Udaykumar Gade
Pune
Summary
Level III Technical Support Engineer with 16 years of experience in Linux server administration, Windows server administration, web hosting, incident management, server monitoring and leading teams.
Overview
5
5
Certifications
17
17
years of professional experience
Work History
Level III Technical Support Engineer
V I Point Solutions Pvt Ltd
Kochi, India (Remote)
08.2025 - Current
- Working as a Windows Server Administrator.
- Offered infrastructure solutions ( like Windows OS, Firewalls, Active Directory as a service, ESET Antivirus, Acronis Backup solutions ) to enterprise customers.
- Facilitated client interactions through support cases, chats, and calls to ensure timely resolution.
- Incident management
- Managed server-related issues, including deployment, migration, third-party software installations, and troubleshooting OS, software, and website problems.
Level III Technical Support Engineer
Namehero, LLC
Pune, India
11.2023 - 07.2025
- Server management(Almalinux servers)
- Server monitoring(Zabbix tool)
- Virtualization management(VM resources management and troubleshooting)
- Abuse/TOS alert management(spamming/malware attacks/DDos attacks)
- Migrations(Inbound/Outbound migration of websites/mails/databases)
- Technical support(Tickets, LiveChat, Jira)
- End user support(DNS,Apache,Mysql service related website issues, Wordpress, Cloudflare, Quic Cloud CDN, WP plugins/themes)
- Tools used: KVM, WHM/cPanel with Litespeed, Imunify360, Cloudlinux, Jetbackup5, WHMCS billing/ticketing system.
Team Lead
Unifycx LLC
Mangalore
07.2014 - 11.2023
- Leading team of level I and level II technical support enginners.
- Linux Server Management (Troubleshooting escalated VPS issues like spamming/malware/resources)
- Windows Server Management (Troubleshooting IIS settings, database management, IPMI tool)
- Tools used: SolusVM, OnApp, IPMI, cPanel, Plesk, Zabbix.
Linux Server Administrator
Aress Software and Education Technologies Pvt. Ltd.
Nashik
03.2012 - 07.2014
- Technical support and Linux/Windows servers troubleshooting
Server Administrator
Balasai Net Pvt Ltd, Pune
Pune
07.2011 - 03.2012
- Technical support and Linux/Windows servers monitoring
Shift Supervisor
Jasmax Technologies, Nashik
Nashik
07.2010 - 07.2011
- Leading team of ticket/chat support agents.
Technical Support Engineer
Optimus Vision Technologies, Nashik
Nashik
08.2009 - 07.2010
Education
MCA - Computer Application
D Y Patil Institute
Pimpri, Pune, IndiaB.Sc. - Computer Science
Dr. Ambedkar College
Chandrapur, India, IndiaH.S.C. - Science
Jubilee Jr. College
Chandrapur, India, IndiaS.S.C. - Science
Jubilee High School
Chandrapur, India, IndiaSkills
- Linux server administration
- Virtualization management
- Server monitoring
- Incident management
- Web hosting
- Customer escalation handling
- Ticket queue management
- Migrations support
- Technical troubleshooting
- Client support
- Team management
- Shift supervision
- Escalation triage
- Staff scheduling
- Cross-functional coordination
Accomplishments
- Awarded monthly performance incentives thrice in 2024-2025 at Namehero, LLC.
- Awarded as the Most Responsive Employee in 2022 at UnifyCx, LLC.
Certification
Certification: Operating Systems and You: Becoming a Power User
Issuing organization: Google Credential ID: WREM5REHHZVA
Academic Project
Project Title: “Contract Farming System”,
Description: This project involves creating a system with website to automate all the functioning of the client firm. The system can be used to provide customized solutions for the firms where livestock management is crucial., Duration: Six Months, Front end: Java, JSP, Back end: SQL Server, Team size: Four, Status: Completed
Interests
Playing chess
Swimming
Timeline
Level III Technical Support Engineer
V I Point Solutions Pvt Ltd
08.2025 - Current
Level III Technical Support Engineer
Namehero, LLC
11.2023 - 07.2025
Team Lead
Unifycx LLC
07.2014 - 11.2023
Linux Server Administrator
Aress Software and Education Technologies Pvt. Ltd.
03.2012 - 07.2014
Server Administrator
Balasai Net Pvt Ltd, Pune
07.2011 - 03.2012
Shift Supervisor
Jasmax Technologies, Nashik
07.2010 - 07.2011
Technical Support Engineer
Optimus Vision Technologies, Nashik
08.2009 - 07.2010
S.S.C. - Science
Jubilee High School
H.S.C. - Science
Jubilee Jr. College
B.Sc. - Computer Science
Dr. Ambedkar College
MCA - Computer Application
D Y Patil Institute