Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
UDAY BHANU PRASAD MADALA

UDAY BHANU PRASAD MADALA

Hyderabad

Summary

Enterprise IT leader with over 20+ years of success leading diversified IT projects: 7 years of solution and enterprise IT architecture, 13 years of IT management and strategy. A Business Strategist: Responsible for planning and implementing IT infrastructure for big projects aligning with Business objectives. Including vendor management, resource management, IT acquisitions, IT CAPEX/Budgeting, procurement, and asset management. Enterprise Architecture: EA with 7 years of experience. Analyzed and developed technical solutions and architectural approaches to complex business problems. Responsible for enhancing the Enterprise Architecture practice at a $1.7 billion global data-driven marketing technology organization. Facilitated collaboration between Applications, Infrastructure, Analytics, and Business to develop a technology strategy for growth. By adopting IT Governance, Consolidations (Cost and Technologies), Assurance, As-Is, and To-Be. Infrastructure Security Management: Information & Cloud security, IT risk management with a focus on security, performance, and reliability. Security incidents handling, enhancing current system security measures. Spearheading, client annual security audits, IT compliance audits. Standardizing security standards and practices throughout Organization. Internal vulnerability and exploit scans for all applications, remediation with recommendations, conducting external penetration testing by third party vendors. Operations Management/Engagement: Includes people, process, cloud management, virtualization & containerization, capacity planning, security management, DevOps and automation, change management, release management, and IT service management. Effective communicator: Leverage technical, business and financial acumen to communicate well with client executives and their teams.

Overview

23
23
years of professional experience
5
5
Certifications

Work History

Data Centre Manager

Amazon AWS
07.2020 - Current
  • Maintaining existing co-located and in-house AWS datacentres
  • By managing and developing teams of high- quality Data Centre engineers, providing technical and leadership expertise, and ensuring the highest level of performance
  • Building and bringing new AWS availability zones into operations
  • Responsible for directing projects across an entire Amazon Availability zone
  • Leading operational excellence initiatives through automation projects using native AWS services to create value and continuous improvement in AWS datacentre operations
  • Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience
  • Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs
  • Mentor, train and develop career progression for direct reports and members of the organization
  • Develop, improve, and share operational best practices across the region and with peers globally
  • Ensure all operational KPIs and metrics are being measured and met
  • Inspire and guide improvement in team process, technology innovation and automation
  • Manage and improve the work-flows and through-put for datacentre operations
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Identified issues, analyzed information and provided solutions to problems.
  • Projects Handled:
  • As a Data Centre Operations Manager, in charge of building 2 AWS AZ sites in 2 regions
  • The role involves leading the Data Centre Ops, IT Infrastructure Development teams; stakeholder management, business unit finance, and partnering with internationally dispersed AWS Cloud Infrastructure teams
  • The role also involves managing server and network racks, availability zones, transit & edge sites, cloud service readiness, and provisioning
  • Have led over 30 automation projects using native AWS services for operational excellence projects in the cluster as part of ongoing improvement efforts for Kaizen initiatives
  • Identified and executed an IBS solution for all HYD data centers to mitigate communication challenges due to remote locations by collaborating with service providers, resulting in timely operational readiness and $150k in savings
  • Created a new functional training program to improve domain knowledge and a common knowledge sharing platform across cluster
  • This enabled continued updated trainings and learning opportunities for engineers and resulted in a 22% increase in new learning hours for team members
  • Steered Amazon Unified communication solution implementation at AWS AZ sites
  • Piloted Operations readiness review audits for AWS AZ site.

