Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Timeline
Generic

Ujjwal Kumar

Gurugram

Summary

IT professional with 12.5 years of experience, certified in ITIL v4, specializing in IT infrastructure and global IT support. Proficient in Microsoft 365, Azure Cloud, and Cyber Security, with extensive experience in team management and IT helpdesk operations. Demonstrated ability in system administration, LAN/WAN troubleshooting, and IT procurement, ensuring efficient operations and resource management. Aiming to contribute technical expertise in a challenging role that fosters growth and innovation.

Overview

14
14
years of professional experience
1
1
Certification

Work History

IT System Administrator- Global IT & Cybersecurity

Lanzatech Private Limited
07.2021 - Current
  • Manage & Maintain essential IT operations, including operating systems, servers, Microsoft 365, Entra ID, laptops, desktops, software, and hardware.
  • Provide Global IT support to users in the corporate India office & remote global (APAC, EMEA, USA) Offices.
  • Lead and manage the India IT services team to deliver high-quality solutions on time and within budget.
  • Installation, configuration and troubleshooting of Windows desktops, Laptops and VMs, and keep it up to date with the latest OS patches, firmware, and drivers.
  • Administration of Microsoft Office 365 products, particularly Azure Active Directory, Conditional Access, Exchange, Teams, MS Intune, and OneDrive.
  • Configure and maintain user accounts, groups, and permissions within the on-premises & Microsoft 365 environment.
  • Deploy and manage devices using Microsoft Intune and Autopilot, ensuring compliance with organizational policies.
  • Monitor and troubleshoot device enrolment and management issues to maintain operational efficiency. Security and Compliance.
  • Completed IT Projects, Microsoft Intune, Microsoft Sentinel, Defender for endpoint, Azure Arc.
  • Completed IT infrastructure Setup from scratch for new office build-out.
  • Manage user accounts, licensing, permissions, and roles across multiple M365 tenants.
  • Manage Exchange Online mail flow, retention policies, and security measures (Mimecast).
  • Implement security protocols like MFA, Conditional Access, and threat management.
  • Migrate and Manage One Drive, SharePoint and MS Teams.
  • Ensure compliance with regulations (e.g., GDPR) and manage eDiscovery and audit logs.
  • Assist in a support role on all global IT projects and technology implementations.
  • Providing training, guidance, and mentorship to helpdesk team.
  • Manage employee IT onboarding and offboarding processes!
  • Manage network infrastructure, including firewall, switches, wireless access points.
  • Provide hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution.
  • Administer and configure Active Directory, DNS, DHCP, LDAP, SSO, and other related systems.
  • Administer Exchange Online, including mailbox management, email security, and distribution lists.
  • Monitor and troubleshoot email-related issues, ensuring high availability and performance of the messaging infrastructure.
  • First point of technical contact/escalation for India/APAC region.
  • Integrate on-premises Active Directory with Azure Active Directory for seamless identity and access management across hybrid environments.
  • Monitor the health, performance, and availability of Windows servers, Active Directory services, and Azure resources, promptly addressing any issues.
  • Troubleshoot and resolve complex technical problems related to Windows, Active Directory, and Azure cloud services, ensuring minimal downtime and impact on operations.
  • Ensure the continuous operation through proactive maintenance and monitoring of the critical IT mission across multiple sites.
  • Support and enhance the Microsoft office 365 platform. Recommend areas of best practices and subsequently handle the implementation.
  • Work in Conjunction with the LT security team and vendors, ensure the installation, configuration and monitoring of compliance and security initiative for Microsoft office 365, Azure active directory as well as users/workstations.
  • Continuously monitor security alerts and events from various sources, including Microsoft 365 Security, MS Sentinel.
  • Continuously Improve all End user services and Maintenance of End User systems within the scope of Company Acceptable Usage Policy and Standard Operating Environment (desktops, laptops, printers, photocopiers, Smart phones).
  • Collaborate with IT vendors to procure IT equipment and services, ensuring cost-effectiveness and quality. Negotiate contracts and agreements with technology partners.

