Udita Pal
Kolkata
Summary
Detail-oriented Risk & Compliance Professional with nearly 4 years of experience in fraud detection and KYC/AML workflows. Achieved a 100% accuracy rate in complex transaction investigations while effectively mitigating Account Takeover risk. Leverages a software engineering background and skills in SQL and AI to enhance transaction monitoring and compliance strategies.
Overview
5
5
years of professional experience
Work History
Transaction Risk Investigator
Amazon India
01.2025 - Current
- Lead continuous monitoring and periodic review of KYC profiles to proactively detect and mitigate risks, including Account Takeover (ATO) and complex transaction fraud.
- Conduct AML checks and deep-dive data analysis on high-volume transactional data to identify emerging Modus Operandi (MO) patterns while ensuring compliance with policies and regulatory obligations.
- Investigate complex chargeback disputes and partner with internal departments to enforce strict Client Onboarding (COB) standards and Account Maintenance.
- Verify and approve all client documentation required by Customer Identification Program (CIP) with 100% accuracy, providing excellent client service.
Vendor Support Sr. Associate
Amazon India
02.2024 - 06.2024
- Executed daily account maintenance and operational support for vendor accounts, ensuring compliance with Service Level Agreements (SLAs) and timely issue resolution.
- Supported vendor onboarding workflows by verifying business documentation and ensuring baseline compliance with Amazon’s operational standards.
- Served as primary point of contact for vendor inquiries, identifying operational bottlenecks and escalating account risks to facilitate resolution.
Software Engineer
Tech Mahindra
08.2021 - 08.2023
- Provided L2-L3 production support for enterprise-scale applications, serving as escalation point for system issues and ensuring operational SLAs were consistently met.
- Queried MySQL databases and utilized REST APIs to investigate backend data discrepancies, resolving operational bottlenecks that impacted enterprise clients.
- Maintained system availability by troubleshooting Java and Pega-based application workflows, strengthening backend system architecture.
Education
B-Tech - ECE
GNIT
Kolkata01-2021
Skills
- AML compliance
- Risk assessment
- Microsoft Excel
- Microsoft Office
- Fraud analytics
- SQL
- Operational support
- Service agreements
- Effective communication
Accomplishments
- Amazon Top Performer (4 Consecutive Quarters): Maintained a flawless 100% accuracy rate in complex fraud investigations and risk mitigation.
- Tech Mahindra STAR Award: Recognized for precise client requirement analysis and high-accuracy technical execution.
- Departmental Topper (B.Tech, ECE): Graduated first in the department with a 9.15 CGPA.
- KRITI Award for Excellence: Honored for four years of sustained academic and operational consistency.
- Skillful Presenter Award: Recognized for effectively communicating complex technical and operational data to diverse audiences.
Affiliations
- Animal Welfare Advocacy: Active volunteer partnering with local NGOs to support animal rescue, rehabilitation, and canine care initiatives.
- Creative & Independent Pursuits: Recognized with an award for competitive face painting; self-taught ukulele player, demonstrating a strong aptitude for independent learning, discipline, and creative focus.
Timeline
Transaction Risk Investigator
Amazon India
01.2025 - Current
Vendor Support Sr. Associate
Amazon India
02.2024 - 06.2024
Software Engineer
Tech Mahindra
08.2021 - 08.2023
B-Tech - ECE
GNIT