Results-driven executive with a progressive managerial history and a proven track record of accomplishments. Specializes in fostering growth, exhibiting confident decision-making, and guiding organizations through dynamic periods of change and development. A highly articulate and driven leader with exceptional strengths in relationship-building, strategic planning, and operational problem-solving.
Staff Management: Overseeing and managing a team of employees, including hiring, training, scheduling, and performance evaluations.
Operations: Ensuring smooth day-to-day operations of the KFC restaurant, including inventory management, order fulfillment, and compliance with company policies and standards.
Customer Service: Focusing on providing excellent customer service and resolving any customer complaints or issues promptly.
Financial Management: Monitoring and managing the restaurant's financial performance, including budgeting, cost control, and achieving sales targets.
Training and Development: Continuously training and developing staff to maintain a high level of service quality and operational efficiency.
Quality Control: Ensuring that food quality and safety standards are consistently met, and conducting regular inspections to maintain a clean and safe environment.
Marketing and Promotion: Implementing marketing initiatives and promotional activities to drive sales and increase customer engagement.
Communication: Facilitating effective communication between staff, management, and corporate headquarters.