Ujjwal KCM
Delivery Manager
Hyderabad
Summary
IT Delivery Manager with over 14 years of strong background in managing delivery processes and driving successful project outcomes. Skilled in coordinating teams, optimizing workflows, and adapting to evolving project requirements. Known for fostering collaboration and ensuring alignment with organizational goals. Adept in problem-solving, resource management, and maintaining high standards in fast-paced environments.
Overview
15
15
years of professional experience
3
3
Certifications
Work History
Delivery Manager
Wipro Technologies
10.2019 - Current
- Responsible for overseeing the delivery and ensuring operational excellence for Oracle Cloud based database projects within my portfolio.
- Engaging with the customer leadership team to explore new opportunities, renew Statements of Work (SoW), conduct program steering meetings, and resource planning.
- Leading a delivery team consisting of more than 85 resources, both onshore and offshore. Collaborating with internal and external stakeholders, clients and vendors for seamless execution.
- Organizing and overseeing process milestones and support functions.
- Collaborating closely with workforce management and talent acquisition teams to identify project resources, manage hiring processes, and nurture technical talent.
- Providing guidance and coaching to project teams to ensure the successful execution of all projects within the portfolio.
- Delivering regular revenue and resource projections to the senior leadership team.
- Vigilantly monitoring all project work to maintain adherence to compliance standards, best practices, time and cost constraints.
- Leading, supervising, and assessing the performance of team members to enhance project efficiency and achieve individual and group objectives.
- Overseeing project progress, Team performance, delivery timelines and addressing outstanding issues to ensure deliverable quality and timeliness, and reporting on project status while escalating critical issues.
- Implementing robust processes and fostering discipline across teams, promoting teamwork, pride, integrity, and urgency in issue resolution.
- Reviewing and approving data submitted for project development proposals.
- Developing strategies to enhance team effectiveness, fostering cooperation among team members.
- Building relationships with key clients and influencers, securing profitable business opportunities, and leading teams to deliver successful projects and process operations.
Solutions Architect
DellEMC
09.2016 - 10.2019
- Implementation and configuration of DellEMC Unity storage, VNX, VMAX, Cisco MDS switches.
- Performing code upgrades, licensing, and storage allocations as per the customer requirement.
- Collaboration with global teams for timely product deliveries and upgrades.
- Attending customer calls and gathering the requirements for a successful build.
IT Analyst
TCS Pioneer, ITPL
Bengaluru
06.2015 - 08.2016
- Fulfillment of customer storage needs through commissioning and decommissioning on EMC storage arrays.
- Effective vendor management and customer interaction for issue resolution.
- Effective interaction with customers to address any grievances and to provide better solutions.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
Storage Delivery Specialist
EMC Corporation
03.2012 - 06.2015
- Administration of customer infrastructure and provisioning of storage from VMAX and VNX arrays.
- Utilization of Service Now ticketing tool for effective ticket management.
- Performing health checks on Cisco switches and EMC Storage arrays
- Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
NOC Engineer
Microland Pvt.Ltd
10.2010 - 03.2012
- Troubleshooting and analysis documentation for L1 issues
- Proactive monitoring of customer infrastructure and problem management.
- Performing ticket auditing and regular follow-up with internal teams for ticket resolution.
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base.
Education
B.Tech - Computer Science
Jawaharlal Nehru Technological University
Hyderabad, India 04.2001 -
Skills
- Delivery management
- Client and Vendor Management
- Stakeholder management
- Team supervision
Certification
WPMP – Wipro Project Management Professional
Timeline
Delivery Manager
Wipro Technologies
10.2019 - Current
Solutions Architect
DellEMC
09.2016 - 10.2019
IT Analyst
TCS Pioneer, ITPL
06.2015 - 08.2016
Storage Delivery Specialist
EMC Corporation
03.2012 - 06.2015
NOC Engineer
Microland Pvt.Ltd
10.2010 - 03.2012
B.Tech - Computer Science
Jawaharlal Nehru Technological University
04.2001 -
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