Udichi Lahiri
Regional Director
Mumbai
Summary
Seasoned and forward-thinking Regional Director with a robust background in technology, healthcare/Pharma, telemedicine, digital health, Life Sci, and professional workforce services. Proven track record in New Logo Acquisition, Account Management, Recruitment, Compliance, Program Delivery, and Talent Acquisition. Known for strategic planning, cultivating business growth, and nurturing key accounts with a commitment to delivering tangible outcomes. Expert in launching new business ventures, acquiring top talent, and streamlining operations.
Overview
13
13
years of professional experience
5
5
Certifications
Work History
Regional Director
Saviance Group
10.2020 - Current
- Oversaw managed services for Saviance and portfolio companies, including BigRio, ISO Grab, Cartwin, and Citadel Discovery
- Managed 12 global (MSP) programs and led a team of 150+ across various sectors
- Achieved 2x growth in business operations and finances within 3 years
- Spearheaded diversity initiatives, promoting inclusion with 70% women colleagues & 50% women in leadership roles
- Cultivated strategic relationships and drove significant business growth through effective partnership management.
Account Manager
Matrix Technology Group (Clifyx)
10.2015 - 10.2020
- Drove workforce solutions to enterprise clients, acquiring Fortune 100, 500 clients, and MSPs
- Managed a portfolio worth $30 million, leading Consultant Care Programs and crafting compelling proposals
- Established robust relationships with senior executives, contributing to revenue growth and profitability.
Manager Channel Sales & Client Services
Nuvolat Cloud Group
02.2015 - 09.2015
- Led a business development team, implementing strategies to exceed revenue targets and expand business
- Developed and maintained relationships with key contacts, preparing and delivering compelling client presentations
- Identified market trends and executed direct sales strategies for business acquisition.
Team Leader (Outbound Sales Operation)
Mobile Telecommunications LTD
Mumbai
01.2013 - 01.2015
- Established outstanding relationships with service providers, optimizing cost structures
- Negotiated key contracts to enhance cost efficiency
- Prepared detailed accounts on competitors and identified new business opportunities
- Collaborated across departments to improve service delivery and efficiency
- Provided prompt reports and proposed solutions to senior officers
- Supervised key accounts, fostering strong client relationships
- Developed sales targets, evaluated performance, and provided guidance to sales staff
- Recommended hiring, allocated resources, and improved service quality
- Conducted interviews and trained sales personnel
- Implemented action plans to enhance underperforming team members
- Managed task allocation and conducted performance reviews
- Reported directly to management, ensuring effective communication and decision-making.
Mentor/Retention Trainer
3 Global Services (Tech Mahindra)
Mumbai
01.2011 - 12.2012
- Managed on-the-job training programs to develop and enhance employee skills
- Provided coaching and feedback to ensure schedule adherence and performance improvement
- Conducted process training sessions to equip team members with necessary knowledge and skills
- Maintained high standards of quality and compliance throughout the training process
- Conducted team briefings to communicate goals and expectations effectively
- Implemented effective strategies to manage churn and retain valuable talent
- Monitored OSAT, CSAT, and NPS scores to assess customer satisfaction levels
- Prepared and submitted comprehensive MIS reports on a daily, weekly, and monthly basis
- Conducted call monitoring to ensure service quality and adherence to protocols
- Facilitated weekly and monthly business reviews to evaluate team performance and identify areas for improvement.
Education
BCom - Business and Commerce
Practical Improvement Science in Health Care: A Roadmap for Getting Results - undefined
11.2021 - 11.2021
Skills
Strategic Planning & Visioning
Key Areas Of Expertise
- Launching New Business Ventures
- Strategic Business Planning
- Cultivating Business Growth
- Acquiring Top Talent
- Streamlining Operations
- Nurturing Key Accounts
Certification
AI For Everyone - Andrew NG
Timeline
AI For Everyone - Andrew NG
11-2023
DT with Google Cloud
08-2023
Intro to responsible AI - Google
08-2023
Intro to Gen AI - Google
07-2023
Intro to LLMs - Google
07-2023
Harvard University - Practical Improvement Science in Health Care: A Roadmap for Getting Results,
11.2021 - 11.2021
Regional Director - Saviance Group
10.2020 - Current
Account Manager - Matrix Technology Group (Clifyx)
10.2015 - 10.2020
Manager Channel Sales & Client Services - Nuvolat Cloud Group
02.2015 - 09.2015
Team Leader (Outbound Sales Operation) - Mobile Telecommunications LTD
01.2013 - 01.2015
Mentor/Retention Trainer - 3 Global Services (Tech Mahindra)
01.2011 - 12.2012
Nirmala Memorial Foundation - BCom, Business and Commerce
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