents, bypassing chatbots.

Key Responsibilities:

• API Development: Designed and developed web APIs as per business requirements to achieve specified functionalities outlined in design document.
  Implemented several APIs crucial to the operation of the live chat engine.
  
• Collaboration: Coordinated with business design teams and front-end teams to ensure seamless integration and functionality of the application.
  Served as a Subject Matter Expert (SME) for the offshore team, providing knowledge transfer sessions and training to team members.
  
• Process Improvement: Actively involved in deriving new processes and implementing designs to meet evolving business needs.
  Provided suggestions to enhance existing approaches, ensuring uninterrupted user services.
  
• Code Quality: Addressed and resolved code smell issues, successfully clearing more than 2000 issues to improve code quality and maintainability.
  
• Full Development Lifecycle: Played an active role in all stages of the software development lifecycle including design, development, testing, debugging, and fine-tuning.
  

Achievements:

• Recognized for significantly improving the application's performance and reliability.
• Successfully facilitated the knowledge transfer process, enabling the offshore team to efficiently grasp and contribute to the project.

This project involves the development of a web service-based application that provides first bill estimates to customers based on the services they need, allowing them to finalize their orders based on the estimate provided.

Key Responsibilities:

• Coordinated with onshore and offshore teams to derive new processes and implement designs.
• Worked as Subject Matter Expert for the offshore team, providing documentation and knowledge transfer.
• Addressed security issues by fixing over 1000 Fortify vulnerabilities.
• Acted as the offshore point of contact with the client, managing escalations and automating client report generation.
• Deployed robots to reduce fallout.
• Built strong relationships with clients, receiving several appreciations from director-level stakeholders.
• Allocated work to team members after attending design calls.
• Managed communications with requestors, other teams, and higher management.
• Ensured client satisfaction by handling vendor queries and tasks.

Achievements:

• Successfully migrated application and database servers to different data centers, ensuring seamless transition and minimal downtime.
• Recognized for significantly improving the security posture of the application by resolving critical vulnerabilities.

Role Description:

• Involved in design discussions as per business requirements and developed necessary web services to achieve the functionality as mentioned in the design document.
• Provided analysis of defects reported by the client, involving local code debugging and tracing data changes.
• Played an active role in all stages of the software development lifecycle including design, development, testing, debugging, and fine-tuning.