Udayakumar A
Sivaganga
Summary
Results-driven Field Operations Manager well-versed in administering budgets, maintaining compliance, and planning workflow. Excellent communication and conflict-management skills. Pursuing new professional challenges and opportunities for advancement.
Overview
13
13
years of professional experience
Work History
ASSISTANT MANAGER - FIELD OPERATIONS
QUESS CORP LIMITED
11.2022 - Current
- Provide technical support and assistance to clients remotely via phone, email, chat, or remote desktop tools.
- Troubleshoot and resolve complex technical issues related to software, hardware, and network systems.
- Collaborate with L1 and L3 support teams to ensure timely resolution of escalated issues.
- Assist in managing a team of L2 support technicians, including scheduling, performance monitoring, and mentoring.
- Provide guidance and support to team members to enhance their technical skills and customer service abilities.
- Conduct regular team meetings to communicate updates, share best practices, and address challenges.
- Act as a point of escalation for unresolved technical issues, ensuring proper prioritization and resolution.
- Monitor and evaluate the quality of support provided by the L2 team, ensuring adherence to service level agreements (SLAs) and quality standards.
- Stay updated on product features, enhancements, and technical specifications to provide accurate and effective support.
CCTV Engineer
GRT jewellers
03.2022 - 11.2022
- Troubleshoot technology issues
- Install and maintain equipment and software
- Ask questions to pinpoint the problem
- Perform remote troubleshooting
- Help new employees set up their workstations
- Advise executives on the best technological solutions for an organization
- Monitor the performance of a company's desktop infrastructure and provide suggestions to improve efficiency
- Test, install and set up application programs on user workstations
- Test network connections
- Train end users when new software or IT regulations arrive at a company.
CCTV Operator
GESKY TECHNOLOGIES
08.2018 - 12.2021
- Install, maintain, and repair CCTV equipment
- Ensure that to monitoring and controlling of all the site work operation
- Perform hardware and software upgrades of CCTV diagnostic network
- Troubleshoot, construct, and modify closed circuit television cameras, cabling, and other supporting equipment
- Ensure that to complete all assigned works from time to time
- Oversee the performance of other client staff
- Prepare technical documents for client reviews
- Manage information flow in a timely all accurate manner
- Response to all query/requested emails and communicate face to face if desired
- Prepare daily activities and maintenance reports per procedure
- Live inspection and review the CCTV camera footage if any badly-behaved errors occur
- Plan to perform the preventive maintenance of entire equipment's and systems
- Check the panel physically if any glitches occurred in the controller panel.
System Admin
CMS IT SERVICESS Pvt. Ltd
05.2015 - 07.2018
- Responsible for the repair and maintenance of 100 desktops and laptop computers
- Knowledge of the operation, repair and maintenance of desktops and servers related to windows based operating systems and equipment
- Very intense knowledge of the occupational hazards and safety precautions applicable to the work
- Professionally trained for technical support
- Professional ability to detect operating defects or faults
- Ability to work with different voltage equipment
- Organized record keeping.
System and Printer Service Engineer
GESKY TECHNOLOGY
01.2014 - 05.2015
- Proofed all job orders, securing client approval prior to production.
- Managed inventory levels to minimize costs while ensuring availability of necessary materials.
- Improved customer satisfaction by delivering high-quality prints within tight deadlines.
- Performed preventative maintenance on printers, ensuring optimal performance and reduced repair costs.
Technical Support
K.K. press tools and component Pvt. Ltd.
02.2011 - 10.2013
- Provide technical support to customers via phone, email, chat, or remote sessions.
- Diagnose and troubleshoot technical issues reported by customers.
- Collaborate with internal teams to resolve complex technical problems.
- Document and track customer issues and resolutions in our ticketing system.
- Communicate effectively with customers to provide timely updates and ensure their issues are resolved satisfactorily.
Education
BE(CSE) -
Syed Ammal Engg College,Ramnad
01.2011
DECE -
Latha Madhavan polytechnic College
01.2008
HSC -
K.S.P.R Hr. Sec. School
01.2004
SSLC -
K.S.P.R Hr. Sec. School
01.2002
Skills
- Leadership: Ability to lead and motivate a team towards achieving departmental and organizational goals
- Communication: Strong verbal and written communication skills for effectively conveying information to team members, other departments, and upper management
- Problem-Solving: Capacity to analyze problems, identify solutions, and implement effective strategies to address challenges
- Decision Making: Sound judgment and decision-making skills to handle various situations and make decisions that align with company objectives
- Time Management: Efficiently manage time and prioritize tasks to meet deadlines and achieve targets
- Team Building: Proficiency in building and maintaining effective teams through recruitment, training, and development
Languages
Tamil
English
Personal Information
- Father's Name: Anthirayah.V
- Date of Birth: 04/05/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Hobbies and Interests
Reading books, Hearing songs, Cricket.
Activities
- Active member in "ISTE Student chapter".
- Member of COMPUTER SOCIETY OF INDIA of our college.
- Member of INDIAN SOCIETY FOR TECHNICAL EDUCATION of our college.
Projects
Automatic Control of Level Crossing, It's a real time project which deals with the control of Level crossing in the Railway gate, junction. Etc. In this project, we implement a new concept of opening the level crossing without the help of human so that many numbers of accidents are prevented in metro Politian city.
Training
- Undergone "In-plant Training" in "Shakthi sugar factory" for the period of one month.
- 2010 - 2011 successfully completed "java".
Disclaimer
I hereby declare that the above mentioned information is true up to my knowledge and I bear the responsibility for the correctness of the above mentioned.
Timeline
ASSISTANT MANAGER - FIELD OPERATIONS
QUESS CORP LIMITED
11.2022 - Current
CCTV Engineer
GRT jewellers
03.2022 - 11.2022
CCTV Operator
GESKY TECHNOLOGIES
08.2018 - 12.2021
System Admin
CMS IT SERVICESS Pvt. Ltd
05.2015 - 07.2018
System and Printer Service Engineer
GESKY TECHNOLOGY
01.2014 - 05.2015
Technical Support
K.K. press tools and component Pvt. Ltd.
02.2011 - 10.2013
BE(CSE) -
Syed Ammal Engg College,Ramnad
DECE -
Latha Madhavan polytechnic College
HSC -
K.S.P.R Hr. Sec. School
SSLC -
K.S.P.R Hr. Sec. School
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