Uddeshya Mishra
New Delhi
Summary
Dynamic leader with a proven track record at Casa2 Stays Pvt Ltd, adept in business development and relationship management. Excelled in boosting guest satisfaction and revenue, showcasing a keen guest satisfaction mindset and strategic resource allocation. Skilled in team recruitment and training, consistently driving operational excellence and cost control.
Overview
6
6
years of professional experience
Work History
Area Manager
Casa2 Stays Pvt Ltd (Fabhotel)
Patna
09.2022 - Current
- Ensure that each hotel delivers a consistently high standard of guest service.
- Plan and direct the hotel's main operations, including quality, standards, cleanliness, and guest satisfaction.
- Be responsible for all the day-to-day queries, complaints, or problems that arise in the hotel.
- Conduct training for the hotel staff for good guest service.
- Push the hotel owner for good revenue through different activities.
- Onboard the new hotel by assuring as per standard.
- Directed and coordinated products, services and sales activities.
Assistant Guest Delight Manager
Jubilant FoodWorks Pvt Ltd.
09.2021 - 09.2022
- Ensure upkeep of store premises & manage all the equipments of the store for smooth operational flow
- Managing Store cost
- To carry out staff meeting at periodic intervals & ensure motivation of the team
- Handling customer quarries & staff concerns
- Handling representative of various government bodies
- Responsible for maintaining the various MIS reports like usage of food cost, sale report etc
- Ensure training of the team members
- Build sales by implementing marketing strategy & Promotional Scheme effectively
- Plan and carry out Local sales marketing like door hanging, newspaper insertion, corporate calling etc
Guest Relation Executive
OYO Hotel & Homes Pvt. Ltd
11.2018 - 08.2020
- Handling guest complaints and concerns in an efficient and timely manner
- Coordinating and multi-tasking job duties in a busy environment
- Providing excellent customer service as per hotel standards
- Check on VIP reservations, complete their pre-registration formalities
- Allocate rooms to all arriving guests
- Maintain up-to date information on room rates, current promotions, offers and packages
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile
Education
B.Sc - Hotel Management Catering and Tourism
IIHM
Delhi01.2018
Senior Secondary Education -
B.S.E.B Board
01.2014
Higher Secondary Education -
C.B.S.E Board
01.2012
3 year Diploma - Hotel Management
International Institute of Hotel Management
Skills
- Business development and planning
- Relationship building and management
- Controlling costs
- Sales minded
- Recruitment and hiring
- Resource allocation
Hobbies and Interests
- Listening to Music
- Singing
- Trying New things
Languages
- English
- Hindi
Personal Information
- Father's Name: Mr. Rajni Kant Mishra
- Mother's Name: Mrs. Anita Mishra
- Date of Birth: 06/23/97
- Gender: Male
- Nationality: Indian
Timeline
Area Manager
Casa2 Stays Pvt Ltd (Fabhotel)
09.2022 - Current
Assistant Guest Delight Manager
Jubilant FoodWorks Pvt Ltd.
09.2021 - 09.2022
Guest Relation Executive
OYO Hotel & Homes Pvt. Ltd
11.2018 - 08.2020
B.Sc - Hotel Management Catering and Tourism
IIHM
Senior Secondary Education -
B.S.E.B Board
Higher Secondary Education -
C.B.S.E Board
3 year Diploma - Hotel Management
International Institute of Hotel Management
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