UJJWAL GUPTA

I provide virtual support to multiple U.S.-based clients across insurance, dental, executive admin, and marketing. I lead a remote team, manage daily operations, delegate tasks, and ensure quality across client accounts. Skilled in team coordination, workflow optimization, and delivering accurate, high-quality service across functions.

• US Insurance – Commercial & Personal Lines
  I currently support U.S.-based insurance agencies by managing day-to-day servicing for both personal and commercial lines. My work includes handling policy renewals, endorsements, quotations and issuing Certificates of Insurance (COIs). I also lead a small virtual team to manage back-office operations, ensuring task delegation, and clear communication between internal teams and clients.
• Executive & Administrative Assistant
  As an executive assistant, I supported C-level executives and HR departments across the U.S., managing calendars, inboxes, internal communications, and confidential documents. I also handled recruitment-related tasks such as cold calling, interview scheduling, and candidate coordination. In this role, I supervised a team of virtual assistants to ensure consistent coverage and task completion across time zones.
• Dental Assistant
  In this role, I provided virtual administrative support to U.S. dental practices. My responsibilities included appointment scheduling, billing coordination, and insurance verification. Using Dentrix, I helped maintain accurate patient records and collaborated with in-office teams to support daily operations.
• Marketing Executive
  I supported a U.S.-based startup brand by leading operations, generating leads, and driving marketing initiatives to increase sales. My responsibilities included content creation, social media scheduling, email campaign coordination, and data mining. I also conducted market research and collaborated closely with design and content teams to maintain consistent brand messaging across platforms.

• Increase the market share of existing and new products using data analytics.
• Business development in multiple markets (Jaipur, Udaipur, Ajmer, and upcountry).
• B2B and B2C sales.
• New dealers and OEMs are opening in unrepresented towns to increase the sales and reach of the product.
• Understand the customer's requirements and provide them with the best possible solution.
• Architect, interior designer, meets, and carpenter training.

Authored 100+ SEO-optimised articles covering the latest updates and FAQs for Indian colleges and universities, including IIT, IIIT, NIT, IIM, and DU. Conducted in-depth keyword research and embedded to enhance article rankings. Successfully ranked all assigned college articles #1 on Google through on-page and off-page SEO optimisation. Performed competitive analysis to improve content strategy and wrote informational articles to support company's SEO goals.

Managed social media accounts (Instagram, Facebook, YouTube, Twitter), boosting organic reach by over 6,000 and increasing Facebook likes by more than 500. Revamped all social media profiles to improve audience engagement and follower growth. Created SEO-optimised blog content and website copy. Designed social media visuals using Canva and Adobe Photoshop, and managed digital marketing campaigns. Led the content and digital marketing team to drive cohesive brand messaging.

Handled over 100 inbound calls daily, resolving customer complaints and providing effective solutions. Collected market feedback and retained customers through outbound calls. Managed backend issue resolution via tickets and emails while multitasking during calls—updating Excel sheets on technical issues, delivery delays, refunds, and cancellations. Processed order cancellations and refunds, communicated COVID-19-related delivery disruptions, and retained customers by offering discount coupons.

Managed social media accounts on Instagram, Facebook, and YouTube, analyzing content performance and audience engagement. Gained hands-on experience in Search Engine Optimization (SEO). Increased the company’s YouTube subscribers by 258 within 28 days. Had the opportunity to represent the company and attend the press conference for India’s biggest reality show, Roadies.