Udayakumar K
NAGARI
Summary
Skilled trainer with background in conducting professional development programs. Strengths lie in understanding organizational training needs, creating customized curricula, and implementing effective learning strategies. Previous roles have seen significant improvements in employee performance and productivity as a direct result of tailored training initiatives. Possess strong communication skills, adaptability, and commitment to continuous learning.
Overview
13
13
years of professional experience
Work History
Trainer
Allsec Technologies Ltd
Chennai
04.2018 - Current
- Maintained up-to-date knowledge of industry trends and best practices.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Adapted teaching methods according to the needs of individual learners or groups.
- Resolved any issues raised by participants during the training session in a timely manner.
- Documented all training activities including attendance records, feedback forms, surveys.
- Explained goals and expectations required of trainees.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Customer Care Executive
Tech Mahindra
Chennai
09.2011 - 02.2014
- Maintained accurate records of customer interactions, transactions, comments and complaints.
- Processed orders, returns, exchanges, and refunds efficiently according to company policies.
- Created detailed reports of customer interactions for internal records keeping purposes.
Education
B.E EEE - Electrical & Electronics Engineering
Siddharath Institute of Engineering & Technology
Puttur06-2010
Skills
- Planning and coordination
- Training Needs Analysis
- Subject matter expertise
- Training initiatives
Affiliations
- Being a trainer , i skillfully balances professional goals with personal well being, seamlessly integrating diverse aspects of life to ensure a holistic approach to success and fulfillment.
Accomplishments
- Received the Long Tenure Award for exceeding five years of dedicated service
Languages
Tamil
First Language
Telugu
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
Trainer
Allsec Technologies Ltd
04.2018 - Current
Customer Care Executive
Tech Mahindra
09.2011 - 02.2014
B.E EEE - Electrical & Electronics Engineering
Siddharath Institute of Engineering & Technology
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