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3X Certified Salesforce Consultant with 2+ years of experience in customizing and developing Salesforce applications to enhance business operations. Proficient in Apex, Visualforce, and Lightning Components, with a strong focus on creating efficient workflows and data management solutions. Adept at collaborating with cross-functional teams to implement tailored solutions that drive organizational success.
Hands-on experience in managing multiple projects and iterations within the CRM application.
Implemented Security and Sharing rules at Object, Field, and Record levels for different users in the organization.
Hands-on experience in implementing Validation Rules, Field Dependencies, Assignment Rules, workflows, Process Builder, and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
Worked with various Data migration tools, and configured various custom dashboards and report folders for different customer profiles based on requirements.
Good knowledge of Apex development in creating Triggers, Apex Classes, Standard Controllers, Custom Controllers, and Controller Extensions.
Experience in modifying Visualforce pages to be supported in Lightning and good experience and a good understanding of Lightning mode and its features.
Experienced in Service Cloud by implementations with expertise in email-to-Case, Web-to-Case, Assignment, Escalation, Auto-response rules on Case object, implementing Service Console and Live agent.
Have extensive experience in the implementation of Custom Objects, Custom Tabs, Page Layouts, and Record Types.
Hands-on experience in Integrating Salesforce.com with other internal/external applications using SOAP and REST-based web services.
Strong understanding of fundamental business processes, excellent Communication and interpersonal skills with ability to work well in a dynamic team environment.
Excellent work ethic, self-motivated, quick learner, and team-oriented. Continually provided value-added services to the clients through excellent communication skills.

Over 8 years of Extensive experience with Salesforce and Force.com platform as developer and administrator. Good understanding of salesforce.com, Sales Cloud, Service Cloud, Vlocity Cloud, Marketing Cloud, Commerce Cloud and Salesforce Communities. Good knowledge of working with Lightning Components for faster development and better performance. Knowledge in SLDS, CSS framework for creating lightning like pages in Visualforce classic UI pages. Experience in Change Management, Application Lifecycle Management using Sandboxes Environments. Responsible for Customization of the Salesforce Sales Module for capturing the Lead Generation, Accounts, Opportunities. Knowledge on the Field Service Lightning mobile app how it works and aids on-site job management to a mobile workforce. Developed components using Lightening Web Components (LWC) and Aura events. Sound knowledge on Visual Force Pages, Apex Triggers, Apex Classes, Batch Apex, HTML and JavaScript, SOQL, SOSL, Process Builder, Workflow, Visual Workflow Reporting and Dashboards to support process automation. Hands-on experience on Vlocity implementations through OOTB components like: Omniscript, Vlocity Integration Procedure, Dataraptor , FlexCards Involved in Data Migration by using Data loader, Workbench and Command Line Data Loader. Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management Experienced in Conga Mail Merge, Conga Composer and Conga Conductor and also in creating Conga Template and QuickMerge Links Experience in Administration, Configuration, Implementation and Support of Salesforce CRM. Good experience in Integrating Salesforce.com with other internal/external applications using SOAP API and REST API based web services. Hands on experience in implementing security and sharing rules and Apex Language. Experience in designing and developing Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application. Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ) and APPTUS Extensive business knowledge on Campaign Management, Lead Management, Sales Processes, Product Management, Service processes & Case. Experience implementing Service Cloud which includes Omni-Channels, Routing Configurations, Entitlement Management, Knowledge Basics, Knowledge search Basics, Call center integration and Salesforce for Outlook. Experience in using Force.com Web services API for implementing web services in the application for access to data from different users. Proficient in working with Eclipse IDE,Visual studio and Force.com Plug-in for writing business logic in Apex programming language. Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits. Proficient in Bug Severity analysis, Bug tracking system and Bug Reporting, can prioritize issues based on important, urgent and hot fixes and Proficient in Tracking and Reporting defects using Industry and Internal tracking tools like Quality Center, Jira. Good knowledge working in Agile and waterfall methodologies. Have experience with DocuSign functionality. Worked on different deployment tools like Copado, Antirabbit and flosum. Quick Learner and Self Starter, strong understanding of fundamental business processes and multi-tasking skills. Excellent analytical, de-bugging skills and documentation skills.

To be a part of an enthusiastic work environment, where I can enhance my knowledge and apply my technical skills to accomplish organizational goals.

Uday Shekar Gowri

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