Uday Singh Basanthi
Experience In Project Management With A Demonstrated History Of Working In Labeling And Artwork Management.
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Assistant Manager
Freyr Software Solutions Pvt. Ltd
Hyderabad
06.2016 - Current
- Regulatory Operations
- Managing team and ensure to have the day to day tasks completed
- End to end activities in artwork approval processes for all new artwork and changes to existing artwork for markets which include various 3rd parties and other regions
- Evaluate and review incoming copy approval submissions and determine the core group of approvers
- Ensure that the appropriate business partners provide accurate inputs and drive accountability to the process
- Executes project plan - Executes the tasks as defined in the project plan in order to achieve the project goals under supervision of project manager
- Inventory management through SAP (Material Management)
- Maintaining a schedule track for all the projects to ensure timely completion
- Accountable for sharing key details with all supply chain team and relevant stake holders
- Accountable for coordination of artwork process as defined by the factors such as time, compliant to local market regulations, and brand strategy which include proofreading of artwork to ensure complaint with country specific guideline
- Work with team to keep projects on track
- Recommend process improvements as appropriate
- Use biweekly project review meetings to identify any label inputs that are at risk
- Train new users on the artwork process, maintain training plans and ensure training is completed on time
- Ensure to have the final artwork delivered to client with in the given SLA/TAT there by monitoring artwork creation, proof reading
- Ensuring 100% quality is met
- Prioritizing the artworks process and change request project in the Quality Management System
- Ensure to have the updated check list is strictly followed by Graphic artist and proof reader as and when there are updated from the external stake holders
- Ensure to have one on one's are completed on monthly basis and provide the feedback to associates.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Real Time Analyst
Google India Pvt.Ltd (GENPACT)
Hyderabad
12.2014 - 06.2016
- Created and optimized records management strategies to coordinate and protect information.
- Recommended operational improvements based on tracking and analysis of customer feed back.
- Evaluated current processes to develop improvement plans.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Produced detailed and relevant reports for use in making business decisions.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Gathered, documented, and modeled data to assess business trends.
- Restructured procedures through coordination with compliance director to create and execute projects.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated leadership skills in managing projects from concept to completion.
- Resolved problems, improved operations and provided exceptional service.
Senior Financial Analyst
Bank of America, BA Continuum Solutions
08.2008 - 06.2014
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Handled inbound customer chat conversations.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
- Asked open-ended questions to determine which products or services would be best fit for customer's needs.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
- Foreclosure Specialist, coordinating with the investor FNMA (Fannie Mae) in claiming process ensuring the timely and accurate processing of mortgages.
- Review and verify the Fees & Costs, Taxes, Credit reports and title insurance information and claiming the expenses as the guidelines of the Investor FNMA (Fannie Mae).
- Interaction with Line of Business (LOB) for the escalation or Clarification through Calls. Performing Quality Audits for the whole team and providing feedback to the associates.
- Subject Matter Expert (SME), delivering the complete process knowledge to the new joiners.
- Experience in a RE (Resident Expert) role, delivering service in Escalations Channel.
- Deals with Consumer Banking, resolving the queries of customers on day to day basis through Chat channel.
- Providing access to Online Banking after successfully verification. Maintenance on accounts such as Bill Pay request, Address Change, fee reimbursement etc.
- Enrollments to Online Banking for new customers. Specialized assistance to Credit Card, Mortgage and Trust accounts.
Pack Change Analyst
Satyam BPO
Hyderabad
08.2007 - 07.2008
- Accountable for customer relationships and workload management for multiple market/site pack launch and change controllers and other change request initiators
- Coordinates with other staff in own Regional Service Centre or in other service centers to ensure effective use of resources
- Prioritizes a high volume workload to a consistently high standard
- Takes action to maintain service and performance when abnormal demand occurs, by effective communication and agreement of priorities and resource allocation with all interested parties
- Responds promptly and effectively to exception messages and compliance warnings and ensures corrective actions are communicated and agreed with all interested parties
- Ensures delivery of pack change or new pack creation to agreed plan, coordinating multiple participants both within the company and in 3rd party suppliers
- Communicates regularly with Market & Site Pack Launch & Change Control on workload planning
- Accountable for data accuracy through the change / creation process
- Monitors progress of the execution process and ensure delays or issues are rectified or escalated to the appropriate level of management, and customers are kept informed of progress
- Contributes to cross team projects as directed / requested by management
- Ensuring established policies and procedures of the organization are followed
- Preparation and review of departmental SOPs
- Cross verify Packaging Bill of Material (BOM)
- Actively contribute to initiatives and work in close collaboration with Operations team
- Identifies opportunities for business process improvements within project scope.
- Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.
- Identified and communicated potential risks associated with proposed changes, illustrating possible remedial and preventatives measures.
- Proactively developed and proposed changes increasing productivity, compliance and other positive indicator metrics.
- Acted as primary point of contact for third-party vendors involved in major operational changes to coordinate with external personnel.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Education
Bachelor of Commerce (B Com) -
Osmania University
Diploma - Commercial & Computer Practice
DCCP - undefined
Osmania University
Secondary School Certificate (SSC - undefined
Skills
Experienced Assistant Manager with a demonstrated history of working in Labeling and Artwork Managementundefined
Affiliations
Certified Supply Chain Management professional from IIM (Indian Institute of Management), Rohtak. Prince 2 Foundation and Practitioner certification in Project Management from AXELOS Global Best Practice. Apprenticeship training in Bharat Dynamics Limited. A Govt. of India Enterprise, Ministry of Defence.
Certification
PMP - Project Management Professional
Timeline
Assistant Manager
Freyr Software Solutions Pvt. Ltd
06.2016 - Current
Real Time Analyst
Google India Pvt.Ltd (GENPACT)
12.2014 - 06.2016
Senior Financial Analyst
Bank of America, BA Continuum Solutions
08.2008 - 06.2014
Pack Change Analyst
Satyam BPO
08.2007 - 07.2008
Bachelor of Commerce (B Com) -
Osmania University
Diploma - Commercial & Computer Practice
DCCP - undefined
Osmania University
Secondary School Certificate (SSC - undefined
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