Logi-Sys
Ujjawal Chaudhary
Logistics
Gurgaon
Summary
Proficient Pricing & Operations Analyst with 2 years of insight managing complex Go Freight deployments. Thoroughly manages customer data,
Providing comparative quotes to the customers, Timely followups and expertly applying problem resolution in operation functions and troubleshooting. Extensively familiar with updated standards. Expertly applies knowledge to optimize quality control.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Pricing & Operational Analyst
ITL USA INC
11.2020 - Current
- Assessing data from a variety of sources to gain insights into pricing strategies and market trends.
- Analyzing competitor pricing and market trends to increase market share and profitability.
- Tracking customer engagement to develop effective pricing strategies for products and offerings.
- Collaborating with sales and marketing departments on developing and implementing competitive pricing strategies.
- Keeping informed on pricing analysis methods and industry trends.
Senior Dispatcher
NatSun Transport & Logistics, Inc.
01.2019 - 10.2020
- Managed customer accounts and invoicing.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Utilized customer feedback to improve customer service.
Dispatcher Coordinator
NatSun Transport & Logistics, Inc.
02.2018 - 12.2019
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls and emails.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Front Office Supervisor
Radisson Blu
11.2016 - 02.2018
- Coached employees through day-to-day work and complex problems.
- Created, prepared, and delivered reports to various departments.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
Guest Service Associate
The Gateway Hotel, Raipur- A Unit Of Taj Hotels Resorts And Palaces
06.2014 - 10.2016
- reeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Used PMS to check daily record sheets, guest accounts and available vouchers.
- Delivered messages, mail and packages left for guests to hotel rooms.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores 96%
Education
Bachelor of Science - B.Sc. in Hospitality
Institute Of Hotel Management
Bhopal 06.2011 - 05.2014
High School Diploma -
Ram Kishan Institute Ghaziabad
Ghaziabad 04.2009 - 04.2010
High School Diploma -
Bhagirath Senior Secondary School Ghaziabad
Ghaziabad 04.2007 - 04.2008
Skills
Analytical skills
Software
Go Freight
Travelling
I love visiting new places, travelling is my passion
Timeline
Pricing & Operational Analyst
ITL USA INC
11.2020 - Current
Senior Dispatcher
NatSun Transport & Logistics, Inc.
01.2019 - 10.2020
Dispatcher Coordinator
NatSun Transport & Logistics, Inc.
02.2018 - 12.2019
Front Office Supervisor
Radisson Blu
11.2016 - 02.2018
Guest Service Associate
The Gateway Hotel, Raipur- A Unit Of Taj Hotels Resorts And Palaces
06.2014 - 10.2016
Bachelor of Science - B.Sc. in Hospitality
Institute Of Hotel Management
06.2011 - 05.2014
High School Diploma -
Ram Kishan Institute Ghaziabad
04.2009 - 04.2010
High School Diploma -
Bhagirath Senior Secondary School Ghaziabad
04.2007 - 04.2008
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