Autodesk Maya
Udaya Bhanu Kuchipudi
Area Service manager
Summary
Proven Area Service Manager with a track record of enhancing operational efficiency and customer satisfaction at Blubird Auto Trade Private Limited. Excelled in workforce planning and coaching, boosting technician productivity by implementing data-driven strategies. Skilled in MS Office and teamwork, consistently prioritized continuous learning and adaptability to drive team success and exceed service targets.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Area Service Manager
Blubird Auto Trade Private Limited
03.2024 - Current
- Implemented data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly.
- Reduced downtime by implementing preventive maintenance procedures and schedules.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Optimized parts inventory management to minimize costs while ensuring availability for urgent repairs.
Service Manager
Bright Automotive Jawa & Yezdi
11.2022 - 02.2024
- Implemented strategies to increase customer service satisfaction ratings.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Monitored service staff performance and provided feedback for improvement.
Service Manager
Jhabak Auto Private Limited Benelli
12.2021 - 10.2022
- Implemented strategies to increase customer service satisfaction ratings.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Analyzed service reports to identify areas of improvement.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Floor Manager
Pravallika Motors Royal Enfield
10.2020 - 12.2021
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 14 employees to maintain smooth-running operations of shop floor.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Evaluated team and employee performance in order to develop and implement effective corrective actions.
- Oversaw supply restocking, area cleaning, and product organization.
Service Advisor
Pravallika Motor Royal Enfield
09.2019 - 10.2020
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
Service Advisor
Santosh Auto Motors Private Limited Maruti Suzuki
12.2018 - 08.2019
- Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
- Maintained detailed records of all repair orders, guaranteeing accurate billing and tracking of completed work.
- Collaborated with insurance companies to expedite claims processing for clients'' convenience.
- Contributed to the development of annual budgets for labor costs, materials procurement, and equipment maintenance.
Education
Bachelor of Science - Mechanical Engineering
Loyola Institute of Technologies And Management
Dhulipalla, Sattenapalli 04.2001 -
Board of Intermediate - Intermediate
Narayana Junior College
Tenali 04.2001 -
Board of Secondary Education - SSC
Oxford Concept School
Tenali 04.2001 -
Skills
Operational efficiency
Workforce planning
Coaching and mentoring
Computer skills
Teamwork and collaboration
MS office
Multitasking
Self motivation
Adaptability and flexibility
Continuous learning attitude
Digital painting techniques
Work Planning and Prioritization
Software
Blender
Cinema 4D
Abode Photoshop
Adobe After Effects
Microsoft Dynamics DMS
ORBIT DMS
Excellon DMS
Hobbies
- Interacting with different kinds of people
- Finding New Things.
- Exploring New Places
Timeline
Area Service Manager
Blubird Auto Trade Private Limited
03.2024 - Current
Service Manager
Bright Automotive Jawa & Yezdi
11.2022 - 02.2024
Service Manager
Jhabak Auto Private Limited Benelli
12.2021 - 10.2022
Floor Manager
Pravallika Motors Royal Enfield
10.2020 - 12.2021
Service Advisor
Pravallika Motor Royal Enfield
09.2019 - 10.2020
Service Advisor
Santosh Auto Motors Private Limited Maruti Suzuki
12.2018 - 08.2019
Bachelor of Science - Mechanical Engineering
Loyola Institute of Technologies And Management
04.2001 -
Board of Intermediate - Intermediate
Narayana Junior College
04.2001 -
Board of Secondary Education - SSC
Oxford Concept School
04.2001 -