Ujjwal Kumar
Gurgaon
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Retail Support Associate
Odicea Distribution Technologies Pvt Ltd
Gurgaon
01.2022 - Current
- Provided excellent customer service to ensure a positive shopping experience for all customers.
- Resolved customer inquiries and complaints in an efficient manner.
- Followed company policies regarding returns and exchanges, refunds, discounts, promotions and coupons.
- Greeted customers to determine wants or needs.
- Ticketed, arranged and displayed merchandise to promote sales.
Technician
YIPPEE Technology Pvt. Limited
Jalgaon
07.2019 - 07.2020
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Operated specialized diagnostic tools used to identify system faults.
- Troubleshot systems and equipment and ran tests to make effective recommendations.
- Troubleshot systems to determine appropriate resolution for reported problems with usage.
Education
Bachelor of Science - Science Education
IGNOU University
Patna10th -
S.T. Joseph's High School
Patna12th -
B.D. Public School
PatnaSkills
- Customer Engagement
- Patience and Empathy
- Customer Service
- Customer Assistance
- Positive Customer Engagement
- Time Management
- Adaptability
- Active Listening
- Time management abilities
- Problem-Solving
- Team Cooperation
- Self Motivation
- Building Customer Loyalty
- Adaptable and Flexible
- Team Collaboration
- Decision-Making
- Computer Proficiency and Microsoft Office
Personal Information
- Father's Name: Pawan Kumar
- Mother's Name: Seema Kumari
- Nationality: Indian
- Marital Status: Unmarried
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Retail Support Associate
Odicea Distribution Technologies Pvt Ltd
01.2022 - Current
Technician
YIPPEE Technology Pvt. Limited
07.2019 - 07.2020
Bachelor of Science - Science Education
IGNOU University
10th -
S.T. Joseph's High School
12th -
B.D. Public School
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