Enterprise Infrastructure Architect

Zeta Global
06.2017 - 07.2020
  • Provide a leadership role in the application of architecture and design standards, promoting best practices across Zeta global organization
  • Technical leadership role across delivery of technical resources, program resources, third parties, and the wider business organization
  • Guide the teams in addressing the technical and delivery challenges in migrating from the monolithic systems to modern services architecture by providing hands-on guidance to the respective teams, and emphasizing layering and isolation practices and effective test strategies
  • Communicate technical decisions to non-technical audiences and build consensus around them and
  • Articulate the value of foundational technology approaches to business executives
  • Evaluating and guiding in implementing Adaptive delivery and IP migration plans for Message systems in house MTA as a Service platform.
  • Worked with business analysts and different subject matter experts to gather and define requirements, identify constraints and plan scopes.
  • Planned, designed and delivered diverse IT solutions.
  • Developed long-term strategies for different business segments.
  • Wrote detailed architectural design plans, security requirements and specifications.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Designed and implemented system security and data assurance.
  • Managed use of various types of databases and configured, installed and upgraded new ones.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Projects Handled:
  • Architect and built a new API gateway SaaS model solution for email marketing for internal and external client services
  • New solutions created new revenue opportunities, better and cheaper solutions, and resulted in selling to 6 clients and revenue of $1.2 million
  • Set up a framework for deploying a microservice-based CRM platform on the AWS cloud
  • Using EC2, CoreOS
  • Kubernetes, S3, EBS, RDS, ELB, VPN, Security groups, MongoDB, Docker, Apache Kafka, Zookeeper, Consul
  • Jenkins, Shibboleth, Prometheus, and on-boarded 2 clients resulted in revenue of $2.5 million per annum
  • Re-designed existing business continuity plan by performing capacity requirement calibration, network design, security compliance, availability, data restoration, encryption methods, global DNS, application load balancing, VPN tunnels and static routs to optimize its recovery time, minimum functionality availability during failure incidents
  • Extended multifactor authentication, modified database design to facilitate read only instances, modified backup policy to ensure availability of backup data
  • Helped save $1.1 million in a financial year (2017-2018) by doing datacentre consolidations, service contract changes, and reinstating resources by considering all the business needs
  • As part of the Data-Fabrication architecture, handled ETL system integration by designing and setting up an enterprise-grade Talend Real-time Big-data platform by leveraging its feature set such as Talend administrator centre, run time, DBFS, artefact repository, Hadoop integration, job conductor, executor, and fail recovery to achieve seamless integration and maximum benefits and savings of $200k
  • As an Architect playing an important role in building Zeta Hub1.8 Product platform with characteristics like
  • High Availability, Scalability, DR, BCP, Security, and building operations models
  • Designed and build new Zeta Hub microservices platform using Containerization Technologies like Docker
  • Kubernetes cluster, Consul, Kafka, Fluentd/Graylog, Prometheus, Jenkins/Nexus/Mave CoreOS etc

Manager

Zeta Global
04.2009 - 06.2017
  • Periodically Reviewing product architecture to improve performance, security and manageability
  • Delivering Client specific custom infrastructure solutions to provide high reliability, availability, stability and optimum scalability
  • Utilizing network management services to keep track of isolate and remediate problem machines in the network
  • As a member of the organization’s security office responsible for regular security audits, PCI DSS compliance, defining and implementing security policies and procedures, analysing and providing solutions for maintaining customer security compliance
  • Standardizing OS hardening practices as per industry trends and practices to secure the OS Platform, as per NSA latest guidelines
  • Defining and enforcing security policies and successfully managing all Financial client Security review annual audits.
  • App sec reviews by using new relic tool, performing internal penetration testing and code exploit scans using
  • Acunetix, nmap, lynis, tenable and quails guard tools
  • Wi-Fi network setup by performing Wi-Fi heat map analysis, security penetration testing to ensure secure and optimal coverage for the users, performing periodic rough host and unsecure devices scanning
  • Established IT security standards like data leak prevention, IT system access controls as per employee level need and role, centralized unified security system for monitoring and deploying rules based on events and security policies
  • Developing and implementing plans for Data Centre operations including new server, network devices installations, hardware maintenances, better utilizing place and power, cable re-organization, cross- connections, DR sites and BCP etc
  • Directing day-to-day operations of Network Operations Centre (NOC) Team and actively involved in Systems health monitoring, network monitoring, troubleshooting and analysis of problems
  • Answering Client’s RFP’s Security questioner from industries like, Banking, Financial forms, Travel, Hospitality
  • Forecasting business needs and growth, to improve the infrastructure capacity and incorporating new technologies to support the growth requirements, by Analysing, performing consolidations, capacity planning, identifying and procuring required services
  • Taking care of different functional vender management like Data Centres, ISP, Hardware, Application and third-party services vendors with SLA’s as per company’s business line to maintain committed service level agreement with the clients
  • Managing HYD Corporate IT Operations, Procurement, Capex preparation and execution
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Managed and motivated employees to be productive and engaged in work.
  • Controlled costs to keep business operating within budget and increase profits.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Onboarded new employees with training and new hire documentation.
  • Projects Handled:
  • Migrating AWS Instances on to colocation VM Cluster
  • Efficiently implemented Two Factor Authentication for production environment as part of the PCI DSS compliance
  • Deftly handled the migration of old email system to Microsoft Exchange 2003
  • Data centre infrastructure consolidation to minimize operation expenses and effective resource utilizations
  • Implemented Disaster Recover solution to facilitate Business continuity plan for customers
  • Analysed and enhanced remote email publishing environments to become more reliable, high performance and scalable to support dynamic business requirement
  • Acquiring, Designing, Preparing IP justification forms for different ISP to get more IP subnets for business requirement
  • Building different CRM environments like WordPress, Joomla, and Drupal using LAMP, Domains registration and DNS management
  • Designed and implemented Standard Schedule Maintenances for all the customers to decrease down times due to Product maintenance, Data Base, Server and Network maintenance activities to improve reliability and scalability of their setups
  • Designed and implemented Enterprise Grade Talend Big Data platform for ETL process on OEL platform by building FTP, Database, SVN, CI, File share servers as supporting components as part of the solution
  • Led the complete datacentre environment migration from old to new setup by moving all existing 45 client application instances with data and with minimal 4 to 8 hours downtime in a record 3 months
  • The project resulted in a reduction in IT expenditure of approximately 0.5 million per year and enabled Disaster Recovery capability for all the clients
  • Achieved a 40% reduction in application maintenance downtime for the CRM platform by consolidating, automating, standardizing, and carrying out proactive standard maintenance schedules for all customers
  • The objective of this project is to optimize the database, network, product deployment, and systems maintenance procedures and schedule them into a single time slot, thereby reducing the number of maintenance activities required
  • Handled Security Audits of clients like JPMC, Amex, FNBO, Salesforce, Sony etc
  • By performing regular internal and external penetration scanning and implementing remediation for identified issues and vulnerabilities successfully
  • New IDC Setup and Migrating Old IDC infrastructure to New IDC
  • Nessus Vulnerability Scanner Implementation with Securecenter4 for 500 IP Address
  • Setting up Amazon Web Services EC2 VPC cluster
  • Setting up Zeta Hub Product in Cloud Environment using Century Link Cloud platform
  • Migrating old F5 load balancer with loadbalancer.org Enterprise Max
  • Designed High Availability solutions for MySQL data bases, such as circular replication, master and multi- location slaves, active & active, read write optimization
  • Created custom Intrusion prevention system signatures to prevent DDoS attacks for public access applications
  • Adroitly designed and built Centralized Log Correlation Engine using Tenable LCE Tool to perform actions based on events triggered based on logs captured from production systems
  • Built host level intrusion detection system and integrated with Log correlation engine for timely alert and perform defined actions to isolate the host in case of any vulnerability
  • Designed and implemented the Complete IT infrastructure for multiple new offices with over 1500+ nodes within 3 months
  • Built with state-of-the-art distributed LAN & WAN, Telephony, and a Server room with Redundant Power, Air conditioning, and ISP
  • Siemens IPPBAX setup for corp office telecommunication by implementing grouping, audit logging, periodic software upgrades to ensure secure and stable operations
  • Built new Data Backup Solution by setting up Quantum Tape Autoloader and network backup solution
  • Web Proxy Server’s Setup with Load Balancing

