Summary
Overview
Work History
Education
Skills
Trainings Attended
Special Achievements
Personal Information
Timeline
Generic
Uday Kiran Penumuru

Uday Kiran Penumuru

Mainframe - Associate Manager
Bangalore

Summary

Working with Accenture India Pvt Ltd Bangalore as Associate Manger (Mainframe Client Operations) Managing Mainframe Run Service Delivery for Mainframe Operations for Multiple Clients Team of 25+ associates. Transitioned / On boarded 10+ new Logos, Cross-Skilling of Associates & Planning etc. Client Service Delivery in Mainframe Production Support/Batch & Console Operations. DR/ BCP planning and Support. Automation & Process improvements initiatives with respective Mainframe support teams.



Overview

17
17
years of professional experience
3999
3999
years of post-secondary education

Work History

Associate Manager

Accenture India Pvt Ltd
Banaglore
02.2021 - Current
  • Transitioned 5 Mainframe Projects for Mainframe Operations (Banking - RCI, Automobile- Renault -Nissan, SONY, Export Development Canada – EDC, Middle East Client – Saudi Electric Company, US - United states Steel & AT&T telecom) – Multiple clients.
  • Travel to Middle East - Jeddah for Mainframe Operation project Transition - SEC Client.
  • Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Managing Mainframe Run Service Delivery (Multiple Clients) Team of 25+ associates.
  • Transitioned / On boarded 10+ new Logos, Cross-Skilling of Associates & Planning etc.
  • Client Service Delivery in Production Support and work on batch & Console Operations.
  • DR/ BCP planning and Support.
  • Automation & Process improvements initiatives with respective Engineering teams.
  • Active involvement in Weekly reporting meetings.
  • Command & Control in scheduled Data-refresh activity on Pre-Prod environments.
  • Involvement in Environment Provisioning, Change Management and Incident Management.
  • Organize and Coordinate the meetings with all stakeholders to understand the requirements of the project and highlighting the risks and issues involved in delivering the environments.
  • Drive group calls, chats Teams through meeting effectively to resolve any issue if in case.
  • Creating Knowledge Base / documentations on Confluence as a SharePoint.
  • Coordination with Vendors with respective applications for any issues relating with application.
  • Team Lead: Team strength of 25+ staff.
  • Supporting offshore environment for Client as far as Operations & Batch Scheduling concerns.
  • Actively interacting with the client & support teams on regularly basis.
  • Handling Escalations of team & support.
  • To higher management Dashboard reports on the Incident Tickets, SLA Metrics, and Managing shift coverage and client issues.
  • Technical Guidance & evaluations to Mainframe team & Preparing KT plans & arranging Sessions to new recruits.
  • Weekly IPLs 40+ LPARS Maintenance, Team meetings, Change Management in the environment.
  • Have to deal with Shift Plan, Leaves etc for team members.
  • Tools used – Console & Batch Monitoring, Control M, SAzOS Automation, Netview, BMC BEM, SNOW – INC monitoring.
  • Oversaw training and onboarding process for all newly hired resources.

