Summary
Overview
Work History
Education
Skills
Software knowledge
Quote
Timeline
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Udayveer Bhargav

Udayveer Bhargav

Customer Service Executive
Jaipur,Rajasthan

Summary

Astute Customer Service professional with knowledge of service delivery and proven multitasking abilities. Brings excellent organizational skills and talent for overcoming customer objections. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

2
2
years of professional experience

Work History

Customer Service Executive

Teleperformance India Pvt. Ltd.
10.2022 - Current
  • Engage High volume Customer inquiries per day via email process and resolve 90% of concerns.
  • Handle International users accounts & payments related concerns via email process.
  • Investigated and resolved customer inquiries and complaints about their account operation, payment related disputes or any arrears.
  • Maintain & exceeds organization's quality, compliance & service standards.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Actively Collaborates with the management to provide & improve the customer experience through feedback.

Junior Architect

KLM Design India
06.2022 - 07.2022
  • Designed and drafted project blueprints (Floor plans, Elevations & various Architectural sections)
  • Help in shaping the requirements & desire of clients into a form which also embrace their needs.
  • Conducted regular site visits, monitoring construction progress and ensuring adherence to design specifications.
  • Learn & communicate to vendor and contractors to incorporate input into project designs.
  • Actively improving my software skills by trying to learn & excel in my work.

Education

Bachelor of Architecture - Architectural And Building Design

Amity University Madhya Pradesh
Gwalior, India
04.2020

Senior Secondary Education -

Kendriya Vidhyalaya No. 1
Gwalior, India
04.2015

Skills

  • Active Listening
  • Calm and Professional Under Pressure
  • Online chat and email
  • KPI Management
  • Policies and Procedures Adherence
  • Quality Assurance Controls

Software knowledge

  • Autocad 2D & 3D
  • 3DS Max
  • Sketch up
  • Vray sketch up
  • Lumion
  • Photoshop
  • MS Office

Quote

Wanderer, there is no path, the path is made by walking.
Antonio Machado

Timeline

Customer Service Executive

Teleperformance India Pvt. Ltd.
10.2022 - Current

Junior Architect

KLM Design India
06.2022 - 07.2022

Bachelor of Architecture - Architectural And Building Design

Amity University Madhya Pradesh

Senior Secondary Education -

Kendriya Vidhyalaya No. 1

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Udayveer BhargavCustomer Service Executive