Listening to Soft Music
Udaykumar J Nair
Sr Manager Customersupport
Mira road
Summary
Distinguished professional with 25+ years of experience across supply chain planning, replenishment, contract manufacturing, and quality management in FMCG, Retail, and Engineering Plastics Manufacturing sectors. Proven leadership skills, adept at delivering exceptional results in high-pressure environments. Strong communication abilities. Expertise in SAP R3 modules (SD, MM, QM) and establishing quality and environmental management systems (ISO 9001, ISO 14001), along with HACCP, GMP, and OHSAS 18001 standards, TQM, 5S, FSMS, and SPC. Looking to leverage my wealth of experience to contribute to a dynamic organization's supply chain, quality management, and overall operational excellence
Overview
27
27
years of professional experience
7
7
Certificates
4
4
Languages
Work History
Sr. Manager Customer Support
PolyProducts – A manufacturing Excellence in Engineering Plastics
Vasai
08.2017 - Current
- Developed new customer relationships for supplying engineering plastic components used in submersible pumps and industrial applications.
- Achieved consistent on-time, in-full (OTIF) scores of over 96% for top OEMs by meeting monthly order deadlines.
- Demonstrated friendly and helpful attitude while working collaboratively in team environment ,Identified and resolved issues by analyzing information and providing effective solutions.
- Possess excellent verbal and written communication skills.
- Managed vehicle logistics, ensuring timely material delivery to customers through dedicated partners.
- Monitored customer concerns, maintained records, and coordinated with various departments to provide effective solutions.
- Collaborated with internal team members and packing supervisors to optimize operations for customer satisfaction.
- Met monthly sales targets by prioritizing packing and delivery through close coordination with internal teams and logistics partners.
- Conducted regular customer visits to gather feedback and initiate improvement programs.
Manager Quality Control
European Cosmetics Manufacturing Company – Part of Madi International LLC
Sharjah
05.2014 - 09.2016
- Ensured product quality for cosmetics, implementing quality controls, management systems, and testing.
- Oversaw occupational health, safety, and environmental management.
- Finalized specifications and SOPs for materials and products.
- Promoted GMP and hygiene standards through training programs.
- Managed complaints, implemented CAPA, and reduced complaints through process improvements from annual 5 complaints to 2.
- Coordinated ISO audits, ensuring compliance and closure of audit points.
- Initiated cost-saving measures:
- Introduced Thermal Inkjet Coding for lot coding, reducing labor costs.
- Improved caps for volatile products, eliminating leakage.
- Improved storage conditions to prevent PET jar deformation in summer.
- Introduced roll-form labels, reducing rejections and labor costs.
- Collaborated with development teams and ensured quality requirements were met.
- Updated quality control standards, methods, and procedures for compliance.
- Analyzed quality control processes and recommended action plans.
- Implemented Standard Operating Procedures to minimize errors and enhance customer satisfaction.
- Conducted measurements and tests according to quality control plans.
- Managed and archived quality documentation and participated in Internal and external audits.
- Calibrated instruments and scales in production and quality lab.
- Evaluated quality issues and resolved them.
- Organized quality training for new and existing staff with HR manager.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors
- Updated quality control standards, methods, and procedures to meet compliance requirements
Manager Product Development
Empire Industries Ltd
Mumbai
10.2012 - 03.2014
- Led private label brand for snacks and sweets, handling new product development, packaging, design, legal compliance, pricing, vendor selection, production, and quality analysis.
- Supported logistics and launched vending machine initiatives.
- Implemented quality and food safety systems in manufacturing and packaging, ensuring hygiene standards.
- Boosted sales through sampling promotions and innovative cost-effective strategies.
- Reduced packaging and logistics costs through negotiations while maintaining quality.
- Interacted with clients, collected feedback, and contributed to business growth and issue resolution
Deputy Manager-Private Labels
Aditya Birla Retail Ltd
Mumbai
02.2008 - 09.2012
- Started as Assistant Manager (Private Label) and promoted to Deputy Manager in July 2011.
- Managed 22 contract manufacturing vendors in western region for various products (home care, personal care, and food) in terms of planning, production, logistics, quality control, and processes.
- Handled production and inventory planning for private-label products nationwide, collaborating with 40+ vendors and managing 350+ different product variants.
- Provided vendor support by resolving payment issues in coordination with corporate finance department.
- Organized audits at contract manufacturing sites to ensure adherence to quality, processes, and documentation standards.
- Implemented quality management systems (CGMP, TQM, QMS) at contract manufacturing locations with input from CQA.
- Ensured timely stock movements from vendor sites to regional distribution centers (RDCs) nationwide, achieving on-time rate of over 98.5%.
- Managed raw material and packaging material availability at contract manufacturing locations.
- Led new product launch activities with strict adherence to deadlines, collaborating with R&D, CQA, and category heads.
- Evaluated suppliers to control costs and enhance operational efficiency.
Senior Subcontracts Officer
Marico Ltd
Jalgaon , Hyderabad & Mumbai
10.1998 - 02.2008
- Started as a Quality Analyst and progressed to Senior Subcontracts Officer.
- Demonstrated leadership skills, motivating and inspiring others.
- Thrived in fast-paced, deadline-driven environments.
- Quickly adapted to new technology and software applications.
- Improved communication skills through regular interactions.
- Managed materials planning, production scheduling, logistics coordination, quality control, and process implementation.