M- Infra Technology Specialist

Cognizant Technology Solutions
Pune
11.2019 - 02.2021
  • Company Overview: UBS Group AG is a Swiss multinational investment bank and financial services company founded and based in Switzerland.
  • Worked As Infra Technology Specialist for Mainframe Operations & Batch Monitoring Team.
  • Supported 1.4+ years working in UBS project as Operational Lead for IT-Ops & L2 Application Team along with additional responsibility of Change coordinator & Environment manager.
  • Aligning Monthly Shift plan, On-call Support including on-site staff and Monthly activity plans for Patching or Deployments.
  • Approving Leaves/ Timesheets/Resource allocation etc.
  • Worked at client location for one of the critical Application upgrade and successfully deployed.
  • Active involvement in Weekly reporting meetings.
  • Command & Control in scheduled Data-refresh activity on Pre-Prod environments.
  • Involvement in Environment Provisioning, Change Management and Incident Management.
  • Organize and Coordinate the meetings with all stakeholders to understand the requirements of the project and highlighting the risks and issues involved in delivering the environments.
  • Responsible for Maintaining and Tracking of all the Change Schedules & Releases on Confluence & Jira.
  • Drive group calls, chats webex through meeting effectively to resolve any issue if in case.
  • Creating Knowledge Base / documentations on Confluence as a sharepoint.
  • Coordination with Vendors with respective applications for any issues relating with application.
  • Team Lead: Team strength of 18+ staff.
  • Supporting offshore environment for Client as far as Operations & Batch Scheduling concerns.
  • Actively interacting with the client & support teams on regularly basis.
  • Handling Escalations of team & support.
  • To higher management Dashboard reports on the Incident Tickets, SLA Metrics, and Managing shift coverage and client issues.
  • Technical Guidance & evaluations to Mainframe team & Preparing KT plans & arranging Sessions to new recruits.
  • Weekly IPLs (GDPS), Maintenance, Team meetings, Change Management in the environment.
  • Active involvement in DR activities with Clients requirements & Compliance.
  • Have to deal with Shift Plan, Leaves etc for team members.
  • Motivational activities for team in-line with Cognizant management.
  • Tools used – Console & Batch Monitoring, Control M, SAzOS Automation, Netview, BMC BEM, SNOW – INC monitoring.
  • UBS Group AG is a Swiss multinational investment bank and financial services company founded and based in Switzerland.
  • Restored order in face of conflicts between patrons and staff regarding policies, services and resource use.
  • Assisted with breakdown and reimplementation of AV equipment at new office locations.

Production Support

IBM INDIA Pvt Ltd
Bangalore
03.2016 - 11.2019
  • Company Overview: The Royal London Group Mutual insurance society Limited along with its subsidiaries is the largest mutual insurer in the United Kingdom.
  • 3.5 + years – Production Support.
  • The project is to provide L2 support for Batch Operations & Mainframe Console Operations.
  • OPC & CA-7 Scheduling tool Administration.
  • Monitoring LPARs & System Performance.
  • Support in Changes during IPLs, SDSF (Spool Administration), Resolving Abends / Escalations.
  • ITIL process- Incident / Change / Problem Management.
  • Monitoring LPARs: Monitoring Four LPARs.
  • IPLs & POR: Performing IPLs & POR with appropriate loadparms or any hardware upgrade. Monitoring hardware problems.
  • JES2 SPOOL Management: Managing JES2 SPOOL resources.
  • Monitoring System Performance: Monitor system usage include Daily usage reports, Peak load identification, and Average load for CPU (RMF), Memory.
  • Backup And Restore Management: To implement backup & restore policies of the system.
  • User Administration (Security And Access Control): Creating and Maintaining user accounts and access control for resources through RACF (Resource Access and Control Facility).
  • Batch Programming: Generation of query output reports from Database through Batch programming.
  • OPC Administration: Error Handling, Supporting OPC by Monitoring and managing OPC resources. Monitoring and restarting failed jobs as per re-start instructions from user. Create LONG term & SHORT term plans.
  • The Royal London Group Mutual insurance society Limited along with its subsidiaries is the largest mutual insurer in the United Kingdom.

Technical Lead

Cognizant Technology Solutions
Hyderabad
04.2013 - 03.2016
  • Company Overview: Leading UK’s Financial Institution.
  • Worked As Technical Lead for Mainframe Operations & Batch Monitoring Team.
  • Supported 3+ years working in Credit Sussie project as Operational Lead.
  • Aligning Monthly Shift plan, On-call Support including on-site staff and Monthly activity plans for Patching or Deployments.
  • Approving Leaves/ Timesheets/Resource allocation etc.
  • Worked at client location for one of the critical Application upgrade and successfully deployed.
  • ITIL v3 certified with Intermediate Service Transition certification.
  • Active involvement in Weekly reporting meetings.
  • Command & Control in scheduled Data-refresh activity on Pre-Prod environments.
  • Involvement in Environment Provisioning, Change Management and Incident Management.
  • Organize and Coordinate the meetings with all stakeholders to understand the requirements of the project and highlighting the risks and issues involved in delivering the environments.
  • Responsible for Maintaining and Tracking of all the Change Schedules & Releases on Confluence & Jira.
  • Coordination between Testers & Application Develop teams.
  • Drive group calls, chats webex through meeting effectively to resolve any issue if in case.
  • Creating Knowledge Base / documentations on Confluence as a sharepoint.
  • Team Lead: Team strength of 18+ staff.
  • Supporting offshore environment for Client as far as Operations & Batch Scheduling concerns.
  • Actively interacting with the client & support teams on regularly basis.
  • Weekly IPLs (GDPS), Maintenance, Team meetings, Change Management in the environment.
  • Active involvement in DR activities with Clients requirements & Compliance.
  • Have to deal with Shift Plan, Leaves etc for team members.
  • Motivational activities for team in-line with Cognizant management.
  • Tools used – Console & Batch Monitoring, Control M, SAzOS Automation, Netview, BMC BEM, SNOW – INC monitoring.
  • Leading UK’s Financial Institution.

