Udayakiran R
Network Support Engineer (NOC)
Bengaluru
Summary
Detail-oriented NOC and Network Support Engineer with nearly three years of experience in planning and managing essential network infrastructure enhancements. Proven expertise in developing and implementing effective methods and procedures for systematic maintenance scheduling. Skilled in identifying and analyzing equipment performance to consistently meet performance benchmarks. Significant contributions include establishing network thresholds, coordinating projects, and leading comprehensive operations assessments to optimize network reliability and efficiency.
Overview
3
3
years of professional experience
4
4
Languages
Work History
NOC Engineer
Anunta Technology Management Services Limited
05.2024 - Current
- Monitored and maintained network infrastructure, ensuring optimal performance and minimal downtime, using SolarWinds.
- Configured and managed SolarWinds to track network devices, servers, and applications.
- Managed incident response for network-related issues, escalating complex problems to higher-level support as necessary.
- Developed and implemented alert management strategies within SolarWinds, ensuring timely notifications to the relevant teams.
- Reduced network downtime by 15% through proactive monitoring and swift response to potential issues.
- Knowledge of WAN incidents and leading the WAN team.
- Participated in diverse activities, such as iOS upgrade initiatives.
- Ensured smooth and efficient NOC operations.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
- Managed vendor relationships, negotiating contracts to secure cost-effective services while maintaining high-quality standards in equipment procurement.
- Increased customer satisfaction by providing timely resolutions to client-reported issues and concerns.
- Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability.
- Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Exceeded SLA standards for response times and problem resolution.
- Updated internal customers regarding open tickets and status of resolutions.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Closed first-time tickets quickly and met resolution volume requirements.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
- Minimized service disruptions by performing scheduled maintenance during off-peak hours.
NOC Engineer
Client: Think and Learn Pvt Ltd - BYJU'S (Payroll: Service Care Pvt Ltd and RCS Tech LLP)
04.2023 - 05.2024
- Monitored and managed the health and performance of the company's network infrastructure, including MPLS, ILL, and broadband networks.
- Utilized Grafana and Zabbix for network monitoring, analysis, and performance optimization.
- Conducted comprehensive link testing and bandwidth testing on MPLS links to ensure optimal performance and identify potential bottlenecks.
- Diagnosed, analyzed, and resolved network incidents and outages efficiently, ensuring minimal downtime and adherence to SLAs.
- Collaborated with cross-functional teams to troubleshoot and resolve complex network issues promptly.
- Conducted regular network health checks, identifying potential areas for improvement, and implementing necessary adjustments.
- Configured and maintained network devices, including routers, switches, and firewalls, to ensure smooth data flow and secure communication.
- Extensive experience in managing and troubleshooting Internet Leased Line (ILL) connections to ensure seamless international connectivity.
- Contributed to the development and implementation of network security policies to protect sensitive data and comply with industry standards.
- Assisted in planning and executing network upgrades and expansions to accommodate business growth and increasing bandwidth requirements.
- Created graphical reports to visualize network performance and uptime to management members.
- Exceeded SLA standards for response times and problem resolution.
- Updated internal customers regarding open tickets and status of resolutions.
- Coordinated with technical support, service provisioning and sales teams to deliver network services at or above SLA requirements.
- Closed first-time tickets quickly and met resolution volume requirements.
- Collaborated with other network engineers to configure and maintain network monitoring and load balancing.
- Monitored and maintained network and software components according to established guidelines and best practices.
- Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
Education
Bachelor of Engineering -
Visvesvaraya Technological University Belagavi
Tumkūr, India01.2020
Skills
Tools: SolarWinds, Zabbix, Grafana
OS & Systems: Windows Server, VMware, Citrix
Ticketing: Zendesk, Onedesk, ITSM, GSD Summit tool, Jira
Monitoring & Incident Response, Network Diagnostics, Documentation
Critical Thinking
Pursuing CCNA and Linux
System monitoring
Incident management
undefinedTimeline
NOC Engineer
Anunta Technology Management Services Limited
05.2024 - Current
NOC Engineer
Client: Think and Learn Pvt Ltd - BYJU'S (Payroll: Service Care Pvt Ltd and RCS Tech LLP)
04.2023 - 05.2024
Bachelor of Engineering -
Visvesvaraya Technological University Belagavi