Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Accomplishments
Languages
Timeline
Generic

Anasuya Banerjee

Delhi

Summary

High-performing professional with 12+ years of experience offering extensive background in accounts receivable to growing organization. Successful in efficiently resolving collections issues, discrepancies, and short payments. Team-oriented to mentor junior collections associates when consistently meeting collections goals.

Overview

14
14
years of professional experience

Work History

Assistant Manager

Shubham Housing Ltd.
Gurgaon
08.2018 - Current
  • Tele calling against all allocated cases in NPA portfolio (90+DPD)
  • Maintain tracker of every field visit of allocated zone/Branch
  • Payment collection from customer also listen to customer issues and provide proper resolution
  • Educate customers about their Sarfaesi and 138 NI Act status in loan
  • Update cash deposit MIS to concern department and keep track to update same
  • Publish calling MIS data on a daily basis.
  • Keep track of death cases with the help of the concerned department, and update the team.
  • Telecalling against NPA in 8 states and cities (Delhi, Rajasthan, Maharashtra, etc.).
  • Make settlement letters for settlement cases and send them to the customer in coordination with the respective branches.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Ensured compliance with safety regulations and company policies.
  • Interviewed customers to obtain financial information, payment history and other relevant details.
  • Researched customer accounts for any discrepancies or outstanding payments.
  • Negotiated payment plans with customers to ensure timely repayment of debt.
  • Conducted skip-tracing activities to locate delinquent customers.
  • Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
  • Provided guidance on legal matters concerning collection procedures.
  • Investigated customer disputes and complaints regarding billing errors and incorrect charges.

Collection Executive

HDFC Ltd.
Kolkata
01.2011 - 06.2018
  • Working as Collection executive for home loan department
  • Negotiated payment arrangements with customers in order to settle past due accounts.
  • Maintained customer records and updated account information in the collections database.
  • Reported on status of delinquent accounts to management on a weekly basis.
  • Participated in training sessions designed to improve collections process efficiency.
  • Have been achieving targets regularly
  • Contacting customer through calls, emails and by sending field executive
  • Attending quarterly meetings with head office and providing insight of progress
  • Connecting with intra departments and getting customer issues resolved
  • Been promoted as Collection executive post hard work in year 2014
  • Dealing with high value customers

Education

Diploma -

NIIT
01.2009

B.A -

Calcutta University
01.2008

12th -

Sarada Sr. Secondary
W.B.C.S.
01.2005

10th -

Mahakali Secondary
W.B.C.S.
01.2003

Skills

  • Time management
  • Billing and collections best practices
  • Aged account reporting
  • Repayment plan structuring
  • Collections regulatory guidelines
  • Repayment negotiations

Languages

  • English
  • Hindi
  • Bengali

Personal Information

Date of Birth: 11/11/86

Accomplishments

  • Top performer award.

Languages

Hindi
First Language
English
Elementary (A2)
A2
Bengali
Proficient (C2)
C2

Timeline

Assistant Manager

Shubham Housing Ltd.
08.2018 - Current

Collection Executive

HDFC Ltd.
01.2011 - 06.2018

Diploma -

NIIT

B.A -

Calcutta University

12th -

Sarada Sr. Secondary

10th -

Mahakali Secondary

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Anasuya Banerjee