UGENDER REDDY MUTHIREDDY
Hyderabad
Summary
Seasoned Program and Portfolio Manager with Over Three Decades of Expertise in Information Security and Agile Practices - Certified SAFe 6 Process Consultant, Certified Information Security Manager (CISM), ISO Certified Expert, Focused on Enhancing Processes through Secure Optimization
Overview
39
39
years of professional experience
1
1
Certification
Work History
IT Ops and Security Consultant
DCS Pharma
11.2023 - Current
- A Part time remote job offering expert advice in IT and Computer security, which includes evaluation of existing systems, detection of vulnerabilities and enforcement of security mechanisms to safeguard organizational assets.
- Developed reasonable and cost effective recommendations for security improvement.
- Planned and implemented disaster management strategies such as evacuation plans and shelter management.
- Assessed security compliance, security program organization, policies, and procedures, general risks and vulnerabilities.
Production Engineering Manager
Pismo
06.2022 - 10.2023
- Directed and managed a diverse team of professionals, including Site Reliability Engineers, Platform Engineers, DBAs, and Observability Engineers, fostering a collaborative and efficient work environment.
- Implemented and maintained operational protocols to support a global 'follow the sun' support model, ensuring seamless and uninterrupted service delivery across various time zones.
- Developed and executed a comprehensive ITSM strategy, focusing on continuous process improvement to enhance service delivery and customer satisfaction.
- Established a Governance Team responsible for maintaining and enhancing governance standards, driving operational excellence and adherence to best practices.
- Oversaw multiple concurrent projects, effectively managing project lifecycles, including risk assessment, mitigation strategies, and ensuring timely and successful delivery.
- Maximized productivity by 15% by developing and implementing innovative production processes for new and existing products.
Program Manager/Portfolio Manager
TCS
01.2011 - 02.2022
- Directed a suite of critical functions including Program Management, Data Governance, SRE (Site Reliability Engineering), Observability, Infosec (Information Security), Application Maintenance & Support, Performance Engineering, DevOps, QA, Incident Management, Problem Management, Release Management, and Change & Configuration Management.
- Managed and optimized IT Service Management (ITSM), focusing on continuous improvement and service delivery enhancement.
- Developed and enforced global operational protocols for a 'follow the sun' support model, ensuring consistent and uninterrupted service.
- Oversaw multiple concurrent projects, demonstrating high technical proficiency and effective management skills.
- Implemented and managed a DevOps framework, ensuring streamlined development and deployment processes, and played a key role in enhancing organizational security posture through the establishment of information security governance structures.
- Initiated and led a Governance Team, focusing on maintaining governance standards and driving operational excellence.
- Engaged in regular stakeholder discussions, facilitating collaboration and consensus-building for project alignment with business needs.
- Conducted comprehensive risk assessments, impact analyses, and devised mitigation strategies to manage project risks effectively.
- Provided strategic and tactical guidance to optimize team resource utilization, boosting efficiency and productivity.
- Played a pivotal role in transforming the IT infrastructure in line with security frameworks, enhancing organizational security posture.
- Led the establishment and monitoring of information security governance structures and incident management systems.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
Senior Manager (QA)
Vitech Systems Inc.
10.2004 - 12.2009
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Evaluated hiring, firing, and promotions requests.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Provided strong leadership to enhance team productivity and morale.
- Defined clear targets and objectives and communicated to other team members.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Launched quality assurance practices for each phase of development
Test Manager
Catalytic Software Limited
05.2003 - 09.2004
QA & Test Lead
Indus Business Limited
03.2001 - 05.2003
Test Lead
BeyondBasiks Infotech Limited
02.1998 - 03.2001
MIS Manager
VST Industries Ltd.
11.1989 - 12.1997
Administrative Officer
Gouthami Engineering and Constructions Pvt. Ltd.
08.1986 - 11.1989
Education
MBA - Finance
Kakatiya University
Kakatiya University, Warangal01.1986
B.Com. - Cost Accountancy & Auditing
Osmania University
New Science College, Ameerpet01.1983
Skills
- Cybersecurity management expertise
- Generative AI, Prompt Engineering, and Agentic AI
- Proficient in SAFe Agile principles
- Application Development, Maintenance & Support
- Program and Portfolio Management
- DevSecOps Implementation
- Risk Assessment and Mitigation
- Business Continuity Planning
- Client Engagement
- Data Privacy and Protection
- Process Improvement & Transformation
- Stakeholder Engagement
- Governance and Compliance
- Cost and Resource Optimization
- IT Service Management (ITSM)
- Security Solutions Architecture
- Strategic Planning and Execution
- Digital Transformation Leadership
Certification
- Pursuing CISSP & CCSP
- CISM Certification from ISACA
- PG Program in Artificial Intelligence for Leaders from UT
- SAFe 6 Practice Consultant from Scaled Agile Inc
- General Data Protection Officer
- ISO 27001 Certificated Lead Auditor
- SAFe 6 Certification from Scaled Agile, Inc.
- SAFe 6 PO/PM Certification from Scaled Agile, Inc.
- PMP Certification from Project Management Institute
- ITIL V2 Service Manager Certification from ITIL
- ITIL V4 Foundation Certificate in IT Service Management from AXELOS Global Best Practices
Accomplishments
- Achieved top and bottom-line growth by leading IT service transformation across global projects, excelling in risk management, operational efficiency, and implementing a 'follow the sun' support model for uninterrupted global service.
- Delivered significant business value through the implementation of innovative IT solutions, positively impacting both top-line and bottom-line performance.
- Championed the creation of a targeted information security awareness training program, measuring its effectiveness and improving security culture.
- Successfully set up the Information Security (IS) and Business Continuity Management (BCM) functions from scratch, aligning them with business goals.
- Developed and updated cybersecurity protocols, including anti-hacking procedures, network monitoring, and security software installation, significantly reducing cyber threats.
- Effectively managed audit programs, identifying, analyzing, and evaluating risks, and measuring the effectiveness of controls.
- Enhanced employee engagement and professional development through constructive feedback, clear performance goals, and support for career growth.
Timeline
IT Ops and Security Consultant
DCS Pharma
11.2023 - Current
Production Engineering Manager
Pismo
06.2022 - 10.2023
Program Manager/Portfolio Manager
TCS
01.2011 - 02.2022
Senior Manager (QA)
Vitech Systems Inc.
10.2004 - 12.2009
Test Manager
Catalytic Software Limited
05.2003 - 09.2004
QA & Test Lead
Indus Business Limited
03.2001 - 05.2003
Test Lead
BeyondBasiks Infotech Limited
02.1998 - 03.2001
MIS Manager
VST Industries Ltd.
11.1989 - 12.1997
Administrative Officer
Gouthami Engineering and Constructions Pvt. Ltd.
08.1986 - 11.1989
MBA - Finance
Kakatiya University
B.Com. - Cost Accountancy & Auditing
Osmania University
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