UDDALAK ADHIKARI
Banking & Finance
Kolkat,WB
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
24
24
years of post-secondary education
4
4
Certificates
2
2
Languages
Work History
Internship
Exide Industries Ltd.
Kolkata, West Bengal
05.2016 - 08.2016
- Exported documentation of both Pre-shipment and Post-shipment document (Invoice, Packing List, IMO, and DEEC)
- Existing customer database update based on HS Code from SAP CRM.
- Conducted competitor analysis & competency mapping for keeping abreast of market trends and competitor moves of Exide in overseas market.
- Worked closely with all departments to ensure CRM works effectively for all the aspects of the company.
Relationship Manager
ICICI Bank Limited
Kolkata, West Bengal
05.2017 - 09.2019
- Understand customer’s financial needs, provide solutions and give high priority to customer satisfaction as per service quality standards
- Process all banking transactions including foreign remittances, loans and demat accurately
- Monitor daily branch operations for both cash and non-cash transactions
- Process all service requests received at branch level with proper documentations and KYC checks to avoid rejections
- Regular engagement with existing mapped/unmapped customers to handle customers’ queries and escalations
- Generate revenue from new and existing managed customers through cross-sell
- Enhance customer retention through multiple product penetration of Loans, Forex, Investments, Cards & Services
Senior Relationship Manager
ICICI Bank Limited
Kolkata , West Bengal
10.2019 - 04.2022
- Worked with clients to address and respond to client and partnership management issues.
- Researched current trends to identify prospective customers and determine specific needs.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Gave exciting presentations to prospects and leads in effort to build business opportunities.
- Worked with branch partners to maximize sales efforts to business customers and cross-sell other products and services.
- Planned and attended meetings with clients to cultivate and grow partnerships and opportunities.
- Team handling experience with a team size of 7 and continuous monitoring of team's productivity, engage on regular basis to meet the target assigned.
Deputy Branch Manager
ICICI Bank Limited
Kolkata, West Bengal
05.2022 - 11.2022
- Responsible for the administration and efficient daily operation of a full service branch including lending, product sales, customer service and security in accordance with Bank's objectives
- Ensure superior level of customer satisfaction of sales and service culture through coaching, guidance, weekly/monthly reviews for outbound and inbound sales team
- Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit renewals/closures etc.) and thus, daily business generation
- Maintain customer relationship through sourcing and on-boarding process
- Monitor DSR (Daily Sales report) on a regular basis, manage leads through CRM NEXT software, omniflow.
- Complied with regulatory guidelines and requirements.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Resolved various issues impacting sales management and business operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Assessed employee performance and developed improvement plans.
Deputy Branch Manager
IDFC FIRST Bank
Kolkata, West Bengal
10.2022 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Performed monthly compliance checks.
Education
PGDM - Operations & Marketing Management
M S Ramaiah Institute of Management
Bangalore 01.2015 - 02.2017
B.Tech - Electronics & Communication
Narula Institute of Technology
Kolkata 05.2011 - 01.2015
WBCHSE - Science
Baranagar Ramakrishna Mission Ashrama High School
Kolkata 01.2009 - 01.2011
WBBSE -
Bidhannagar Government High School
Kolkata 01.1995 - 01.2011
Skills
Excellent Communication
Certification
Certified Green Belt Lean Six Sigma from KPMG Global Advisory Services.
Accomplishments
- Best performer in east zone for Q2 on the year FY 2022-23 for mortgage business and has been awarded memento for the same.
- Best performer in retail card business for the year FY2017-18 and has been awarded a trophy for the same same.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Deputy Branch Manager
IDFC FIRST Bank
10.2022 - Current
Deputy Branch Manager
ICICI Bank Limited
05.2022 - 11.2022
Senior Relationship Manager
ICICI Bank Limited
10.2019 - 04.2022
Relationship Manager
ICICI Bank Limited
05.2017 - 09.2019
Internship
Exide Industries Ltd.
05.2016 - 08.2016
PGDM - Operations & Marketing Management
M S Ramaiah Institute of Management
01.2015 - 02.2017
B.Tech - Electronics & Communication
Narula Institute of Technology
05.2011 - 01.2015
WBCHSE - Science
Baranagar Ramakrishna Mission Ashrama High School
01.2009 - 01.2011
WBBSE -
Bidhannagar Government High School
01.1995 - 01.2011
Similar Profiles
SUSMITA ROYSUSMITA ROY
Sales Trainee at Exide Industries Ltd.Sales Trainee at Exide Industries Ltd.
NAWAB AHSAN DANISHNAWAB AHSAN DANISH
Quality Engineer at Exide Industries Ltd.Quality Engineer at Exide Industries Ltd.
DEVARAKONDA NAGENDRA BABUDEVARAKONDA NAGENDRA BABU
Service Coordinator, Billing and MSR at Exide industries ltdService Coordinator, Billing and MSR at Exide industries ltd
Pritam PramanikPritam Pramanik
Desktop Support Engineer at Cognizant Technology SolutionDesktop Support Engineer at Cognizant Technology Solution
SOMYA SURAJ BEHERASOMYA SURAJ BEHERA
Branch Manager at CHOLA MS GENERAL INSURANCE CO .LTDBranch Manager at CHOLA MS GENERAL INSURANCE CO .LTD