UDIT KRISHNAPRASAD
Business Analyst – Reporting & Operations
Kochi
Summary
Dynamic professional with a robust background in data reporting, business analysis, immigration analysis, and operations coordination across diverse sectors including e-commerce, media, technical services, and immigration law. Expertise in transforming complex data into actionable insights using advanced Excel reporting tools and Power BI for impactful dashboards and visualizations. Familiar with Agile and Scrum methodologies, applying them to enhance collaboration and efficiency within team environments.
Contributed to streamlining reporting processes by standardizing templates and reducing manual errors, ensuring data accuracy for decision‑making. Coordinated cross‑functional teams to align deliverables and documentation, helping projects stay on schedule and within scope. Recognized for analytical thinking, problem‑solving, and collaborative teamwork, with a pragmatic approach to enhancing efficiency, fostering team productivity, and sustaining compliance with organizational standards.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Senior Business Immigration Analyst - Reporting
Fragomen Immigration Services India Pvt. Ltd
11.2022 - Current
- Create and maintain dynamic Excel-based audit reports for overseas teams, ensuring accuracy in project deliverables.
- Deliver ad-hoc Excel reports for urgent, high-priority client projects.
- Develop automated dashboards and visualizations with real-time updates to improve data-driven insights and performance tracking.
- Prepare client-facing data summaries and visualizations to enable quarterly business review reports and support strategic planning.
- Coordinate virtual meetings with the U.S. counterparts to clarify data requirements, align report deliverables, and strengthen cross-functional collaboration.
- Collaborate with internal teams to ensure timely and accurate report generation, leveraging project coordination and analytical methodologies.
- Ensure data integrity, compliance with confidentiality guidelines, and adherence to governance standards in all reporting activities.
Business Immigration Coordinator II
Fragomen Immigration Services India Pvt. Ltd
09.2020 - 10.2022
- Streamlined the immigration process by effectively analyzing and evaluating applicants' documents and information.
- Maintained compliance with federal regulations by staying up-to-date on changes in immigration law and policy, supporting risk management, and governance standards.
- Tracked case statuses and client updates using internal databases, supporting process monitoring, and efficient case management.
- Managed multiple stakeholder expectations by providing timely, data-driven updates and aligning with project deliverables.
- Developed expertise in multiple visa categories, improving overall operational performance and service delivery.
- Assisted in developing process documentation to streamline team procedures and improve operational efficiency.
- Trained new analysts on office procedures, sharing best practices, and ensuring smooth onboarding and knowledge transfer.
- Managed high caseloads efficiently while maintaining attention to detail and accuracy in all aspects of coordination and compliance.
- Improved team productivity with regular communication, progress updates, and collaboration, fostering a project-oriented environment.
Assistant Manager - Operations
Vrudhi Holder India Pvt. Ltd
02.2020 - 08.2020
- Delegated and monitored project activities, ensuring smooth coordination and timely completion of operational tasks.
- Supervised on-site service delivery to maintain service quality and compliance with client contracts.
- Developed and maintained a high-performing team through initiating and coordinating ongoing training, coaching, and performance evaluations, improving overall productivity.
- Handled escalated customer complaints by resolving issues promptly, while maintaining strong client relationships and service satisfaction.
- Coordinated resource allocation across technical teams to support business continuity efficiently.
- Managed stakeholder expectations by providing regular updates on project progress, operational performance, and service outcomes.
Project Coordinator
Lumicel Technologies LLP
02.2019 - 01.2020
- Oversaw resource allocation and prepared productivity reports, ensuring optimal utilization of staff and project efficiency.
- Generated daily status updates and supported the implementation of efficiency-improving processes to streamline workflows.
- Kept projects on schedule by managing deadlines, adjusting workflows, and proactively resolving bottlenecks.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones to guide project execution.
- Supervised multiple projects from initiation through delivery by prioritizing needs and delegating assignments across the animation team.
- Prepared meeting agendas and minutes for record keeping, ensuring clear communication, and accountability.
- Enhanced team collaboration through regular meetings, fostering a positive, and productive work environment.
Customer Service Associate
Amazon Development Centre India Pvt. Ltd
05.2017 - 07.2018
- Delivered high-quality customer support through chat by resolving issues promptly and accurately, ensuring strong customer satisfaction.
- Handled escalated complaints professionally, resulting in positive feedback, and improved client relationships.
- Maintained comprehensive product knowledge to provide accurate and timely information to customers.
- Managed multiple customer queries simultaneously, demonstrating strong time management, multitasking, and communication skills.
- Trained new associates in customer service protocols, elevating overall team performance and adherence to best practices.
Education
Bachelor of Technology - Mechanical Engineering
Sree Narayana Mangalam Institute of Management And Technology
Kerala11-2016
Skills
Data Analysis & Reporting: Advanced Microsoft Excel (Pivot Tables, LOOKUP, formulas, data visualization), Microsoft Power BI
Project Management: Knowledge of Agile & Scrum methodologies, project planning, workflow optimization, stakeholder coordination, deadline management
Documentation & Communication: Microsoft Word and PowerPoint for client-facing reports, presentations, and process documentation
Analytical & Critical Thinking: Problem-solving, root cause analysis, decision-making, and process improvement
Collaboration & Leadership: Cross-functional teamwork, stakeholder engagement, training and onboarding, performance monitoring
Business Acumen: Operational efficiency, compliance with governance standards, customer service excellence, continuous improvement mindset
Timeline
Senior Business Immigration Analyst - Reporting
Fragomen Immigration Services India Pvt. Ltd
11.2022 - Current
Business Immigration Coordinator II
Fragomen Immigration Services India Pvt. Ltd
09.2020 - 10.2022
Assistant Manager - Operations
Vrudhi Holder India Pvt. Ltd
02.2020 - 08.2020
Project Coordinator
Lumicel Technologies LLP
02.2019 - 01.2020
Customer Service Associate
Amazon Development Centre India Pvt. Ltd
05.2017 - 07.2018
Bachelor of Technology - Mechanical Engineering
Sree Narayana Mangalam Institute of Management And Technology