Salesforce
UJJAWAL SINHA
Faridabad
Summary
Seeking new challenges, looking to join a progressive organization that has need and offer opportunities for advancement. Seeking a position where I can serve with my utmost capabilities and where I can give full play to my creativity to excel within and to grow with organization. Passionate and experienced Event Planner bringing forth several years of experience planning, coordinating, and overseeing various sorts of events. Adept at full event management, assisting clients from event conception to fruition. Detail oriented and able to manage several projects at once. Experienced in developing strong and fruitful relationships with clients and vendors. Wholly focused on client satisfaction and event success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
3
3
Certificates
Work History
Client Success Manager
GTM Ally
12.2023 - 04.2024
- Performed troubleshooting of software and hardware to resolve issues and escalated situations to technical department.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Planned, articulated and executed client development strategies.
- Mentored junior team members in best practices for managing complex accounts and exceeding client expectations.
- Reached out to accounts regularly to check on needs, understanding business operations and offer services.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Collaborated with sales and product teams to address customer success objectives.
- Established a reputation for excellence in customer service, resulting in increased client referrals and expansion of business opportunities.
Live Solution Specialist
Cvent India Private Limited
9 2021 - 1 2023
- Promoting and driving On Command Insight application and business solutions which align to Net App's strategic technologies, including messaging and technical differentiation
- Organized and coordinated various corporate events, such as exhibitions, conferences, and product launches and communicated with clients to ensure that their requirements and goals were fully met which included helping them build there app and website
- Developed and managed budgets, built and maintained professional relationships with vendors and suppliers, negotiated agreements, and drafted contracts
- Coordinated travel arrangements, maintained records and files, and worked closely with colleagues in order to maximize the attendee satisfaction
- Completed post-event reports and pro-actively participated in weekly team meetings with managers and executives
- Awarded Employee of the Month for increasing the client satisfaction from 85% to 99% within one year
- Constant utilization of strong technical knowledge in server architecture and system integration, ensuring that applications can successfully be introduced into the EY environment with a specific focus on the impact to capacity and performance of servers
- Working together with engineering functions, review and update infrastructure designs based on standard engineering principles, and have the ability to incorporate local, enterprise and strategic requirements into the designs and product produced
- Provide technical knowledge as input into Standards creation, and update on an ongoing basis as products and technologies evolve
- Perform server-based data mining for application behaviors and apply results to infrastructure and application evaluation
- Sponsor and drive integrated solutions on complex infrastructure designs
- Serve as the first point of contact (via phone or email) for CS C's user base regarding software and data product questions and issues.
Lead Customer Care Representative
American Express India business private limited
11.2018 - 09.2021
- Primary point of contact with end user and team leader
- Projects Handled- Global Disputes Management and Customer First Resolution (CFR)
- Liaison between backed team and clients to develop two-way information flow with the aim of gathering feedback on potential new issues, generate client interest and firm per-deal orders
- Regularly coordinated and attended client queries in group and individual settings
- Helped card members to choose the right product for themselves, creating value for both the users and the organization
- Performed quantitative analyses from Compass (AMEX In-Built Platform) and calculated Call Handling time, Average call waiting, Dial Transfer and hold time
- Trainer for new joiners
- Educate them about current process and guide them on recent situation
- Responsible for executing and implementing business projects and best business practices across global network
- Monitor resources daily objectives and productivity
- Performed Call Audits as per standard format
- Conducted service reviews with key stakeholders and implemented strategies to reduce effort of a representative
- Provided important feedback back to the team and strategic development cycle
- Kept a tab on weekly, monthly metrics of the team
- Monitored new job set up to ensure enough information to process liens if needed
- Sales strategies aimed at acquiring customer best pitch demand
- Define and execute go to-market strategies and organizational coordination for new feature launches
- Includes positioning, naming, external communications, competitive analysis, bifurcation of cards and feature prioritization etc.
Sales Representative
Ata Tech solutions Private Limited
02.2017 - 07.2018
- Rewarded as agent of the month twice in ATA TECH SOLUTIONS
- Managed and mentored new team members
- Maintained daily reports of productivity, efficiency and assisted team members with customer and process related queries
- Worked as a Team Captain to support a Team Lead in keeping a track of numbers in a highly competitive environment
- Managed a team of 12 in absence of the Team Lead and assisted them in their transition from training to production.
Education
Bachelors in Arts -
Calorx University
05.2015 - 6 2018
Skills
Time Management
Details
Faridabad, India, ujjawal.sinha151996@gmail.com, 7060823479
Software
Zendesk
Attendee hub
ChatGPT
Gemini
Certification
Six sigma Assessment
Accomplishments
- Explained the features of Attendee Hub to clients, which enabled them to utilize all key functionality and best understand the product's value.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business has only two functions – marketing and innovation.
Peter Drucker
Languages
English
Advanced (C1)
Interests
Basketball
Cricket
Timeline
Client Success Manager
GTM Ally
12.2023 - 04.2024
Lead Customer Care Representative
American Express India business private limited
11.2018 - 09.2021
Sales Representative
Ata Tech solutions Private Limited
02.2017 - 07.2018
Bachelors in Arts -
Calorx University
05.2015 - 6 2018
Live Solution Specialist
Cvent India Private Limited
9 2021 - 1 2023
Six sigma Assessment
Apr 2024
Certified Customer success Specialist
Sep 2024
Generative AI essentials
Sep 2024
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