Uday Kumar Adha

> Troubleshoot multiple difficult technical issues of high complexity
> Single point of contact for urgent/high priority PRODUCTION issues on a daily basis
> Providing input across business units regarding process and product improvements
> Develop Tools that improve the productivity of the support organization
> Collaborate with Development teams and conduct knowledge transfer sessions within the team

Responsible for managing and resolving the most challenging issues for the ServiceNow platform. This includes being the last point of escalation within the technical support department and mentoring junior team members in various technologies.

Understanding and troubleshooting difficult technical issues related to ServiceNow User Interface. Extensive working experience with dynamic HTML components: AJAX, JavaScript, CSS, XML, HTML, XHTML. Deep-diving into Javascript and scripting on the Client side for debugging purposes. Resolving customer issues related to Service Portal, Client Scripts, UI policies, UI actions, Domain Separation, Application Navigator, Banner, Homepages and Dashboards, ServiceNow Mobile application.