Udayan Panda

• Formed and sustained strategic relationships with clients. 151 healthcare facilities ;
• Developed and maintained efficient patient life cycle, ensuring patient satisfaction. Minimized detractors from 5% to 3.5%.
• Implemented tech to reduce wait times at the Admission & Discharge.
• Maintained 98% NPS & complaints to 0.5%. Analyzed data from patient surveys to identify trends in customer service experiences.
• Supervised On time Surgery during peak hours by ensuring, " D-1 Planning "& proactive operation from admission till discharge.
• Leading Team of 21 Executives to cater Patient Ops.
• Added 12 Critical Care hospitals & 75 Secondary Patient care centres growing market by 4X.
• Managed inventory levels, investigated discrepancies, coordinated with vendors for timely delivery, ordering new merchandise to keep quantities well-stocked. of goods across the city.
• Maintained records of daily transactions and monitored all mode of payments & its performance against established targets. With 90Lacs/ monthly targeted revenue generation & collection.
• Established standards for quality assurance among team members & maintained 95% Pristyn's data accuracy .
• Organized promotional events increasing OPD volume & patient engagement activities.
• Prepared weekly reports outlining progress, Hits & Misses made towards meeting operational goals.
• Reviewed Account Receivable in the market, resolve dispute & suggesting write off's in central reconciliation every month.
• Collaborated with branding & In-house Tech team on IN house for Software testing & bootleg feedback to resolve SAP debugging.
• Forecasted business using data analytics & regression model to set prices or credit terms for inventory & services.
• Prepared daily roster work schedules, delegated work to staff, setting priorities and goals; Ensuring 24*7 Ops support.
• Implemented successful strategies to mitigate revenue loss by putting necessary checkers & plugging process gaps.
• Improved productivity initiatives, managing budgets and Daily AR collections, Surgeon's itinerary and batch OT scheduling.
• Reported issues to higher management with great detail.
• Raised property accuracy and accountability by creating new automated tracking method.

Key Accounts: - Cloudnine, Landmark Group, Paras, Alchemist, Ivy, Aarthi Scans, Swiggy (Bundl), Maharishi ( J&K Govt. ), IITM Group ,Sahyadri Group, Shalby Pvt ltd, HCG Manavta, Manipal, Kauvery.

• Generated leads & Met with prospects property owners & real estate dealers on OYO's business proposal.
• Formalizing commercial & executing service level or Lease agreements as per the legal jurisdictions & compliances.
• Auditing the property standards & quality, drafting Scope of work & budget for transformation.
• Assess partnerships and branding opportunities at properties to drive campaigns for indexing on OYO's website.
• Tracked and monitored green belt project's "D to Live" and outgoing deliveries, keeping abreast with delivery timelines.
• Set competitive pricing as per the demand & projected revenue to maintain competitive advantage & uniqueness.
• Conducted on-ground survey and market research in new belts to benchmark, rentals, ARR, inventory size & locality.
• Negotiated & formalized MOU with vendors to standardize the transformation expenditure & logistics.
• Collaborated with internal stakeholders, Demand, Operations, finance department to ensure smooth functioning of properties.
• Identified opportunities to Increase revenue topline, reduce cost and improve productivity at property level while meeting company's objectives time constraints.
• Implementing OYO's Tech to increase SAV's & enabling features like Same day reconciliation, Dynamic Pricing limit, Booking on App, Multiple Property Dashboard, Pay at Hotel Margin to property owner's & managers.

• Work with external third parties to assess partnerships and licensing opportunities
• Develop the core positioning and messaging for the product
• Worked as part of product specialists team to accommodate large crowds.
• Set up and arranged displays to attract prospective customers.
• Collaborated with internal team members and customer representatives to clarify relationship of business and project goals and obtain enhanced perspective of development process.
• Trained new specialists to present company products or services.
• Perform product demos to customers
• Set pricing to meet revenue and profitability goals
• Deliver a monthly revenue forecast for Bangalore sales team.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Identified potential customers and established relationships with them.
• Provided product demonstrations to clients.
• Prepared proposals and quotations for prospective clients.
• Negotiated contracts with vendors and suppliers.
• Handled over 38 customer issues monthly, resolving them at actuals quickly and effectively.
• Provided ongoing support to customers regarding technical issues or inquiries.
• Collaborated with other departments such as marketing, engineering, finance., to ensure successful completion of projects.
• Contributed 40 % of team revenue 2016 quarter, directly contributing to 1st ranking Pan -India; Industrial products - MRO Dept.
• Provided competitive deals for customers looking 350 Micron Epoxy Insulation Flooring and Acid & Corrosion resistance Epoxy coating.
• Established and service 15 accounts in assigned territory.
• Assisted customers during selection process and helped choose perfect products to meet individual needs.
• Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
• Planned and followed through with inventory management for each store.
• Strengthened branding initiatives by coordinating annual events to maximize outreach.
• Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
• Participated in local and national trade shows to meet manufacturers and better understand products and service offerings.
• Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
• Collaborated with customers and asked questions to assess needs and budgets.