Senior IT Specialist

Hellosoft India Private Ltd
09.2000 - 03.2009
  • Mapped and analysed requirements of the client and designed infrastructure solutions to provide optimum scalability
  • Handled entire IT needs of India office consisting of 300+ nodes by leading team of three IT Engineers
  • Functioned as Core Team Member involved in client demo setups and incorporated changes based on customer feedback
  • Handled purchase and installation of hardware and software as well as use of sub-contracted or third-party resources
  • Analysed and evaluated features and costs before implementing solutions to meet organizational IT requirements
  • Shared regular updates and reports on projects and IT Operations to the Managing Director and Director of
  • Developed strong communication and organizational skills through working on group projects.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Proven ability to learn quickly and adapt to new situations.

Education

MCA - Computers

All India Institute of Technology

Skills

Cloud Computingundefined

Accomplishments

  • Analysed and designed an effective Communication control system for Air Force aimed to provide a highlysecure and available system, Prepared Bill of Materials (BOM) of entire project and Liaised with Vendors oncosts and deliverables
  • New Email Messaging System Netcore Implemented with High Security, 99.99% Uptime, Scalable and Reliableto meet organization requirements
  • Implemented New Tape Backup solution and DR System for Organization
  • Hellosoft India New Office 148 node LAN setup
  • Office LAN expansion to support additional 150+ nodes with new server room
  • Wireless LAN setup for LAB and corporate usage
  • Bug Tracking system GNATS setup and Management
  • Version Control system CVS/SVN setup and Management
  • Web Control System Squid Proxy setup and Management
  • Benchmarked the Network Security Enhancement specifications utilizing Cisco PIX, Cisco Routers, Linux IP
  • Holds the distinction of designing state-of-the art Telephone Communication System using Siemens HiPath IPPBX
  • Steered efforts for implementing Active Directory Server using SAMBA
  • Merit of achieving significant savings on MS licenses for the organization

Certification

AWS Solution Architect Associate (SSA3)

Timeline

Data Centre Manager - Amazon AWS
07.2020 - Current
Enterprise Infrastructure Architect - Zeta Global
06.2017 - 07.2020
Manager - Zeta Global
04.2009 - 06.2017
Senior IT Specialist - Hellosoft India Private Ltd
09.2000 - 03.2009
All India Institute of Technology - MCA, Computers
UDAY BHANU PRASAD MADALA