Udaya Kumar S
Pappanamcode
Summary
Automotive enthusiast with a passion for new technologies. Having skills and is always ready to learn more, quick learner, great in teams, a hard worker, and with good communication skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Process Associate
Sperdian Technologies
Trivandrum
10.2023 - Current
- Developed process documentation, including procedure manuals, and user guides.
- Performed data entry tasks to update customer records and maintain the accuracy of information.
- Created training materials for staff members regarding changes in process procedures.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Verified documents and analyzed data in response to queries regarding client applications.
- Provided technical support to clients via telephone and email, resolving complex issues.
- Verified customer accounts by collecting necessary information.
- Resolved customer complaints promptly and professionally.
- Trained new employees on the use of internal software applications.
Transaction Processing Analyst
Phykon Solutions
Trivandrum
10.2022 - 03.2023
- Received requests and documents related to processing financial transactions.
- Captured and transcribed information based on client requirements and requests.
- Received, processed, and organized transactional documents and transmitted to clients.
- Created new client files using information gathered by SAP.
Customer Sales Executive
Derik Tata Motors
Trivandrum
08.2021 - 08.2022
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Landed new customer accounts through a consistent combination of perseverance
- Dedicated cold calling and exceptional service
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Greeted and assisted customers in fostering positive experiences.
- Identified customer needs by asking questions and advising on the best solutions.
Education
DIPLOMA - Automobile Engineering
Maria Group of Institutions
Marthandam04.2021
SSLC
St. Mary's Higher Secondary School
Trivandrum03.2015
Skills
- Customer Service
- Statistical Analysis
- Merchant Assistance
- Transaction Reviewing
- Customer Communication
- Database Management
- Time Management
- Computer expertise
- Microsoft Office
- Teamwork & Collaboration
Certification
- Customer Experience Excellent program (CX), Tata Motors - 2021
- Industrial exposure, Kerala State Road Transport Corporation, Central Works - 2020
- Diploma in Auto CAD, CSS Computer Education (CCS), Reg No: 15618624 - 2020
- Transaction Analyst, Phykon Solutions - 2022
- Completed BB-POSH course on May 31, 2024.
- Completed the Sperdian Speaks and Writes course on May 16,2024.
- Completed BB-Cybersecurity course on, May 16, 2024
Interests
Badminton, Fitness, Driving, Travelling
Languages
French
First Language
English
Advanced
C1
Hindi
Upper Intermediate
B2
Malayalam
Proficient
C2
Tamil
Proficient
C2
Timeline
Process Associate
Sperdian Technologies
10.2023 - Current
Transaction Processing Analyst
Phykon Solutions
10.2022 - 03.2023
Customer Sales Executive
Derik Tata Motors
08.2021 - 08.2022
DIPLOMA - Automobile Engineering
Maria Group of Institutions
SSLC
St. Mary's Higher Secondary School
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