Uddita Sarma

Team Lead

• Promoted to Team Lead in May 2024; currently managing a four-member team handling the APAC region.
• As a Team Lead, I was responsible for training, daily work monitoring, managing escalations, and leading the contract finalization strategy.
• Developed and implemented strategies for customer retention, satisfaction and loyalty.
• Built sales forecasts and schedules to reflect desired productivity targets.
• Regularly analyzed team performance using Power BI and MS. Dynamics, offering actionable feedback to the team members

Senior Client Account Manager

• Managed a diverse portfolio of clients from startups and SMEs across the APAC region, providing tailored consultation and solution
• Led first-level client meetings, and coordinated with cross-functional teams to present technical solutions. Scheduled subsequent meetings to discuss proposals and finalize details. Ensured compliance with industry regulations when dealing with customers.
• Monitored customer feedback to identify areas for improvement in service delivery and customer service.
• Successfully handled contract negotiations and payment follow-ups, ensuring smooth client acquisition and onboarding.
• Recognized as the Best Performing Client Account Manager for two consecutive years (2023 and 2024).

• Key account manager for B28 clients. Ensuring business flow and contributing to account growth.
• Maintaining and nurturing the client relationship with the organization.
• Monitoring day-to-day operations. First Mile - Line Haul - Last Mile, Analyzing key lanes performance of first & last mile operation
• Monitoring speed of delivery, volume & root cause of fluctuation, problem solving.
• Coordinating directly with clients, operation, billing.
• Designing SOP, mapping and freezing requirements and providing data driven resolutions to the business challenges
• Meeting with prospective clients to enhance base.
• NDR management, performance report evaluation. Sharing MIS reports with allocated clients as well as to internal team.
• Providing training to new joiners.

• Company Overview: National Award-winning travel startup
• Managed client relationship-corporate segment for three times
• Worked effectively with the CEO of the company and managed B2B and B2C sales for corporate clients. Facilitated a steady increase in the sales of products centered around team engagement and offsites.
• Managed corporate bookings of approximate INR 35,00,000 in the financial year (2019-20).
• Acquired approximately 10 new customers, generating 15% of total revenue Responsible for managing daily queries from corporate, managing end-to - end needs for accounts from drafting customized proposals to costing to managing their experience to collection of payment/tracking pending payments.
• Managed appointment scheduling and meetings.
• Participated in the execution of corporate events. Specialization in CEO/ CXO/ Directors/ MD/VP/ Senior manager level events.
• Managed bookings for Fortune 500 accounts like Google, Amazon, Deloitte, BCG, PWC, Accenture, Siemens, BMW Group.
• National Award-winning travel startup