Udit Anand
Noida,
Summary
Experienced Regional Manager with over 14 years in client relationship management, sales, and team leadership. Proven ability to lead sales teams to achieve record-setting sales figures while maintaining a strong focus on customer satisfaction. Recognized for contributions to revenue growth, strategic planning, and team development. A fearless leader, expert negotiator, and closer. My career objective is to thrive in a growth-oriented environment that offers job satisfaction and self-development, and to achieve both personal and organizational goals.
Overview
13
13
years of professional experience
Work History
Regional Manager - North
INFOCOM NETWORK PRIVATE LIMITED (TradeIndia.com)
09.2024 - Current
- Leading a 120 member team with a productivity rate of 4 per person.
- Driving 400+ SME acquisitions monthly, contributing ₹1.14 crore revenue.
- Reduced TAT for hosting services from 15 to 11 days.
- Built strong client relationships and streamlined service resolutions.
- Spearheaded hiring, training, and development plans for team growth.
Business Manager - South Cluster
IndiaMart InterMesh Limited
04.2023 - 08.2024
- Fostered and deepened new business partnerships with local and national clientele.
- Developed realistic plans and executed multi-year growth plan to meet financial and operational targets.
- Led the Client-servicing division for the Southern Cluster, managing a portfolio of 4500 customers, contributing total revenue of ₹16 crores per year.
- Achieved a 95% client renewal rate and upsold 24% to premium packages.
- Managed a team of 35 employees and a 20-member channel partner team.
- Built and managed productive client relationships, ensuring prompt resolution of issues.
- Responsible for hiring, training, and retaining team members and formulating development plans.
- Assisted the sales team in achieving revenue and client retention targets.
Business Manager - Center Manager
IndiaMart InterMesh Limited
04.2021 - 03.2023
- Setting up new channel partners and overseeing the on-boarding process.
- Leading a professional sales team to ensure achievement of revenue targets, operational goals, customer satisfaction, and individuals' career objectives.
- Set out clear operational objectives for each partner. Develop and deliver a clear plan to achieve these objectives.
- Present regular reviews and operational plans to all levels of partner management.
- Ability to manage sales funnel, accurately forecast business, provide sales territory information,market trends and other business data.
- Provide coaching, mentoring, training and on-going feedback/support to improve sales team performance and advance their abilities·
- Developing and leading sales training initiatives to enhance sales performance.
Business Manager - Tele Monthly
IndiaMart InterMesh Limited
06.2017 - 03.2021
- Managed a team of 20-30 individuals along with 5 relationship managers.
- Handling Escalations of Sales related issues wherein the Final negotiations are done followed by deal closure.
- Achieved a 98% customer renewal rate and upsold 5 sales per executive monthly.
- Maintained a ticket TAT of less than 1 day.
- Qualified for five international trips: Dubai, Bangkok, Phuket, Macao, and Bali.
- Awarded Employee of the Year 2018.
Relationship Manager - Tele Monthly
IndiaMart InterMesh Limited
06.2015 - 06.2017
- Managed a team of 5-6 individuals, achieving client retention and revenue targets.
- Led the welcome call process and acquired 40k customers within six years.
- Maintained a ticket TAT of less than 1 day.
- Recognized as Client Ticket Champion and Best Performer of the Year 2015-2016.
Assistant Manager -New Sales Division -Tele Sales
IndiaMart InterMesh Limited
04.2014 - 06.2015
- Built and managed productive client relationships and ensured accurate product/service definitions.
- Maximized revenue by upselling services and achieved client retention targets.
- Conducted daily 4-5 in-person client meetings.
- Awarded Employee of the Year and qualified for the Kathmandu contest.
Senior Executive -New Sales Division -Tele Sales
IndiaMart InterMesh Limited
06.2013 - 03.2014
- Cold called clients, pitched services, and ensured a productivity of 8 sales monthly.
- Made the pilot project successful, leading to process migration to an outsourced team.
- Qualified for the first contest for a Goa trip.
Executive - Jeevansathi.com
Info Edge India Limited
03.2012 - 06.2013
- Delivered KPIs in an outbound process, achieving a monthly target of ₹2 lacs.
- Moved to Client Renewal, convincing clients to upgrade to higher packages.
- Achieved 100% targets for 12 months and 90% for the remaining 3 months.
Education
High School - 2007
D.A.V Public School, Hapur (CBSE)Skills
- Client Relationship Management
- Partner management
- Business Development
- Team leadership and development
- Performance reviewing
- Cross-Function Collaboration
- Revenue generation and upselling
- Data Management
- Data analysis and reporting
- Strategic Planning and Execution
- Client training and support
- Negotiation and contract management
Timeline
Regional Manager - North
INFOCOM NETWORK PRIVATE LIMITED (TradeIndia.com)
09.2024 - Current
Business Manager - South Cluster
IndiaMart InterMesh Limited
04.2023 - 08.2024
Business Manager - Center Manager
IndiaMart InterMesh Limited
04.2021 - 03.2023
Business Manager - Tele Monthly
IndiaMart InterMesh Limited
06.2017 - 03.2021
Relationship Manager - Tele Monthly
IndiaMart InterMesh Limited
06.2015 - 06.2017
Assistant Manager -New Sales Division -Tele Sales
IndiaMart InterMesh Limited
04.2014 - 06.2015
Senior Executive -New Sales Division -Tele Sales
IndiaMart InterMesh Limited
06.2013 - 03.2014
Executive - Jeevansathi.com
Info Edge India Limited
03.2012 - 06.2013
High School - 2007
Similar Profiles
Rishi JhaRishi Jha
Area Manager at Infocom Network Pvt Ltd (Tradeindia.com )Area Manager at Infocom Network Pvt Ltd (Tradeindia.com )
Anupam KulshresthaAnupam Kulshrestha
Head of Business Development at Getdistributors.com A Initiative by Tradeindia.com [Infocom Network Pvt Ltd]Head of Business Development at Getdistributors.com A Initiative by Tradeindia.com [Infocom Network Pvt Ltd]
SANJAY KUMARSANJAY KUMAR
Executive Lending at INFOCOM NETWORK PRIVATE LIMITEDExecutive Lending at INFOCOM NETWORK PRIVATE LIMITED