Ujjwal Asthana

Experienced and results-driven professional with 5 years of hands-on experience in managing and scaling abuse detection and prevention workflows in a fast-paced, high-volume environment. Specializes in designing and implementing efficient processes, leveraging cutting-edge technologies, and collaborating with cross-functional teams to address complex abuse cases. Proven track record of improving workflows and reducing response times while ensuring safety and compliance.

Key Responsibilities:

• Lead the design, development, and scaling of abuse detection workflows to handle high volumes of user-reported incidents and flagged content.
• Analyze and continuously optimize abuse workflows for efficiency and scalability, improving team productivity and reducing manual intervention.
• Collaborate with engineering, product, and data teams to implement advanced machine learning and AI solutions to enhance abuse detection.
• Maintain a deep understanding of emerging abuse trends, policies, and technologies, ensuring workflows are updated and compliant with current best practices.
• Train and mentor junior team members in abuse detection methodologies, data analysis, and workflow management.
• Provide critical insights into abuse-related trends and patterns to inform decision-making and product improvements.
• Develop and execute regular audits and performance assessments to ensure the quality and accuracy of abuse workflows.
• Establish and monitor key performance indicators (KPIs) to track the efficiency and impact of abuse detection processes.
• Work closely with the legal, safety, and compliance teams to ensure that workflows are aligned with company policies and regulatory requirements.
• Address high-priority or complex abuse cases with a focus on speed, accuracy, and user protection.

As a Trust and Safety Analyst, I am responsible for ensuring that user interactions across digital platforms are secure, compliant, and free from harmful or inappropriate content. I analyze reports, flag suspicious activity, and enforce company policies to maintain a safe and trustworthy environment for all users. My role involves:

• Policy Enforcement: I apply and uphold community guidelines, reviewing user-generated content and interactions to ensure compliance with safety standards.
• Risk Analysis: I assess potential risks associated with certain behaviors, accounts, or content, working to mitigate any potential harm to users or the platform.
• Incident Investigation: I investigate user complaints and escalations, utilizing tools and data to identify patterns of abuse, fraud, or policy violations.
• Collaboration: I collaborate with cross-functional teams, including legal, product, and engineering, to improve trust and safety processes and tools.
• Data-Driven Decisions: I leverage data analytics to monitor trends in abuse and develop strategies to proactively address emerging threats.