- Implemented GMP and quality management systems following ISO 9001 & 22716 guidelines and internal Q cert requirements at subcontract manufacturing sites.
- Oversaw various product lines, including Parachute hair care, Sweekar, and Saffola edible products.
- Conducted system and process audits at different locations.
- Ensured compliance with in-house quality processes.
- Conducted finished goods inspections before dispatch.
- Responsible for multiple subcontract manufacturing units Operation.
- Participated in cross-functional audits of third-party locations as part of the Corporate Audit Team.
- Organized training for subcontract teams in coordination with corporate quality assurance and HR departments.
- Conducted competitor brand benchmark analyses and provided feedback to management at corporate level.
- Efficiently managed time to meet deadlines.
- Developed interpersonal skills by building positive relationships.
- Committed to continuous learning and improvement.
Quality Control Officer
Kopran Ltd
Khopoli
11.1996 - 10.1998
- Checked incoming materials to ensure results met specifications.
- Conducted product testing using chemical and instrumental analysis tools like HPLC, FTIR, Viscometer, and Spectrometer.
- Calibrated instruments and compiled data, including testing packaging materials for various products.
- Performed in-process quality control and audits for finished goods.
- Participated in USFDA audits for plants and documentation.
- Provided guidance to vendors and contractors on quality and safety procedures, testing methods, and how to address deficiencies.
Education
Post-graduation Diploma - Technical & Analytical Chemistry
KC College (Board of Technical Examination)
Mumbai-Churchgate 07.1995 - 1997.04
Bachelor of Science - Chemistry
Sathaye College (University of Mumbai)
Mumbai-Ville Parle 05.1992 - 1995.06
Skills
Supply chain & contract manufacturing
undefinedCertification
Six Sigma Green Belt, Six Sigma Black Belt & Lean Manufacturing - IACT Global https://drive.google.com/file/d/1rzOtEZfuswCdetqzDwLXGwuquteCaIbw/view?usp=drive_link
Interests
Travelling
Mobile Photography
Technology enthusiast
Timeline
Sr. Manager Customer Support
PolyProducts – A manufacturing Excellence in Engineering Plastics
08.2017 - Current
Six Sigma Green Belt, Six Sigma Black Belt & Lean Manufacturing - IACT Global https://drive.google.com/file/d/1rzOtEZfuswCdetqzDwLXGwuquteCaIbw/view?usp=drive_link
07-2017
Logistic & Supply Chain Management course - Nadia Training Institute, UAE https://drive.google.com/file/d/1rW9Eod8vY5hJhpfyrBCvTcwM0OsC3j6x/view?usp=drive_link
11-2016
IMS Internal Auditor Training program based on ISO 9001:2015, BS OHSAS 18001:207 & ISO 14001:2015 - 3 Fold Education Centre, UAE https://drive.google.com/file/d/1rWOYX7l0q4cd-ih0svnm8v2E6rd759ol/view?usp=drive_link
05-2016
OHS Management System based on OHSAS 18001:2007 & EMS based on ISO 14001:2004 - Laburnum Consulting FZC, UAE https://drive.google.com/file/d/1rbb013qzzN5zTqeRfYAnsOSc91V_LFpW/view?usp=drive_link
05-2015
QMS program based on ISO 9001:2008 & CGMP based on ISO 22716:2007 - Laburnum Consulting FZC, UAE https://drive.google.com/file/d/1rfZ416dfwvNQjjTtboGOB8TaQpVa_6Tt/view?usp=drive_link
11-2014
Manager Quality Control
European Cosmetics Manufacturing Company – Part of Madi International LLC
05.2014 - 09.2016
Manager Product Development
Empire Industries Ltd
10.2012 - 03.2014
Deputy Manager-Private Labels
Aditya Birla Retail Ltd
02.2008 - 09.2012
Food Safety (HACCP) Course - DNV, Goa https://drive.google.com/file/d/1rp5mQ3VdwTTwIXzd4flpgntGMxYyKcLn/view?usp=drive_link
08-2007
Internal Auditor Training on QMS as per ISO 9001:2000 Standards - DNV, Mumbai https://drive.google.com/file/d/1rwTSQ5DyfmUXLSOfFho6ghgSK6reztsk/view?usp=drive_link
01-2007
Senior Subcontracts Officer
Marico Ltd
10.1998 - 02.2008
Quality Control Officer
Kopran Ltd
11.1996 - 10.1998
Post-graduation Diploma - Technical & Analytical Chemistry
KC College (Board of Technical Examination)
07.1995 - 1997.04
Bachelor of Science - Chemistry
Sathaye College (University of Mumbai)
05.1992 - 1995.06
Areas of Specialisation
Supplychain Management : Contract Manufacturing operation, Production Planning , Materials Planning, Inventory Management, Vendor development, Logistics planning and execution.
Quality : ISO 9001-2015 , Environment Management system (ISO 14001:2015) , ISO45001,GMP,SOP,HACCP,Internal Audit and documentation, Complaint Management and CAPA.
People Management : Ability to transfer credit where due, Ability to Motivate and uplift one’s morale, Training & Development, Effective Communication, Team building, Accountability.
Customer Service : New Customer Development, Support Functions to Internal and external customers, Customer complaint handling, Inter and Intra departmental coordination and Planning of Production, Logistic arrangement and follow up.
Microsoft Office Tools : Excel, Power point, MS outlook,
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