Ujjwal

An AI enthusiast, Customer-focused and technically proficient Senior Technical Support Engineer at Salesforce with 6 years of experience resolving complex platform issues, advising on architecture best practices, and ensuring scalable and secure Salesforce implementations. Trusted by strategic customers to deliver value-driven solutions across Service Cloud, platform integrations, and data architecture.

Experienced in analyzing root causes, optimizing application lifecycle management, and collaborating cross-functionally with Customer Success Managers, Technical Architects, and Product teams to elevate the overall customer experience. Adept at translating complex technical challenges into actionable insights, and driving long-term success through proactive guidance and deep platform expertise.

Possesses strong command of Salesforce core and Service Cloud features, including Case Management, and Flow automation. Well-versed in APEX, LWC, REST/SOAP APIs, integration design, and large data volume strategies, with a solid foundation in security governance and performance tuning.

Eager to transition into a Success Architect role to amplify customer impact through strategic advisory, solution design excellence, and thought leadership, aligning technology with evolving business needs.

Salesforce Certified Platform Developer I

• Earned commendations from the client's development team for creating dashboards and alerts that enhanced system health monitoring.
• Received appreciation from the client's tech lead for coordinating with various teams to handle Functional Design Reviews (FDR) and end-to-end (E2E) validation processes.
• Acknowledged by Wipro management for sincere teamwork, earning the "New Bright Beginning" award.
• Consistently rated as a top performer with excellent grades in annual appraisals.
• Awarded the 'Tango Card' for exceptional contributions in training the Future-Force program and continued to be a quarterly award winner.