IT Helpdesk Team Lead

Newland Chase Private Limited
09.2016 - 07.2021
  • Led a team of IT helpdesk Engineer to ensure 24x7 IT services.
  • First point of technical contact / escalation for India TechOps.
  • Managed helpdesks shift operations, ServiceDesk program and Incident’s escalations.
  • Review a sample of completed tickets each month with manager for quality control and provide training /guidance to team where required.
  • Assisted in a support role on all global IT projects and technology implementations.
  • Provided training, guidance and mentorship to helpdesk team of Asia Pacific.
  • Desktop and Laptop Support to onsite and remote end users to our global offices (APAC, EMEA & Americas) via chat/phone/e-mail/remote.
  • Managed and resolved end user IT Tickets in helpdesk ticketing system within given time frame and SLA.
  • Continuously Improve all End user services and Maintenance of End User systems within the scope of Company Acceptable Usage Policy and Standard Operating Environment (desktops, laptops, printers, photocopiers, Smart phones).
  • Installation, managing and troubleshooting of Domain controller, file server, print server, depot server on Windows server 2012 & 2016.
  • Installation, managing and troubleshooting of Active directory, DNS and DHCP on Windows Servers.
  • Creating and manging user mailbox, shared mailbox, public folder and distribution groups on Exchange 2016.
  • Installation, administration and troubleshooting of windows 10, Mac O.S., Linux O.S.
  • Administered and maintain end user AD accounts, security groups and access rights.
  • User account management via Active directory users and groups and Office 365.
  • Configuring, monitoring, and troubleshooting of Local Area Network (LAN), WAN.
  • Implementing network config on Cisco DMVPN Routers, Cisco switches (2960 series), Firewall Cisco ASA 5506, Cisco any connect VPN.
  • Managed CUCM, UCCX for Cisco IP telephone phone setup.
  • Monitoring network and server of Global offices using tool Zabbix, Nagios and Solarwinds.
  • Install and configure software and hardware, Set up new user accounts and workstations.
  • Support in-person and remote end users during technology and software upgrade and transitions.
  • Utilize remote desktop software to troubleshoot end user different type of software and application issues.
  • Flag up re-occurring problems.
  • Manage End-Point security including virus, malware, and spam protection.

IT Operative Member

Precision Automation and Robotics India Ltd
12.2011 - 09.2016
  • Configuration, Administration and troubleshooting of Windows Server 2003,2008.
  • Managed Active Directory Users and Groups, Installation and troubleshooting of Antivirus.
  • Configuration of PC Hardware, Printer, Scanner, Desktop and Laptop Support for User.
  • Configuration and troubleshooting of Windows XP, Windows 7, Windows 8.
  • Configuration and troubleshooting of Local Area Network and Wide Area Network.
  • Responding to client on IT support requests.
  • Meeting with clients to diagnose software, networking, or hardware issues.
  • Provided technical support on-site or via remote-access systems.
  • Offered solutions that meet the needs of the client.
  • Repaired hardware malfunctions, software issues, and networking problems.
  • Support in-person and remote end users during technology and software upgrades and transitions.
  • Utilize remote desktop software to resolve end user software and installation issues.
  • Manage email distribution groups, including Exchange server configuration.
  • Documented IT procedures, configurations, and troubleshooting steps to create a knowledge base for the team.
  • Performed regular backups, system updates, and monitoring system performance for potential problems.
  • Server monitoring, Network Monitoring, Application monitoring.
  • Managed IT onboarding/offboarding for employee.
  • Asset Management, IT Procurement.

Customer Support Engineer (IT)

Adon systems and IT solutions Pvt Ltd
02.2011 - 12.2011
  • Provided technical support to end-users regarding hardware, software, and networking problems.
  • Walk customers through installing applications and computer peripherals.
  • Installed CCTV cameras, Access control systems for various clients.
  • Guided users with simple, step-by-step instructions.
  • Desktop Laptop Hardware and Software troubleshooting.
  • Test alternative pathways until you resolve an issue.
  • Customize desktop applications to meet user needs.
  • Record technical issues and solutions in logs.
  • Direct unresolved issues to the next level of support personnel.
  • Follow up with clients to ensure their systems are functional.
  • Configuration and troubleshooting of Local Area Network (Network) for various clients.
  • Provided on call/remote support to clients on L1 IT Problems.

Education

Bachelor of Computer Application -

Subharti University
Meerut

Diploma in IT - Computer Hardware & Networking, CCNA,MCSA,RHCT

Jetking

12th -

Bihar Intermediate Educational Council
Patna

10th -

Bihar School Examination Board
Patna

Skills

  • Microsoft 365 and Azure Cloud
  • Microsoft Entra ID and Sentinel
  • Microsoft Intune and Defender
  • Mimecast and SentinelOne
  • Azure Arc
  • IT Project Management
  • Helpdesk software management
  • Global end-user support
  • Helpdesk Lead
  • IT Service Delivery
  • Site Lead
  • Network monitoring tools
  • Remote access solutions
  • Collaboration tools and software
  • Operating systems expertise
  • Windows server administration
  • Linux and Mac OS proficiency
  • System installation and maintenance

Certification

  • ITIL v4 Foundation Certification, Axelos
  • CCNA, MCSE, and RHCE training from Jetking
  • Official Azure 104 Training and certification from Cognixia

Disclaimer

I hereby declare that the information provided is true to the best of my knowledge and belief.

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

IT System Administrator- Global IT & Cybersecurity

Lanzatech Private Limited
07.2021 - Current

IT Helpdesk Team Lead

Newland Chase Private Limited
09.2016 - 07.2021

IT Operative Member

Precision Automation and Robotics India Ltd
12.2011 - 09.2016

Customer Support Engineer (IT)

Adon systems and IT solutions Pvt Ltd
02.2011 - 12.2011

Bachelor of Computer Application -

Subharti University

Diploma in IT - Computer Hardware & Networking, CCNA,MCSA,RHCT

Jetking

12th -

Bihar Intermediate Educational Council

10th -

Bihar School Examination Board

Similar Profiles

CREATE PROFILE
Ujjwal Kumar