Autodesk Maya
Udaya Bhanu Kuchipudi
Area Service manager
Summary
Proven Area Service Manager with a track record of enhancing operational efficiency and customer satisfaction at Blubird Auto Trade Private Limited. Excelled in workforce planning and coaching, boosting technician productivity by implementing data-driven strategies. Skilled in MS Office and teamwork, consistently prioritized continuous learning and adaptability to drive team success and exceed service targets.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Area Service Manager
Blubird Auto Trade Private Limited
03.2024 - Current
- Implemented data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly.
- Reduced downtime by implementing preventive maintenance procedures and schedules.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Optimized parts inventory management to minimize costs while ensuring availability for urgent repairs.
Service Manager
Bright Automotive Jawa & Yezdi
11.2022 - 02.2024
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored service staff performance and provided feedback for improvement.
Service Manager
Jhabak Auto Private Limited Benelli
12.2021 - 10.2022
- Implemented strategies to increase customer service satisfaction ratings.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Floor Manager
Pravallika Motors Royal Enfield
10.2020 - 12.2021
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 14 employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Oversaw supply restocking, area cleaning, and product organization.
Service Advisor
Pravallika Motor Royal Enfield
09.2019 - 10.2020
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Santosh Auto Motors Private Limited Maruti Suzuki
12.2018 - 08.2019
- Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
- Maintained detailed records of all repair orders, guaranteeing accurate billing and tracking of completed work.
- Collaborated with insurance companies to expedite claims processing for clients'' convenience.
- Contributed to the development of annual budgets for labor costs, materials procurement, and equipment maintenance.
Education
Bachelor of Science - Mechanical Engineering
Loyola Institute of Technologies And Management
Dhulipalla, Sattenapalli 04.2001 -
Board of Intermediate - Intermediate
Narayana Junior College
Tenali 04.2001 -
Board of Secondary Education - SSC
Oxford Concept School
Tenali 04.2001 -
Skills
Operational efficiency
Software
Blender
Cinema 4D
Abode Photoshop
Adobe After Effects
Microsoft Dynamics DMS
ORBIT DMS
Excellon DMS
Hobbies
- Interacting with different kinds of people
- Finding New Things.
- Exploring New Places
Timeline
Area Service Manager
Blubird Auto Trade Private Limited
03.2024 - Current
Service Manager
Bright Automotive Jawa & Yezdi
11.2022 - 02.2024
Service Manager
Jhabak Auto Private Limited Benelli
12.2021 - 10.2022
Floor Manager
Pravallika Motors Royal Enfield
10.2020 - 12.2021
Service Advisor
Pravallika Motor Royal Enfield
09.2019 - 10.2020
Service Advisor
Santosh Auto Motors Private Limited Maruti Suzuki
12.2018 - 08.2019
Bachelor of Science - Mechanical Engineering
Loyola Institute of Technologies And Management
04.2001 -
Board of Intermediate - Intermediate
Narayana Junior College
04.2001 -
Board of Secondary Education - SSC
Oxford Concept School
04.2001 -
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