Sr Systems Executive

Accenture
Bangalore
09.2012 - 02.2013
  • Worked as Sr Systems Executive, Level F.
  • Client – Leading Automobile Co. – Renault – Nissan.
  • End to End Knowledge Transition from Client to Offshore team.
  • Controlling of 2 Sysplex (24 LPARs).
  • TWS - OPC Scheduling & Admin.
  • IBM – SA (Automation).
  • Error Handling & escalations.

Mainframe Operations Team

IBM India Pvt Ltd
Bangalore
10.2008 - 09.2012
  • Company Overview: Capital one is a big financial bank, project started in the Year 1995 and its main business are Auto Loan, Direct Banking, Home Loan, Personal loan, Debit/Credit cards and Banking Systems.
  • 3.5+ years – (Mainframe - Finance Domain).
  • Monitoring LPARs in Sysplex (4 Sysplex, 55 LPARS), Bach monitoring, CICS trans Monitoring.
  • Job Handling in ESP Ready list / Error Queue, IMS, DB2, Incident & Change.
  • RACF. Backups & restorations. Consoles, Monitoring through CA-Sysview, Omegamon etc.
  • As Offshore Coordinator providing direction, expertise, feedback, and Guidance to build the capability of resources/ team.
  • Dashboard reports on the Incident Tickets, SLA Metrics, and Managing shift coverage and client issues.
  • Involved in technical recruitment for Mainframe Operations resources & KT Sessions.
  • Leading periodic Team meetings, Weekly IPLs, Maintenance, and Change Management in the environment.
  • Capacity changes on Central Electronic Complex (CEC).
  • Documenting/tracking daily activities as per the Company and Clients Requirement.
  • Active involvement in Quarterly DR activities.
  • Capital one is a big financial bank, project started in the Year 1995 and its main business are Auto Loan, Direct Banking, Home Loan, Personal loan, Debit/Credit cards and Banking Systems.

Education

B COM - Computer Application

Sri Venkateshwara University
SEICOM Degree College, Tirupati, AP
04-2004

H.S.C. -

Board of Intermediate Education
B.S.K Govt Junior College
05-2000

S.S.C. -

Board of Secondary Education AP
Little Angels High School
05-1998

Skills

Mainframe operations coordination

Console & Batch Operations

Experience with monitoring and automation tools

ITIL

AZ-900

Trainings Attended

  • ISMS: Information Security policy as per IS27000
  • Disaster Recovery System
  • Enhancing Productivity – Day to Day work
  • ITIL
  • ITIL – Foundation Certification
  • ITIL v3
  • Cloud Certification AZ-900

Special Achievements

  • Annual DR Participation – Note of Appreciation
  • Leading on Project: Knowledge Transformation (Information for Help) is KEDB for entire Alerts & Failures.

Personal Information

  • Passport Number: M2934242
  • Date of Birth: 04/06/83
  • Gender: Male
  • Nationality: INDIAN
  • Marital Status: Married

Timeline

Associate Manager

Accenture India Pvt Ltd
02.2021 - Current

M- Infra Technology Specialist

Cognizant Technology Solutions
11.2019 - 02.2021

Production Support

IBM INDIA Pvt Ltd
03.2016 - 11.2019

Technical Lead

Cognizant Technology Solutions
04.2013 - 03.2016

Sr Systems Executive

Accenture
09.2012 - 02.2013

Mainframe Operations Team

IBM India Pvt Ltd
10.2008 - 09.2012

B COM - Computer Application

Sri Venkateshwara University

H.S.C. -

Board of Intermediate Education

S.S.C. -

Board of Secondary Education AP

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Uday Kiran PenumuruMainframe - Associate Manager