Udhayakumar S V
Subject Matter Expert(Citrix/Accops VDI Solution)
Bengaluru
Summary
To effectively handle all project deliveries for optimum customer satisfaction, adhering to company policies and standards, and excelling in assigned roles and responsibilities.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Senior Manager
Jio Platforms Limited
Bengaluru
02.2023 - Current
- Design, deployment, and management of VDI solutions for internal and external clients
- Led migration of 20K users from Citrix to Accops, achieving cost reduction and performance optimization.
- Guided L1/L2 operations teams, providing expert technical oversight and mentorship.
- Developed 50+ PowerShell scripts to automate and enhance monitoring and operations.
- Spearheaded quarterly security compliance planning and execution.
- Utilized ELK, Citrix, and Accops Reporting Server for system monitoring and insights.
Senior Technical Support Engineer
Citrix R&D India Pvt Ltd.
Bengaluru
10.2020 - 02.2023
- Provided advanced support for CVAD, Citrix Cloud, SAML, FAS, and Director.
- Ensured end-to-end customer engagement through resolution with clear, consistent communication.
- Reproduced and diagnosed complex issues in lab environments, delivering accurate root cause analysis.
- Identified potential software issues, recommending proactive solutions for smoother deployments and upgrades.
- Authored technical knowledge base articles to share solutions and best practices internally and externally.
Technical Support Engineer
Citrix R&D India Pvt Ltd.
Bengaluru
09.2018 - 09.2020
- Provided advanced support for CVAD, Citrix Cloud, SAML, FAS, and Director.
Ensured end-to-end customer engagement through resolution with clear, consistent communication.
Reproduced and diagnosed complex issues in lab environments, delivering accurate root cause analysis.
Identified potential software issues, recommending proactive solutions for smoother deployments and upgrades.
Authored technical knowledge base articles to share solutions and best practices internally and externally.
Support Engineer
Experis IT Pvt. Ltd.
Bengaluru
04.2016 - 09.2018
- Maintained VM Mirage Server for streamlined app and update deployments across virtual environments.
- Managed VMs and templates in vSphere; implemented vMotion, DRS, and HA for high availability and performance.
- Performed continuous VM sizing and performance monitoring to optimize resource use.
- Administered Active Directory (AD) configurations including Group Policies and access control.
- Led Windows 7 to Windows 10 migration, ensuring seamless user experience.
- Managed DHCP servers and handled support tickets with timely, effective resolutions.
- Completed training in Azure and AWS: compute, storage, networking, load balancing, and Azure AD.
Support Engineer
Alten Calsoft Labs India Pvt. Ltd
Bengaluru
04.2016 - 10.2016
- Managed the VM Mirage Server to streamline mass deployment of applications and updates across virtual environments
System Associate
Team Lease India Pvt. Ltd.
Bengaluru
10.2014 - 03.2016
- Administered and maintained Active Directory, ensuring optimal management of user accounts and network resources
- Monitored DHCP scope utilization and performed troubleshooting to maintain efficient network performance
- Managed service tickets, ensuring timely responses and resolution within established SLA times, enhancing user satisfaction
- Configured network ports and VLANs to ensure seamless connectivity and efficient network operations
Support Engineer
Future Focus Infotech Pvt. Ltd.
Bengaluru
01.2013 - 10.2014
- Worked as Desktop Support Engineer to manage the internal users for any desktop and OS related issue for RHEL and Windows.
- Supported for Application related issue.
- Installed and configured IBM applications on Linux and Windows platforms
Education
MBA - Information Security Management
School of Distance Education, Bharathiyar University
Coimbatore 01.2014 - 01.2016
Bachelor of Engineering - Computer Science Engineering
Sudharsan Engineering College
Pudukkottai 01.2008 - 01.2012
Higher Secondary Certificate -
Govt. Boys Secondary School
Attur 01.2007 - 01.2008
Secondary School Leaving Certificate -
Govt. Boys Secondary School
Attur 01.2005 - 01.2006
Skills
Windows Server Administration
Linux
Microsoft Azure Compute and Networking
VMWare VCenter
Citrix VDI Solution
undefinedCertification
Citrix Certified Associate in Virtualization.
Courses Completed
- Completed ITIL 4 from Linkedin Learning.
- Completed and certified with AWS Architect by Edureka.
- Certified .Net from TCPS.
- Completed Java from Occulus Technology, Trichy.
Personal Information
- Father's Name: Sekar K
- Date of Birth: 01/01/91
- Nationality: Indian
- Marital Status: Married
Timeline
Senior Manager
Jio Platforms Limited
02.2023 - Current
Senior Technical Support Engineer
Citrix R&D India Pvt Ltd.
10.2020 - 02.2023
Technical Support Engineer
Citrix R&D India Pvt Ltd.
09.2018 - 09.2020
Support Engineer
Experis IT Pvt. Ltd.
04.2016 - 09.2018
Support Engineer
Alten Calsoft Labs India Pvt. Ltd
04.2016 - 10.2016
System Associate
Team Lease India Pvt. Ltd.
10.2014 - 03.2016
MBA - Information Security Management
School of Distance Education, Bharathiyar University
01.2014 - 01.2016
Support Engineer
Future Focus Infotech Pvt. Ltd.
01.2013 - 10.2014
Bachelor of Engineering - Computer Science Engineering
Sudharsan Engineering College
01.2008 - 01.2012
Higher Secondary Certificate -
Govt. Boys Secondary School
01.2007 - 01.2008
Secondary School Leaving Certificate -
Govt. Boys Secondary School
01.2005 - 01.2006
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