Ujjwal Dey
Bangalore
Summary
I am a dedicated IT professional with a Bachelor's in Computer Applications. My experience spans across technical support, desktop engineering, and team leadership in various roles. I have a strong background in network configuration, hardware troubleshooting, and client management. My achievements include recognition in competitive challenges, highlighting my skills in problem-solving and collaborative project management.
Overview
7
7
years of professional experience
Work History
Executive - ICT
GI Staffing Services Pvt
Bangalore
12.2023 - Current
- Company Overview: An IT support company providing services to various clients.
- Providing US Client IT Support
- Handling IND Client IT Support
- Adding machine names to TeamViewer
- Managing system movement and OU shipment
- Working with GIEM for account creation
- Resolving network-associated problems
Desktop Engineer
CIEL HR Ltd
Bangalore
04.2022 - 11.2023
- Company Overview: A service providing staffing solutions and managed services.
- Resolved desktop and laptop level issues
- Managed US Client issues including active directory management
- Resolved Office 2560 user-related problems
Desktop Engineer & Team Leader
Sysnet Global Ltd
Bangalore
08.2019 - 03.2022
- Company Overview: A global provider of IT products and services.
- Led the PNB project team for banking software and hardware issues
- Resolved full stack issues and added branch applications
- Managed a team handling 65 branches for issue resolution
IT Support Executive
Jetking Infotrain Ltd
Kolkata
07.2018 - 07.2019
- Company Overview: An IT training and education provider.
- Configured and installed various types of desktops
- Worked on router configuration and network setup
- Performed OS installation and network crimping
Project Lead
NR Techno Serve Ltd
Kolkata
01.2018 - 03.2018
- Company Overview: An IT service management consultancy.
- Installed desktops and printers
- Managed hardware devices
- Led a team in India for project completion
Education
Bachelor's - Computer Application
Tilak Maharashtra Vidyapeeth Pune
07.2023
Certified Hardware and Networking Engineer -
Jetking Infotrain Pvt. Ltd
07.2019
Higher Secondary Education -
W.B.C.H.S.E
10.2018
Secondary Education -
W.B.B.S.E
05.2015
Skills
- Active Directory
- US Client IT Support
- Organizational Unit(OU)
- Antivirus
- Microsoft Office 365
- Outlook
- Scanner
- Wi-Fi Configuration
- LAN
- Printer
- GIRM Account Creation
- Software Support
- IND Client IT Support
- Configuration System and Laptop
- DNS
- Microsoft Azure
- Group Policy
- TCP/IP
- Windows
- Windows Server
- Network Support
Languages
English - Native, Bengali - Native, Hindi - Proficient, Odia - Proficient
Hobbies and Interests
In addition to spending time exploring National Forests with my family, I enjoy volunteering with the Friends of the Atlanta Library and helping to organize their annual book sale and computer science festival for high school students
Accomplishments
- Microsoft Coding Competition - Achieved 1st out of 50 participants in Microsoft Coding Competition and recognized for outstanding performance in 2021.
- Jump Trading Challenge Finalist - Finalist in the Jump Trading Challenge and top 37 out of 2500 in the office badminton event.
PASSIONS
- Community Volunteering - Volunteering with Friends of the Atlanta Library and organizing events.
- Outdoor Activities - Exploring National Forests with family.
Timeline
Executive - ICT
GI Staffing Services Pvt
12.2023 - Current
Desktop Engineer
CIEL HR Ltd
04.2022 - 11.2023
Desktop Engineer & Team Leader
Sysnet Global Ltd
08.2019 - 03.2022
IT Support Executive
Jetking Infotrain Ltd
07.2018 - 07.2019
Project Lead
NR Techno Serve Ltd
01.2018 - 03.2018
Bachelor's - Computer Application
Tilak Maharashtra Vidyapeeth Pune
Certified Hardware and Networking Engineer -
Jetking Infotrain Pvt. Ltd
Higher Secondary Education -
W.B.C.H.S.E
Secondary Education -
W.B.B.S.E
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