Ujala Barodia
Nagpur
Summary
Ujala is a seasoned System Engineer with over 2 years of experience in designing and implementing robust technology solutions. With a strong background in code development and technical analysis, she provides specialized support to helpdesk with regards to network administration, device support and client needs. While she is a competent resource in using technical skills and root cause analysis technique to resolve failures, her expertise in troubleshooting, collaboration, and continuous improvement makes her a valuable asset in optimizing IT infrastructures and delivering high-quality solutions.
Overview
2
2
years of professional experience
Work History
System Engineer
Tata Consultancy Services
02.2021 - Current
- Running detailed diagnostics to establish areas of improvement, maintaining records of faults and bug fixes.
- Analyzing, monitoring and optimizing current system performance to increase process efficiency.
- Working collaboratively with team members on strategy and discovery sessions to understand client requirements and developing targeted technical solutions with unique business value.
- Engaging with upper management regularly on project status and detailed specifications like outlining materials, manpower and time needed for proposed solutions
- Offering technical support, maintenance and troubleshooting to network users to maintain 100% customer satisfaction.
- Developing cost-efficient systems for projects by performing cost-benefit analysis.
- Collaborating with clients, vendors and IT support staff during system creation, set up and maintenance.
- Working as an ABAP Consultant while using Smartforms and Reports as means to debug problems and develop the correct logic codes
- Experience of working with multiple Incidents (INC) and Change Requests (CR)
- Proficient in handling various types of Smartforms: invoice, sales order, quotation, delivery, purchase order, and packing list.
- Extensive experience with multiple transaction codes (tcodes) to streamline business processes.
- Knowledgeable in dunning letters and resolving ABAP dumps efficiently.
- Capable of providing logical solutions to clients' requirements and challenges.
Education
Bachelor of Technology - Electronics & Communications Engineering
Shri Ramdeobaba College of Engineering & Management
Nagpur04.2020
Class XII - Science
Jankidevi Jaiswal Junior College
Nagpur07.2016
Class X -
J.N.Tata Parsi Girl's High School
Nagpur04.2014
Skills
- Bug fixing & code development
- ABAP
- Technical & Data Analysis
- Troubleshooting
- Client Service and Support
- Active Listening
- MS Office - Excel, Word, Powerpoint
- Information Security
- Documentation
Accomplishments
- Achieved 3rd position at Sorpressa organized at the college fest Prerna 9.0, 2017
- Organized an event at Prerna 10.0, 2018
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
System Engineer
Tata Consultancy Services
02.2021 - Current
Bachelor of Technology - Electronics & Communications Engineering
Shri Ramdeobaba College of Engineering & Management
Class XII - Science
Jankidevi Jaiswal Junior College
Class X -
J.N.Tata Parsi Girl's High School
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